Hi @sas1986 

Please log in using your self serve account and let us know once done.

I'm sorry, I don't understand what you are asking me to do. I log into my Koodo account and when I click on self serve - mobile services, stream+ does not appear.

I read on a few other stream+ community questions that a new activation email needed to be sent out due to issues with the backend system. Is it possible to resend the activation email?

@sas1986 Stream+ is currently not on your account. I do see you talked to a rep and for some reason they encountered challenges adding it to your account.  It was subsequently removed.  No worries though, pls log into your account and add Stream+ via the manage plan and add-on section:

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Once there you should see this available:

Simply add it and the activation email will be sent shortly after. I hope this helps!

Thank you!