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Hi,

I have terminated my contract with Koodo in December and I have some balance due to be refunded. Unfortunately, I left Canada (that's the reason I closed my Koodo account) and it seems a cheque has been sent to my old Canadian address because I didn’t use the pre-authorized payment...  I tried talking with Koodo assist but they only provide a call back, which obviously isn't possible internationaly. And I didn’t find any email to talk to the client service. I still have my Canadian bank account.

Is there anyone who know how I can get a refund?

Thanks!

If you are overseas and would like to contact Koodo, I would recommend you contact them via their official Facebook messagkng and chat with a social media rep. They might be able to assist. The link for Facebook or X is below at the bottom of the forum web page.

Do you have a friend or family in Canada who can deposit the cheque into your account for you?  This would be the easiest solution

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