Managing your Services

I have a ZTE  home phone, we’re going to Florida in April for a month.  Can I bring the module with me and will it work and at what cost? Also have a prepaid account with my iphone, how does that work?Tks

Hi all; I currently have 3 phones on my account and one belongs to my teenage daughter.  I am wondering if there is a way to turn her data on/off without using HER phone?  My other daughter has her account with Telus - sister company, and there is a toggle switch under USAGE that allows me to turn off her Data when she is being a Tazmanian teen….not looking for when the data is getting close to being used up, but rather as parental control :)   I tried calling Koodo, and I just keep getting told how to put warnings etc on for data usage, or how to turn it off using HER phone.

Earlier today my phone suddenly notified me with “SIM not provisioned for voice” and won’t reconnect to Koodo prepaid.  I’ve been using this SIM and phone for over a year and my account is in good standing.  I’ve tried restarting the phone and I’ve also tried reinserting the SIM card, with no luck.  My account profile has the correct SIM number listed.  Any ideas on how to fix this?Thanks,Mike

I went to Japan and sent a text to Canada with roaming disabled on my SIM card, yet was still charged Easy Roam $16.00.  Is this an error or did I need to disable easyroam in self serve too?Without easyroam, it seems like the text would’ve cost me $0.60 - is that correct?

According to Telus I am in a purple 5G area, but I have been running Speed Tests on and off and my numbers are barely 4G never mind 5G.I have a 6 month old Koodo iPhone 14 Plus and I am on the $60 5G Can-US plan. I have tried different troubleshooting like resetting Network settings, taking the SIM card out, etcHere are some Speed Test numbers which are mostly dismal - but what throws me is every now and then (but not often) there is a decent number. The 180 is the best I have seen. Any suggestions? 

I have been getting repeated calls (around twice a day on business days) from the number 1-888-338-1487. I usually don’t pick up, but when I do it either hangs up or on the one time I made it in time they asked for my father who is no longer the owner of my account.I had called back and it said it was Telus and brought me through the automatic menu and I eventually told the customer service person that picked up that I would like to be taken off their call list.However, I still get calls from them. I don’t want to block a real Telus/Koodo number in case they need to reach me but I don’t know if this is a legitimate number they use.

I convinced a friend to sign up for the $35/50gb plan. He was told by a rep he could not use the Refer a Friend discount on that plan. Is that true?

Hi everyone,I added Visual Voicemail to my account this evening. I also have Premium Voicemail as my free perk which includes Instant Voicemail.After adding V/Voicemail, I am still getting Instant Voicemails. Can this be removed from my account or do I need to remove Premium Voicemail?Thanks,Steve

Poking around the website, there’s a deal for 60GB data for $50 so I decided to upgrade. At the same time I ordered the Google Pixel 8 for $10 x 24 tab. To arrive at the $0 upfront for the phone (as advertised) I had to choose Tab Mid. Going through the ordering pages it said that I will be able to add a free perk after completing the order. I don’t see an option to add free texting (one of the advertised perks).What gives? Anyone know how to add it? 

Hi, its unclear to me how long the $20/month off on internet currently being offered will last. What is the promotion end date thanks!

I recently ordered two SIM cards (different order numbers) that had the black friday deal, $34 for 40 GB. I got two emails for the account numbers, but the account number was the same for both emails. Now when I log onto self-serve, one number has the deal but the other number does not have the deal. Why did this occur? I also do not want these numbers on the same account. I assume I should contact Koodo regarding this?

Happy 2024 everyone! I recently joined Koodo as part of the Telus Fiber hookup in our house.  while I was negotiating the plans I was explicitly told there was an option to throttle or pause data on the phone plans to prevent the kids from going over.   on the website it actually states this is an option however now that I’ve moved our phones from Rogers to Koodo I don’t have the unlimited Data perk available, just rollover.   Obviously this is a little disappointing but I’m starting out assuming it’s something I’m missing and not a deliberately misleading assurance I was given from Koodo’s rep.  it was a really great conversation and I’m hoping it keeps going this was lol.  can someone help me out making sense of the current situation? thanks!

Hello, I have account with 3 lines of which I am the owner and yet all promotional text messages are being texted to my wife’s number, they’re addressed to me but sent to her number. How do I make a change to have them sent to my number instead. Thank you in advance for your help.

I added premium voicemail to my business phone and now voicemails are all going through as text messages with audio clips. Just wondering if I can change settings so it doesn’t do that.

Can I share my data with someone who hotspots from my phone while I’m on easy roam in the US?

Hello,I would like to sign up for Koodo Internet. However, I would like to have in my girlfriend’s name as her company will be expensing the bill. We would like to enjoy the current promotion of $20 off when you bundle your phone (In this case, My phone) + internet bill (her bill). Is this possible to do?  

I’m traveling to Mexico tomorrow and only want to use Koodo roaming til I get a local SIM card, i.e. within the first 24-48 hours in country.  Once I start roaming is the initial daily charge ($16, I believe) for: a) the first 24 hours (e.g. 3 PM to 3 PM)  or,  b) til midnight of the day I start roaming (e.g. 3 PM to midnight)? Thx.  

Hi there,Could you please enable international calling for my all 4 lines in my account? I already have all the related add on mention here in the community but it seems like it requires manual intervention from your team.Thank you!

A recently purchased a renewed Pixel 7 that showed a popup saying “Sim 1 Not Allowed” when I put my Sim card in it.  Call, Text and Data don’t work, however I’ve confirmed through Self Serve that the phone isn’t locked to a specific carrier.

My wife and I started with another carrier when we lived in Quebec. We’ve kept those number when we moved to Ontario in 2020. We’d like to switch to Koodo. Can we keep/transfer our Quebec numbers to Koodo even though they are QC number and we live in ON?

I have a Galaxy A5, and my plan is $30 a month, no data, that I’ve just been carrying over from when I got my first phone at 14 lol. I’m planning on buying a new Galaxy directly from Samsung to avoid having to upgrade my plan/tab (and so I can get it in green), but I’d like to confirm with someone who has experience that I definitely won’t be pushed to upgrade the plan if I take this route. As an afterthought, do all phones automatically have access to the 5g network or are people paying a premium for that, like fiber optic internet? As you can tell by my current model, I haven’t got much experience with upgrading phones lol

I just wanna deactivate my sim but they give me random suggestions why?Tell me how I deactivate my sim.

There seems to be no option on Self Serve and when I requested “I want to cancel a line or an account” to Koodo Assist digital rep, it replies “We're busier than usual right now but there is no need to talk to a rep as all our offers are online↗ or in store!”. I looked through community posts and can’t find an answer, so I tried messaging Koodo on facebook and twitter and no reply from them either, hopefully they will at some point.Why’s it so hard to cancel a plan? It should just be an option in Self Serve.Appreciate if anyone can help me out on this.Thanks,Jeremy

How can I contact the Koodo Loyalty department to ask for a better rate than I have and better than what is advertised on the website.

My Koodo Data is not working after I changed my plan.Yesterday night, I changed my Koodo mobile Plan which is 50.00 per month with 70 GB of Shock -Free Data at 5G speed. And today morning, the data is not working so I couldn’t do my work in this morning.Please help me. Thank you.