When to expect the first bill.

That’s odd - have you deleted your cookies or tried another browser? 

Do you have cell service with Koodo?

If you call 611 on your koodo home phone does it take you to the Koodo automated menu with your bill amount?

Hi @Jormungandr 

The first bill is not ready yet and the bill date is indeed on 28th.

You should however be able to access your self serve account details.

Please try @Sophia’s suggestion  and let us know if that helps.

If it works, you should then be able to manage the bill notifications in self serve https://www.koodomobile.com/en/help/go-paperless-e-bill

@Sophia  and @Flo Koodo:   I should be more clear about the message is specific to billing.  Other access in Self Serve is working well.  Thanks.  I have tried the browser via mobile phone, Firefox and Chrome on my desktop.  All came back with the same message.  However, I am able to access Self Serve for items such as Call Control, etc.  Also thanks, I have enabled e-bill alert via e-mail.

@Dennis:  It does take me to the automated menu and bill and stated with $0 owing.  

Bills usually come out about 2-3 days after your billing date so expect to see it around January 30-31st.

The billing is still not showing up for me.  It is the same as described in the following post:  a spill over ice cream.  Please advice.

https://community.koodomobile.com/billing-payments-66726/koodo-self-serve-unavailble-7823434

I would suggest you to wait until Monday to see if your invoice will appear. 

Thanks to everyone for the help and suggestions.  I have received the bill this morning to cover last and current month in the fist bill.