Managing your Services

I won’t be charge to pickup any calls from anywhere in Canada, right? I’m from ABSource:  The LinkTIA  

Hello,I want to call my chase bank in the US from Canada and they have a 1-877 number. Will it be charged if i call? 

I have been travelling in Europe for a couple of months and had swapped out my Canadian Koodo SIM card for a local SIM cards in several countries while travelling. Now I have returned I have lost my original SIM card. However, I do have a Koodo replacement SIM card from when I upgrade from my old Samsung 9+ to a Samsung 23+. I put the new Koodo card in my phone but cannot use it as it says that the SIM card is not registered on the network.I went to the SIM manager on my phone and it recognizes the SIM as Koodo but with “unknown number”. However, it doesn’t allow me to (or I cannot find how to) enter my existing phone number. I have a monthly plan.  The Primary SIM is greyed out and unable to be edited.I cannot use my phone and need this fixed urgently!

Hi, I am currently in Thailand and wondering about making calls back home to Canada, if I change my perk to unlimited international minutes can I make calls for free on days I use easy roam?

Is Koodo home internet using the same modem for all plans? If you want to upgrade speed can you just go online and change your plan?  

Hello, is there a way to find my the last years worth of call history? I am logged into my self serve on the kodoo app and can't find anything that gives me my call history. Thank you, if anyone can help. 

Hello,I lost my phone somewhere and I have a data-block on it. Is it possible to track it with the Sim Card even with a Data-block. 

I requested stream+ on October 28th and received the activation email, which I activated the account. I am not able to activate the individual streaming services as it is not showing up on my account. Can you please check what is going on? Thank you!

I signed up for Koodo internet tonight. There wasn’t a tech install date for a week, so I scheduled it for next week. But the billing date and charge for my credit card hit *today* despite me not having the service yet and won’t have it for at least a few days. Is this for real? Or will my first month not start until I actually receive the service?

How do I add my husband so that he has permission to access our account info?  The account is in my name.  We just ported over today.

I am in Mexico and my old Pixel 7 needs to be replaced.  I am using an eSIM for Koodo and  a physical SIM for the Telcel network.  My new phone is a Galaxy S23 and I will be switching the physical Telcel SIM to it and using a new Koodo  eSIM voucher to switch my Canadian number to the new phone.  My question is, will be able to activate the new eSIM without being connected to the Koodoo network?  

I want to pay off my tab but I’d like to be able to pay it in multiple payments. Is that possible or do I have to pay it in full?

I already have an existing self-serve account but I am unable to log in. I have tried to reset my password several times, and before I even type a new password the bottom “Type new password again” has an error msg saying my password is invalid. When I try to click submit anyways it says the service is unavailable and to try again in one hour. I waited a week in between trying and have the same issue. The issue is not my password as the error msg is there before I even type one. I have tried many passwords that would all be valid if this error was not happening. I have tried on different browsers, on my phone and on my laptop. Error msg is there straight away no matter where I tryHelp!!!!! 

I bought an iPhone online in March 2023 trough the online Koodo site and payeed in full. I cannot find the invoice for this purchase in by self serve profile. I had some issues with my phone after I received it ( phone was cutting off and on when I talking to someone, was not able to make phone calls in certain areas when my daughter had the same phone and same plan that I have and she was able to ...)  . By the time I was able to speak to human agent at Koodo, the 30 day exchange warranty had expired. I spoke to a tier 2 tech agent and he informed me that with every iPhone purchase, there is a 1 year warranty and that I can bring my phone to the TELUS store and they will send it to Apple to troubleshoot. So I brought it to the TELUS store in Les Promenades Gatineau and the sales Rep at first told me that they are unable to send my phone the Apple store. When my daughter insisted that the Koodo agent said that this could be done, he said that they will not be able to troubleshoot the i

I can’t recall if Koodo bills are paid in advance for the month or not...silly I know but would like to make sure.Thanks.

I applied for a phone number（prepaid） in August and will return to China in November. I have stopped paying now and my number is no longer in use. Do I need to go through other procedures? If I return to Canada in January 2024, can I continue to pay bills and use the original number? Thank you！

Can call forwarding be used to forward messages and calls to a voip number? 

Hi! Struggling a bit to understan why I received a long distance charge for a call to a canadian number. My plan includes free canada-wide minutes so I’m unsure why this happened, especially because the area codes were the same for my number and the number I called. Is there any way I can dispute the charge? Or else figure out why it happened.

I had Wireless Home Phone for my Mother in an Assisted Care facility. This is a great solution for seniors.My Mother no longer needs the service. Can I give away / sell / reuse the ZTE Hub?The only option I see for a new Home Phone line requires buying the hub again. Bring your own device doesn’t seem to be an option.Can existing or new Koodo customers use my hub? If so, how?Thanks

I occasionally get special offers from Koodo via SMS for add-ons. This month I was offered a special data add-on which I'd like to add to my wife's plan but not mine. The method of accepting the offer is by replying to the text. Is there a way I can add the offer to my wife's plan without changing mine. Both our plans are identical otherwise, a fairly basic plan. Thanks!

My mother has a postpaid plan. She’s currently in China and mainly just needs to receive text messages for 2FA. Maybe she’ll send a text or two at some point. To avoid data charges, she’s got iphone Cellular Data turned off. EasyRoam is NOT added on.What IS showing on the Add-ons are: International Data Roaming … and International Voice Roaming are includedBut she’s unable to receive any text messages. I spent an hour with Koodo customer service/tech support today and was told that phones nowadays require data even for texting. That the only solution is to turn Cellular Data ON. However, my mom is reluctant to test and be subject to the $10/MB pay-per-use if it accidentally incurs data. And I find this advice dubious anyway.What’s the real issue / solution here? Or is tech support guy right?

The las week acquired a Koodo prepaid plan, unfortunately I need to have two lines in mi iphone. I saw that in your web page in FAQs section is the below question:1. Which rate plans are available for eSIM?Any in-market Koodo rate plan (prepaid or postpaid) is available on eSIM.On another hand I went a Koodo store and they told me that the eSIM just is available in postpaidWhat can I do in this case?

Looking at an email that apparently came from Koodo, stating that I can switch carriers from Koodo to Telusthey have an amazing offer of 100 gb, 5g + planincluding usa Roaming…   for $70.00 per month.Call 833 896 0454is this a scam…..    have not called the number because i cannot talk to anyone to confirm,  I talked to Telus they know nothing about this 

I suspect my number is being used virtually somehow. I have been receiving calls from strangers who says that they received a call from my number when I did not call them at all. I need to talk to a rep, but I keep getting a bot. How do I talk to a live human being? There aren’t any options for the problem that I am encountering. 

Is Koodo internet available at Cherry Valley, Ontario?