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Managing your Services

The place to ask all of your Koodo related questions

3933 Topics

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jayjayellBeginner

asked in Plans & Add-ons

Question about plan change

Good afternoon,I am trying to find out if changing my plan to options I see online will result in any extra charges. Everything I read says they MAY or COULD, but I want a solid answer.I recently changed my plan a month ago and received a CPO phone along with my plan change with a Tab Bonus cost but no monthly tab charges.The plan change options I see online are cheaper than what I am paying now for the exact same features. I just want to make sure before going through with a plan changed that I won’t be hit with a huge charge.Thank you.

2415

1 year ago

Jonathan009Beginner

asked in Other

Koodo, not honoring the Refer a friend.

So I have been trying to communicate with Koodo Refer a Friend at the email koodomobile@support.sparkrefer.com for over 2 months.. All they keep saying is they are investigating and will contact me after.After 7 emails and 2 months of waiting NOTHING is going on.I included the refer a friend email from my dad and still nothing from themI have a feeling they just dont care at all?Anybody else having this issue?im wondering with all of this bad customer service if this is worth staying here?

2352

1 year ago

catharusBeginner

asked in Plans & Add-ons

Loss of promotional credits

Hello, if I currently am on a plan that is $65 per month and has $20 in promotional credits per month, is the $20 per month promotional credit retained if I switch to a different $65/month plan? It looks like this is probably the case but I wanted to check to make sure.

772

1 year ago

moldmodeBeginner

asked in Billing & Payments

KMB Law asking for collections

Hi, I closed out my account over a year ago but apparently still owed about 20 bucks and recently received an email from KMB Law requesting payment or they threaten legal action. Is this a legitimate agency that works with koodo or is it a scam? Also how can I pay off my koodo account if I dont have access to it anymore?

6261

1 year ago

shaneflan97Beginner

asked in Billing & Payments

Wrongfully charged for Easy Roam in US - requesting refund

Hi, I was charged for Easy roam for 3 consecutive days in August (18-20th) amounting to $42.00 presumably when I was in close proximity to the US border on Vancouver island.Can I get this refunded to me please?

3053

1 year ago

Polly ABeginner

asked in Plans & Add-ons

Error trying to upgrade plan perk

Been trying to upgrade my plan and keep getting the can’t choose your perk error. trying to upgrade to the $60 can/US plan with 100GB data .Thanks!!!

744

1 year ago

Chris SherdahlBeginner

asked in Plans & Add-ons

Apple + not working

I have stream+ but everytime I go to watch something on apple+ it prompts me to sign up even if I signed in, no matter what device I'm on

652

1 year ago

WSanBeginner

asked in Plans & Add-ons

Switched to 5G Plan but getting only LTE+ (Google Pixel 5)

Hi,I just switched to a 5G plan this morning and I am in a 5G covered area as per the coverage map. However I could not connect to 5G.I already tried the following:Preferred network type: 5G (recommended) Reset options → Reset Mobile Network Settings Download Netmonitor and specify “NR only” as the Preferred Network typeNone of the above worked.Could this be something to do with a setting for my sim/account?

4614

1 year ago

kwangweon64Connector

asked in Self Serve

I cannot change my plan in self serve due to perk error.

I am attempting to change my plan to the 45$ per month with 60 GB of Shock-Free Data at 5G speed and unlimited calls and texting. However I cannot as every-time I try and pick a perk, it gives me the same error where it cannot pick a perk. This has happened to me on multiple occasions over the the last 2 years with no change. I have to call every single time and this time around, there is not option for schedule a call back. Ultimately, It is possible that I may miss this deal. If someone could help me find a solution thanks

1036

1 year ago

KK88Beginner

asked in Plans & Add-ons

Canada-US plan clarification

Does the Canada-US plan include unlimited calls/text to US when in Canada? And also unlimited calls/text to Canada when in the US?

RachneguConnector

Hi there,Just wondering if a Koodo rep could assist with a question I have. I have a EPP discount on my bill through my employer, and I just upgraded my phone today and chose a new plan.Will my EPP discount carry forward with this new plan or do I need to send off a new form requesting the discount, since I got a new phone and plan. thanks!

11204

1 year ago

SwiftBeginner

asked in Billing & Payments

Will changing plans remove Refer a Friend Credit?

