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When to expect the first bill.

  • January 23, 2024
  • 9 replies
  • 329 views
Jormungandr

I received and activated the Wireless Home Phone on 30-Dec-2023.  In the welcome “package” provided by the store, 28-Jan-2024 is listed as the billing cycle.

On the Self Serve page, I am still getting the following message: "This information is unavailable right now. Please refresh the page. If it's still unavailable, go to koodo.com/chat to schedule a callback."
On the Bill Overview page, a similar message, "We are working on your latest bill. Please check back later".

When should I expect the first bill (and future bills) to show up on the Self Serve page?  As of now, we are already on 23-Jan-2024.

Best answer by Flo Koodo

@Jormungandr The bill should be visible in your account today or tomorrow. If the bill date is in the weekend, it may take 1 -2 business days after the weekend for the bill to be visible on your end. 

This topic has been closed for replies.

9 replies

Sophia
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  • Sophia
  • Mobile Master
  • January 23, 2024

That’s odd - have you deleted your cookies or tried another browser? 

Jormungandr
D
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  • Dennis
  • Mobile Master
  • January 23, 2024

Do you have cell service with Koodo?

If you call 611 on your koodo home phone does it take you to the Koodo automated menu with your bill amount?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Jormungandr
Flo Koodo
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  • Flo Koodo
  • Official Rep
  • January 23, 2024

Hi @Jormungandr 

The first bill is not ready yet and the bill date is indeed on 28th.

You should however be able to access your self serve account details.

Please try @Sophia’s suggestion  and let us know if that helps.

If it works, you should then be able to manage the bill notifications in self serve https://www.koodomobile.com/en/help/go-paperless-e-bill

 

Allan M
Jormungandr
Jormungandr
  • Jormungandr
  • Author
  • Organizer
  • January 23, 2024

Hi @Jormungandr 

The first bill is not ready yet and the bill date is indeed on 28th.

You should however be able to access your self serve account details.

Please try @Sophia’s suggestion  and let us know if that helps.

If it works, you should then be able to manage the bill notifications in self serve https://www.koodomobile.com/en/help/go-paperless-e-bill

 

@Sophia  and @Flo Koodo:   I should be more clear about the message is specific to billing.  Other access in Self Serve is working well.  Thanks.  I have tried the browser via mobile phone, Firefox and Chrome on my desktop.  All came back with the same message.  However, I am able to access Self Serve for items such as Call Control, etc.  Also thanks, I have enabled e-bill alert via e-mail.

 

Do you have cell service with Koodo?

If you call 611 on your koodo home phone does it take you to the Koodo automated menu with your bill amount?

@Dennis:  It does take me to the automated menu and bill and stated with $0 owing.  

Flo Koodo
Allan M
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  • Allan M
  • Mobile Master
  • January 23, 2024

Bills usually come out about 2-3 days after your billing date so expect to see it around January 30-31st.

Jormungandr
Jormungandr
  • Jormungandr
  • Author
  • Organizer
  • January 29, 2024

Hi @Jormungandr 

The first bill is not ready yet and the bill date is indeed on 28th.

You should however be able to access your self serve account details.

Please try @Sophia’s suggestion  and let us know if that helps.

If it works, you should then be able to manage the bill notifications in self serve https://www.koodomobile.com/en/help/go-paperless-e-bill

 

The billing is still not showing up for me.  It is the same as described in the following post:  a spill over ice cream.  Please advice.

 

https://community.koodomobile.com/billing-payments-66726/koodo-self-serve-unavailble-7823434

M
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  • MilkyWay
  • Mobile Master
  • January 29, 2024

The billing is still not showing up for me.  It is the same as described in the following post:  a spill over ice cream.  Please advice.

 

https://community.koodomobile.com/billing-payments-66726/koodo-self-serve-unavailble-7823434

I would suggest you to wait until Monday to see if your invoice will appear. 

Flo Koodo
Jormungandr
Flo Koodo
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  • Flo Koodo
  • Official Rep
  • Answer
  • January 29, 2024

@Jormungandr The bill should be visible in your account today or tomorrow. If the bill date is in the weekend, it may take 1 -2 business days after the weekend for the bill to be visible on your end. 

Jormungandr
Jormungandr
  • Jormungandr
  • Author
  • Organizer
  • January 31, 2024

Thanks to everyone for the help and suggestions.  I have received the bill this morning to cover last and current month in the fist bill.

Flo Koodo
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