Managing your Services

How do I look at old deleted text messages from 5 months ago?

I am looking to add two of my kids to my account and add two more plans for them. But they are currently with another service provider. I’m wondering if there’s a way to keep their numbers and add them to this account at all. Or if that’s something I need Koodo specifically to answer for me. Any insight into this would be very helpful! 

I need to make some calls to the US and want to use the U.S. Unlimited Minutes Add On. I will only need it for a few days so want to know if I can cancel after one month. 

 I am a Telus customer interested in switching to Koodo’s $15/month plan, described here: https://www.koodomobile.com/rate-plansThe messaging available is "text only". The fine print says that "Pay-per-use rates” apply for multimedia messages. How much does the pay-per-use cost, please, if I were to join this plan and send or receive MMS messages? Thanks. (Because I am not yet a Koodo customer, I do not have the ability to log in to “Self Serve” etc.)

Do they no longer give a heads up for these tests?My phone has received twice now in two weeks very annoying during a Zoom meeting.

Hey, bought a new SIM card for Koodo, I want to activate it for my unlocked phone and keep my number. Surely this can be done easily online by now?

Hey,  Trying to register a new SIM card with my phone number, had to get a new phone.  It’s a prepaid. The verification code never gets sent to my email (double checked it’s the right one) , and I can’t get it via text cause my phone is busted.  Have no idea what to do

I have an outside employee discount on my Koodo account.It looks like I am going to need to add some more data and change my current plan. I can do this online no problem, I am just curious if doing so will mean I will have to reapply for my current employee discount or will it automatically apply to the new amount?Thanks in advance!!!

Hello,Could someone explain to me why I am getting data warning on my phone at 2gb when I pay for 6gb?   I get those in my phone data usage. Thanks

Hi, I will be roaming internationally soon with a dual-SIM phone and have a Koodo postpaid plan. My intention is to buy a data-only local SIM card and use it in the second slot (EasyRoam is good sometimes but the local data SIM plans are *way* less than $13/day).Even if I am not using data or outgoing calls, would incoming SMS messages or phone calls come in to my Koodo number trigger EasyRoam? If I turn EasyRoam off, will I be charged for incoming SMS or calls if I don't answer?The roaming is in the USA and two countries in Europe. Thanks!

Lately I have not been able to use my data while I am out. My texts will not go nor can I access any apps that require data on my iphone. When I am connected to wifi everything is fine. I have not used up my monthly data limits and I have already reset my network connections.  Both my kids who are also on Koodo are experiencing the same problem. Someone said it is because there is too much traffic on our one tower in town? Any suggestions? I am really considering switching carriers. I have missed important texts and emails while I am out.

When I hold down the “1” to access voicemail it says “voicemail number unavailable”. When I go into the voicemail settings to check it shows no voicemail number assigned, but you can’t click on anything to input a number. any thoughts?

I have set up pre-authorized payments and my account says they are “Enabled”. My account also says that my bill “will be paid automatically on August 25, 2021”. Judging by my credit card statement, this payment hasn’t happened yet. Do I “pay now”? Or will it go through eventually?I am a new customer to Koodo as of mid-August so perhaps PAP isn’t actually set up despite it clearly stating that “Pre-authorized Payment is enabled”?

My phone got disconnected yesterday despite the website saying my bill is due on the 25th. I had past due balance but I didn’t get any type of warning saying I was going to lose service, I had service in the AM and by afternoon.. nothing.  I attempted to confirm my payment both over the phone and online and it wouldn’t accept the payment report. Sat on hold for a while. I paid the entire amount due through my bank account so it hasn’t gone through all the way most likely..  I’d like cell service again because I’m going through loss of a family member and am now unable to answer calls/texts because I can’t get any :/ 

Is the OnePlus 8T compatible with Koodo networks? It is unlocked, but a 5G phone (I believe). 

I have a physical SIM card for my iphone and would like to use an eSim instead.  How do I get the esim voucher?  I don’t see any options for that in my account and the FAQ for esim just talks about scanning a QR code. I don’t have any Koodo QR code for an eSim so how do I get one?

I called in a couple of days ago and arranged to have my rate plan change at the end of this billing cycle. However, I just received a great offer via text that I accepted. Is my date plan still going to change at the end of my billing cycle? I don’t want it to now.. 

I’m new to prepaid plans and just activated one (Oct 21) for talk only (100 min). On the account it says Payment Due: Nov 20, 2021. I assumed prepaid plans mean you pay for the service that you need only when you need it, this due date seems like I have to pay every month just like on contract/postpaid plan.Do I need to pay every 30 days even if my minutes have not been used up ?Can I top up only when I have no minutes left past the 30 initial days ?What happens on day 31 if I don’t top up ? Do I loose my left over minutes ?

Hello,can you get the SIM card data plan to use with your Apple Watch?

I am activating a new sim card and porting my old number to Koodo prepaid, but when I press “activate”, it wont process. I press the “activate” multiple times but nothing happen. However, my credit card was charge  7x. Now I am frustrated and planning to dispute this to my bank. How can Koodo charge me Multiple times and NOT successfully making my account? I also attached a screen shot of my bank transaction history, I have 7x pending transaction. 

Just switched my phone to an A32. Can not text or recieve texts

I was told that there is a 1min maximum for voicemail greeting. Is this true? Is there a way to allow me to have a longer voicemail greeting? Thanks!Simon

Hello, I have a prepaid account an it was working fine until I stopped receiving calls and only got voicemails. I tested it out an called myself on my husbands phone. Can’t even see missed calls. Can’t even make phone calls when connected to the wifi, which I guess is normal with prepaid? I tried everything from taking the SIM card out, airplane mode etc. Nothings working. 

I’m trying to switch my service to Koodo with a monthly plan but the cheak  out won’t accept my Cibc Visa debit, BMO Master debit or BMO MasterCard charge card.Are there any other ways send them money or open an account?

Hi Everyone, I’ve signed up for Koodo Mobile yesterday and I’ve had the unfortunate circumstance of facing difficulties at almost every stage of the signup process. I requested to port my number from Freedom, but spent the last 48 hours in the blank. Koodo has informed me that Freedom and Virgin Mobile have been experiencing issues with their service and have been unable to send a Port Request SMS.Therefore, the Koodo Customer Service Rep changed my temporary number in hopes of pushing through the request. That attempt initially failed and I had to endure a 48 hour wait before randomly getting a Port SMS. Upon accepting and replying “YES” my original number was disconnected and upon putting the new Koodo sim card in my phone the number was never ported (or potentially ported to the original temporary number assigned). In any event, I’ve setup three call backs and I can’t manage to receive any assistance.  The automated system asks me to select “1 to talk to a representative” and then t