Managing your Services

I’m a former Koodo customer (April 2019-August 2021) and need a copy of my text records for when I was a Koodo customer, specifically from the period of May 2019-December 2019. I’m engaged in a dispute with my car dealership over promises made to me by the sales rep, and require access to text conversations he and I had in order to prove to the dealership what was promised to me at the time of sale. I have repeatedly called the customer service phone number for Koodo (1-866-995-6636) but cannot for the life of me get through to a customer service representative for assistance. Every time I call, I get directed to a series of pre-recorded messages and then get disconnected. 

I am a Koodo Customer. I am currently out of the country and would like to pre-authorize my phone number port-out (leaving Koodo), since I do not have access to my Canada phone service. I am told that I need to complete an EID quiz (extended credit quiz) to pre-authorize number port out.My issue here is that I would like to talk to a customer/support agent while out of country, but it seems to be impossible because the digital system keeps insisting on a call-back, and I do not have a Canadian number anymore.  What can I do in this situation? Is there a way I can speak to an agent over the phone without a Canadian number? Thank you. 

Can you please advise whats the best Add_on I can opt for if I have to travel to India for 2 weeks as per day 14$ is too much? Even if I use it, will it still consumes my Data from Canada or I need to buy additional min/Text/Data to use in INDIA. Also, how is the coverage i.e. partners Koodo has in INDIA?

What is the limit of the number of stored voicemails for people using visual voicemail?

Hey all, I feel like I know the answers to these, but the Koodo website does not provide direct answers. If I am on a postpaid plan, let’s say the 15$ starter plan, and travelling abroad for months at a time, will I get charged anything for receiving text messages? My only needs while abroad are to occasionnally receive text messages for 2FA purposes, and to keep my phone number. I’m currently on a postpaid plan, the same plan I was on while paying back my tab. My tab is now paid and cleared. How come I can see the 15$ starter plan when I am NOT logged in, but I don’t see it when I am logged in? Do I have to call or go in-store to get the BYOP plans, even though it says Available Online Only? Thank you in advance for the help.

K 6th Tab paid off with Koodo Been attempting for 2 hours to find out what my monthly bill will be without a tab paymentThis is insane - is it truly thar difficult to provide a Customer Service Rep??Totally making me think about the fact I purchased a Huawei phone WITH Insurance, it was stolen within 2 months... regardless of my loyalty I was made to pay the phone off in full - even with Criminal charges filed - knew I should have bailed then!!Anyone got a second between coffee breaks to answer a VERY simple question My Tab is paid in full,  you know what plan I'm on - what are my monthly bills moving forward??????

Hi there, I have switched cell phone planes to Telus, so I would like to discontinue my plan with Koodo, as well as paying off my tab balance. Is there a phone number I could call? Thanks 

I heard today that Koodo offers a plan for about $45/month that would allow me to take my phone with me to the USA and includes calls to Canada and USA as well as unlimited texting.  All I can find on the site is the Roam package at $14/day.  Can someone please point me in the right direction??  Thanks.

If insuspend service to my phone, can I reactivate it later?

the cheapest plan I can see is 15 dollars can I choose to only spend like 5 dollar on it just for the activation?

I check two different voicemail accounts (attached to two different phone numbers and two different people). Both are accessible using Koodo’s access number 902-580-4001. Problem is, when I call from my cell phone, the system only allows me to check my own voicemail, and not the other account. Does anyone know if there is way to call from my Koodo cell and enter the mailbox and password of the account I am trying to access, without the system assuming I am always only checking my own voicemail?Thanks!

Why is there a red stop sign/exclamation mark under usage for messaging even though I have unlimited messaging?

So long story short I was cyber attacked. And my main email compromised so much I am not even going to attempt to recover it. I am logging into Koodo using it still but need to change it. As I am literally not getting anything going to that email. And with my internet, which is telus, I can’t access That at all with my dead email… somehow I need to change that too. Because I am still securing my router and need to use the telus app to finish the last bit but can’t without the app apparently (tried in the router itself but can’t find the setting I need). And I need to set up secure emails-- again telus ones would work for that. Sort of in a hurry to secure these things. Not to mention I have no idea what my bills will be. 

I just set up for pre-authorized payments today but I'm wondering if I should pay my current bill that's due in a week manually or will the pre authorized payment come into effect immediately? 

Will Koodo ever be getting plans for Apple watches or selling them?

Hello,My Bank in Spain send me messages with One time password, and other Bank transactions details but I don’t receive text messages.

I'd like to pause data but keep talk & text for one billing cycle on one of my lines. I have tried to connect with customer service but not getting anywhere there. What are my options? Pls help!

I had few lines in Koodo and closed all of them in Jan. Now my Koodo bill got generated and I see a negative balance. How will Koodo pay that amount? I tried Koodo assist but there is no way to find an answer for this. Whom should I reach to get this amount from Koodo?

Hi,I was helping my mother buy a new phone on Koodo, like what I saw and came home and ordered a SIM card for myself to switch.  It wasn’t until I created my login on Self Serve that I noticed the Refer a Friend Program.  Can my mother and I still get in on this?  I have not received my SIM yet and changed my phone over.Karrie

So I won’t be able to get a new SIM card without waiting a week?Going into Koodo tmrw wouldn’t expedite this whole thing?  And how much for the SIM in person?

For the past couple months when I’m at home, I seem to only get one bar of service or no service at all when I should be getting 4g advanced according to the coverage map. I’ve been trying to get a callback from a rep for the past couple days and it just hangs up on me everytime. I’ve contacted them on facebook and followed all the steps they suggested and nothing is working. I just want to be able to use the phone I pay for every month.

Hello Guys, My payment method is Pre-authorized, but it is returned to my bank account for some reason. So, I wanted to pay it manually through the self-service, but Koodo doesn't know this yet and showed me my bill is 0!What should I do? Because I don't want to charge for late payment. Many thanks

I created my Koodo account(1) for my childern 4 years ago, and I have another Koodo account(2) for my husband and myself.That is, all of my 4 family member are using Koodo.Among us, my daughter( secondary student ) is using $33 for only 250MB. Actually she complains that.Because, her father and brother are using $30 for 2 GB. So, I would like to change her plan to $30 for 2 GB, the same one as her father and brother’s.How can I do that? She is too young to tell this kind of issue with a unfamiliar someone.So, I would like to do that on her behalf. How can I? 

Hi! my number is with Kodoo as well as my phone, I’m planning to get an Apple Watch series 7 soon and I was wondering if I can connect my phone to it and be able to use cellular as well as the emergency function (where it calls 911 on its own).thank you,

Hello,  The Netgear LM1200 Cellular Modem is designed to be a primary internet source for rural areas the cannot get any other form of high speed internet.  It states it is compatible with :LTE Category 4: Bands 2,4, 5, 12, 13, 14, 66, 71. 3G UMTS: Bands 2, 4 and 5Uses a nano SD sim card.I would like to be sure that this  will work before I purchase one with a Koodo plan.Thanks.