Managing your Services

Hello, I was hoping someone could help me with the following issue. I am not receiving any incoming calls or voicemails, despite callers notifying me (via e-mail) that they have tried to call and been re-directed straight to voicemail. My phone gives me no notification of any incoming/missed call or left voicemail despite full network bands. I have an Iphone 12 mini which is updated to the latest iOS (so I suspect this is unrelated to the recent MMS compatibility message which was sent out). My husband is having the same issue with his Android phone on the Koodo network. For reference we recently moved from the US so our phones are purchased from outside Canada. Not sure how to proceed, as we are missing out on important calls. Would appreciate any advice on how to fix this! Thanks in advance.

I am trying to purchase a new phone and have been unable to update my billing address on Koodo self serve. When I go to my Koodo self serve profile to make the change it says the change was successful and to wait a few minutes for it to take effect but it never changes to the new address. This has been a reoccurring issue for the last several days

Why can't I bill directly to my phone bill with Google Play Store? I could with every other provider I've ever had.

HelloI have a Koodo number that I have been using for my business. My business has grown to the point that I now need a business phone line and a personal line. What I want to do is port my koodo line to the new business provider, and be assigned a new line. I have a few questionsShould i request a new phone number from Koodo first, then port the old number to the new provider? Do i need a new sim card to use that new number How long does it take on avg to get a new simAnything else to consider?ThanksRebecca

Can someone advise on how to control devices connected on my Koodo Internet WiFi? i.e. disconnect any devices from guest WiFi, active or inactive.  Thanks! 

I live in the Lower Mainland. I have elderly parents who live in the Interior.  Is it possible to add a second line with a local number for the town they live in?I am thinking of getting a simple unlocked phone designed for the elderly and adding a sim card for their area to my account.  They do not require internet access or any bells and whistles.  It just confuses them.  They need big buttons and loud volumes.

I need Koodo’s email 

I am going to the island of Curacoa for 6 weeks.  Can I use my Koodo service there?  How much will it cost me in roaming.  Would mainly be texting and using google maps

I cannot log into my self serve.  I keep getting the ice cream page saying try again.  I've tried on 3 separate devices and its been like 2 weeks.   whats happening?

I have a Samsung Galaxy 5 phone. I entered the PUK and they xixnt work. Koodo is telling I must go t Samsung to get it unlocked.Samsung says they dont unlock phones. I dont know what to do. Can anyone help me

May I please have a Koodo Billing rep reach out to me privately? My current invoice has two different amount due totals for the same billing month. @Koodo 

I am a traveller and I don't have a Canadian bank account. How do I pay my bill online? And why Koodo doesn’t offer in-store payment? So stores are just for selling products?

I am very interested in getting Koodo internet as I have been a mobile customer for a long time and am happy with the service.  I would like to know if there is a monthly rental fee for the equipment over and above the monthly subscription fee and how much that additional fee is ?  Also does the signal come in on the existing phone line or is it received like the signal on the phone.  I’m asking about the signal as I will be moving to a basement apartment. 

I would like to switch to a cheaper plan but Self Serve only offers me the same or more expensive options.My husband is also a Koodo customer and was offered a plan that I would also like. It was $35 for 30 GB of 4G data per month. I currently pay $60 for 60 GB of 5G data. How can I get the sane offer he received?

When I go onto the self serve page to pay for my bill I get a page that says error try again later. Ive tried logging on and using other devices but I get the same thing each time. This has been ongoing for a week now. Is anyone else having this isssue?

I’ve been trying to access my self service but it keeps giving me the image of the melted Ice cream cone with the message “This service is unavailable right now. Please refresh or try again in an hour.” Been trying for days and it keeps giving me the same message. I can access everything else EXCEPT my self serve. Anyone know why it’s doing this??  

Ive been trying to change my Perks all day through Self Serve and keep getting an error saying to try again in an hour..but its been all dayIt looks like you can’t choose a Perk right now.Please try again in an hour. If you still experience problems next time, please go to koodo.com/chatTransaction ID here: U1705982757801I90763

HIThe phone plugged into the hub has an answering machine on it and she can see it as well as hear messages being left.The hub answers before her machine can.How can I change the hub to answer after 60 seconds?  I want the hub as a backup but need time to answer the phone.

Hi! I want to open an account for my boyfriend because he doesn’t have a credit card. Is there a way I can open the account and put it under his name? Because if he calls people, I don’t want my name to be showing on the other people’s phone. Thanks! 😊

I got long distance charge after I cancelled Koodo, I was with Fido and I had Long distance plan with them as well, however, Koodo still charge me for that. I try to calling Koodo but the  customer services couldn’t connect me to a rep, I look everywhere I can’t seem get a help from Koodo.

if I remove my sim card and use a US one while travelling there, I won't incur any charges with Koodo, will I?

Going through the set up process to try the internet service; its found the building but doesnt recognize theres a Unit A and Unit B.

I have canceled my koodo service in November and i have not got my cheque for credit 

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Subject:Message:Hello Koodo Community,I am reaching out for help regarding some issues I've encountered with my Koodo account. I've experienced difficulties that have not only caused inconvenience but also impacted my financial standing. Below is a summary of my situation: Account Issue: In late 2023, after initially leaving Koodo, I was approached with an offer to return, which I accepted. However, the promised SIM card and services were never delivered, despite multiple follow-ups. Billing Concern: Recently, I received a bill for services I never received, which has led to an unexpected charge on my account and adversely affected my credit score. Customer Service: I have tried to resolve these issues through customer service without success. My calls have either gone unanswered, or I've received incomplete information. I am seeking guidance on how to best address these concerns. Specifically, I need assistance with:Getting the incorrect charges removed from my account. Correcting