The fine print for changing a plan reads:[...] just a heads up that promotional discounts, like bill credits of any kind, will fall off if the plan you change to has a lower price than the one you're currently on. I currently have two credits on my bill:Mthly credit (before tax) Refer a Friend credit (before tax)Will changing to a lower price plan remove the Refer a Friend credit, or only the promotional monthly credit?

921

1 year ago

kk99Beginner

asked in Other

credit check - soft hit or hard hit

Koodo asked me for a credit check to become new client, is this the soft hit or hard hit?Thanks.

wisegreatzBeginner

Hi, I currently have a $65 plan with a monthly $20 discount. If I change to the upgraded $65 plan with 5G 120 GB data, do I get to keep my discount so I pay the same amount monthly?

2046

1 year ago

ErinRichRockstar

asked in Self Serve

Can't update Billing Address

Hi, I’m getting an error every time I try to update my billing address.

2878

1 year ago

lant123Beginner

asked in Plans & Add-ons

Change to Can-US 120GB $65/month

Hi - I’m seeing various answers to this and would like to determine whether or not I would keep my monthly $20 credit from last year’s $65 unlimited Canada talk text plus 50 GB data if I switch to the Can-US $65 unlimited talk/text and 120 GB data plan. Thanks!

2933

1 year ago

KhawrysBeginner

asked in Other

was this a scam email?

Hi! I called 18336681818 to request a win back deal. I was told I didn’t qualify. Then ten minutes later I got a call back that I did qualify, it was the same person. I wasn’t 100 percent sure it was Koodo so he offered to send a verification email which came from telusservice@i.telus.com any clue whether I need to be worried about Spam?

4012

1 year ago

Sandeep Singh badwalBeginner

asked in Billing & Payments

Is 1 833-668-1818 a valid/legit Koodo number ?

I just called 1 833-668-1818 to get a new connection from koodo . They asked me a lot of questions to do a credit check . A thought just occured to me that it could be a scam because I could not find this number anywhere on the koodo website.

7012

1 year ago

LukasRBeginner

asked in Plans & Add-ons

upgrading to 5G plan but still using 4g phone

I understand that I wont have 5g speeds but will my iphone 11 pro max still work at 4g speeds? I want to get a new 5G plan to future proof myself. Is that possible or will my iphone stop working? thank you.

6923

1 year ago

Dani5465Organizer

asked in Plans & Add-ons

Adding Children

I just joined Koodo and want to add 2 additional lines, one for each of my children. Do I enter the child’s name for Billing/Shipping info and mine for credit card? Or do I put my name and update for ‘call display name’ later?I want their names to be the ones on call display for their own phone numbers.

5697

1 year ago

GautamKumarBeginner

asked in Billing & Payments

how to know the monthly credit expiry

Hi There,Could you please let me know the way to check the monthly credit expiry date on my line. Thanks,Gautam

3294

1 year ago

Dave RoesBeginner

posted in Plans & Add-ons

travel outside of Canada

i will be traveling to the US, i’d like to be able to use google maps and search options while away. i’ve tried to log into self serve but on my first attempt it said i was locked out due to invalid id or password error. i know i can text easy roam and add it that way but i’d like to make sure i have enough data. How much data would google maps use while using gps and search?thanks

1716

1 year ago

hightidesBeginner

asked in Other

Canada US Plan Newbie

I am new to mobile phones and now have a Can-US Plan $60 @100GBI make cellular phone calls and send texts pictures etc., by cellular within in Canada Does texting by itself within Canada require data?Does sending video/pictures within Canada require data?Is the process the same in the US re cellular phone calls and texting video and pictures?Does the US require data roaming be on for phone calls and texting etc., within the US and to Canada?Thanks

9141

1 year ago

ShmenbBeginner

asked in Other

is Koodo home internet provided through their network or a cable like fibre optic

Wondering if the new koodo internet is provided by their network the same way my phone gets it or if it is the more common wire to a modem. I need internet that is non invasive to the property i rent, the landlord here won't allow anything done to the house and there is already 2 separate people getting internet from fibre optic modems

56225

1 year ago

ArbutusBeginner

asked in Plans & Add-ons

Can Stream+ be accessed from two addresses?

I have a place in the city and on an island. Can I access Stream + from both locations?

683

1 year ago

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