I have a 10GB plan with koodo, and somehow it sends me a message saying my data is paused, because I've used 100% of it. So I check to see how much has been used, and it says 7.28GB. That doesn't make any sense to me when I pay for 10GB. Help please. Is this a glitch, or something?
Best answer by Dinh
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+4
If you are a new customer or just changed your plan, your data is prorated. Next billing cycle you'll get the full amount of data allotted to you.
I've had this plan for about a little over half a year.
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I've had this plan for about a little over half a year.
Was it the usage of 7GB reported in selfserve or your phone? Data usage in self-serve wasn’t a live update. Sometimes, there was a delay of hours before the total amount was reported.
On my phone.
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Hi
Upon checking, the data usage from your plan has been used up and your new bill cycle will start tomorrow.
You can check the data usage in self serve: https://www.koodomobile.com/en/help/monitoring-your-data-self-serve
We recommend enabling the notifications for data usage in self serve, so you get notified when you are at 50%, 90% and 100%. Data is blocked at 100% usage https://www.koodomobile.com/en/help/shock-free-data
You might be able to change to a better plan with more data, you can check the current plan options in self serve, using the steps here https://www.koodomobile.com/en/help/changing-your-rate-plan
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On my phone.
To add to
Thank you soo much, that fixed it for sure. I really appreciate the help.
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