Managing your Services

I am trying to help my mother who uses a flip phone and has no computer to use Koodo Assist. I don’t think there is an email address on her account (because she doesn’t have one) so I cannot login to request a call from a representative. She has a billing issue that she needs to talk to someone about. How can I arrange a call with a representative if Koodo Assist cannot be accessed?

Hello I have a family plan at telus, but would like to move to Kodoo.  What is the best way to do this?  Purchase a 4 separate SIMS (accounts) or create one account with 4 SIMS? Thanks, 

Hello everyone! I was reading online that there is a Senior’s Discount for Koodo for basic cell phone coverage.  It’s $25CAD.  Can I make the change from my plain basic plan to the seniors discounted plan online thru self serve or must I please to a live person?   

I am trying to activate koodo sim card call barring features on my Samsung phone. It is asking for password and nothing works. I tried no password, 1111,0000,1234,5678 and many others. Do you have any idea what is koodo mobile default  call barring password? I never use it before, I never set or changed sim card pins.

Help, my sim card just stopped working. It says its not in my google pixel which I have had for awhile now. Sim card reads in my old phone no problem. Doesn’t need to be updated, have reset the phone many times, no calls in or out. What can I do?

Hi, I’m travelling through Europe and have no coverage at all “no service”. Previously when I travelled I’d always get messages  ‘Welcome to Country. The name of the carrier (e.g. T-Mobile) and the rates’ and could use the phone as is. This time when arriving to Germany nothing, transferring to Spain, nothing.The only difference is that previously I had Samsung and now Apple 12 - same sim card. I did all the IPhone troubleshooting (restarting, replacing simcard, resetting network settings but nothing works. It possible that it’s blocked by Koodo but I have no way of contacting them as they only way I was able to get to is a call-back which isn’t an option since I have no coverage.I have wifi and whatsapp.How can I get in touch with a Koodo rep? PS. the airplane mode is also disabled Thanks!

I set call forwarding to a friend’s phone.  Friend lost phone and suspended service.  I am trying to stop my calls being forwarded to a lost phone, but it is not cancelling.  Help please??

I had my work transfer my koodo number to my work phone. They use Telus. How do I verify my koodo account has been closed. I could not see in my self serve? Thanks!Kathryn 

I dont get a email that my bill is due 

I am currently in Europe abroad and I am using another data plan now while I’m abroad. I have my data roaming turned off, yet I’m still getting these email messages saying that I’m roaming with Koodo when in fact it is turned off. I just got charged $480 equivalent to $15 a day with easy roaming. I DID NOT add easy roaming to my plan whatsoever, so I shouldn’t be getting these charges. I also have a different cell plan activated now while I’m abroad so I shouldn’t be using my Koodo data. I want my money back or at least a fraction of it back. If you don’t help me settle this I’m considering switching carriers when I’m back because I just felt like I’ve been given unknown charges behind my back.  thank you Chris

is there any way to prevent mobile phone account take over or highjacking of my Koodo phone number? SIM Card Swapping:Swapping a SIM card is a legitimate service offered by mobile phone carriers when a customer buys a new device, and the old SIM card is no longer compatible with it. Fraudsters can abuse this service with a relatively simple hack. In a SIM card swap scam, a fraudster uses social engineering techniques to transfer the victim’s mobile phone number to a new SIM card. The fraudster contacts a customer’s mobile phone carrier and impersonates the customer, convincing a call center agent to port the mobile phone number to the illegal SIM card. As a result, the user’s banking app can be activated on the fraudster’s phone. If the bank’s authentication mechanism includes text messages as a means of delivering one-time passwords, then taking over the victim’s number becomes an attractive way for a criminal to perform fraudulent transactions, add payees, or perform other operations

I found the opt out mailing list form, https://koodo.jumptxt.com/opt-out/koodo/index.xhtml?lang=en however, I wish to be added to the text mailing list for offers and deals. Can’t find any form to input my phone number 

I’m definitely not impressed with Koodo!! I’ve been using Koodo Wireless home phone for long time. My home phone device (hub) died and I went to a Koodo shop.The agent told me that I have to call Koodo if I am to get a new home phone device or else sign up for a new home telephone line with a new number!My home phone is already dead since a few months and I miss those annoying robo calls. How can I get a live Koodo agent to help me and send me a replacement device?The automated help robot is as good as useless.Thanks. 

Que signifie “”service de bourrique d’applications” sur ma facture?

Does anyone from Koodo care? or read this posts. customer service is atrocious. why can’twe talk directly to a live human being?

Hi there, I just got off the phone with my gas utility provider. To waive a credit deposit, I must get a credit check. The only credit I have is my phone bill. I cannot get ahold of a Koodo service rep. How do I go about getting a credit check via my Koodo phone bill?

Hello fellow koodos I am looking at purchasing a Samsung smartwatch to use with my Samsung S20 on the koodo network but I'm a little confused as to whether the whether the LTE network is actually working for those watches or not Can someone please help me or should I just get the Wi-Fi version.

Hi, I don’t know if I’m posting in the right sub forum, but hopefully this is the one!I am in the process of a divorce, which was mostly completed when my ex left our shared account, breaking the contract on her phone and incurring a $550 charge (tax included). At this time, I was in complete bed rest in the hospital for the third consecutive week.Is there any way to have the bill resent with her name properly on it this time? The one I have has her phone number on it, but given it is my name (as I was the primary on the shared account), she is using this to not pay it. If this is not possible, I will look for another avenue to retrieve this money from her.Thanks in advance!

How do I stop roaming to the USA when I'm here in canada? 

I’m in the UK and left my phone somewhere. How can I locate it by GPS on somebody else’s phone (they have an iPhone). Please, help. Thanks!

I’m trying to click ‘save’ at the final part of the Automatic Top-ups page, where I am clicking save in order to confirm I’m okay with the PAD terms, but it’s hidden underneath the text explaining all of that… I can’t click it. Is this a glitch? I am on an iPhone, should I try on my laptop instead? I’m not able to currently but I’ll give it a shot later if there isn’t a fix for this. Thanks !

Mon compte est actif et payé pourtant la carte de n'est reconnue sur aucun téléphone.. que faire?

I’ve received my online order yesterday.  Sim was not active. Regardless I want to port my number from my old carrier. Can’t creat self serve. No idea WhAt my account number is. I’m pretty much working during callback hours.  This idea starting customer service w a bor and callbacks is hot trash.  I literally cannot call my telephone service provider? 

I received a call supposedly from Koodo and the person offered me either an Iphone 13 or Samsung something because I have been a “good customer”. The person asked for my PIN and my email address. Apparently it is not unusual for Koodo to ask these questions by phone. Here is the phone number: 7782147565. I could not check if it is a legit number of not (the number is located in my town though).I’m speaking with a representative tonight but is there anything else I can do until then? 

Hello Guys,Thank you for your time!I was a koodo customer until not long ago. I came to China and so suspended my phone number. Now I saw that the suspension is already expired so I lost my phone number as well as my self-service account. I am still in China, which means I don’t have a valid Canada phone number to schedule a callback. I don’t have a valid self-service account anymore neither. How do I get back my old phone number and start re-subscribing? I really need the number, I filled all documents using that number. I cannot schedule a callback as I am in China without a valid Canada phone number right now. I cannot find the email address for koodo customer service either (believe they do not have one). What should I do?I am so desperate, thank you so much for your help.By the way, I will return to Canada soon. But I need to get my number back before that for many reasons. Thank you!