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The place to ask all of your Koodo related questions

3993 Topics
H
helmaBeginner
asked in Plans & Add-ons
activate international calling

I want to activate international calling from my number. I dont have any addons in my account , but would like to make calls in case of an emergency.

1966
Bernard Koodo
2 years ago
B
bewellwithelleBeginner
asked in Billing & Payments
Tab is paid off, what now?

Hi there, I have paid off my 27/per month tab however it is not reflecting in my new monthly balance. Shouldn’t my bill be 27 dollars cheaper going forward? Thank you in advance 

693
Bernard Koodo
2 years ago
T
this sucksBeginner
asked in Billing & Payments
Reimbursment

I have a refund owed to me, will it be sent automatically or do I have to beg for it?

501
Boa_Guy Koodo
2 years ago
A
Andrew_TBeginner
asked in Plans & Add-ons
Difference between Tab Basic, Tab Mid and Tab Plus?

Hello everyone,I am writing to make some clarifications about the 3 types of Tabs as mentioned in the title. I have not found any comparison being made between these 3 types. The Koodo website doesn’t have any information either.I intend to sign up for a $0 upfront tablet plan, with $15/month for 4 GB data. They ask which Tab I want to choose. The monthly fees for the Basic, Mid and Plus are $10, $15 and $33 respectively.Firstly, if I choose the Basic plan, does it mean I pay $15 (4GB data) + $10 (tablet) per month = $25/month?Secondly, with the difference in monthly Tab fees, does it simply mean I pay off the tablet quicker with Tab Plus as compared to Tab Basic? In other words, if the tablet is worth $305, it means Tab Plus takes 305/33 = 9.2 months to pay off, and Tab Basic takes 305/10 = 30.5 months?But doesn’t the tablet plan state that you pay up to 24 months only? Why does it exceed to 30+ months for Tab Basic?Lastly, does the tablet plan have a contract or can it be terminated

98043
Allan M
2 years ago
D
drawknifeBeginner
posted in Self Serve
Changing SIM after lost phone; email verification not working

Hey Community! Ive seen similar threads and have experienced the same issue. New phone arrived in the mail with a new SIM card, and in order to activate it I need two-step verification. I can’t receive a text to the number associated with my account (phone lost), and when i select the option for an email notification, it says something like “your email must be active for 48 hours to continue” which is the same message I saw someone else receive, I’ve had a Koodo account with this as the only email address for years… Help!

3513
D
2 years ago
B
BoblawBeginner
asked in Self Serve
money back guarantee

With online shopping for a new phone and tabIt says "free returns" and "30 day money back guarantee" Does anyone know the conditions surrounding this policy?  Thanks in advance! 

931
M
2 years ago
N
NickegrBeginner
asked in Plans & Add-ons
stream+

Does steam+ run off my home network or off the data on my phone plan?

1251
M
2 years ago
R
Roger CampbellBeginner
asked in Other
calls from a V number

Why am I getting so many calls from a number that starts with V?when I look at it it is from random phone numbers I don’t recognize.can,t Koodo or Telus do something to block these??????

2731
Allan M
2 years ago
D
donaldsenBeginner
asked in Other
service availability

On weekends usually experience more difficulty obtaining service than weekdays.Appears to be planed & routine., Friday night to Mon morning. To have better service on weekends is there an extra charge?

593
G
2 years ago
L
LTurner2Beginner
asked in Other
Data Usage out of control!!

I am unsure as to why I am using so much data. This morning at 10 I added on an extra 500 and its gone!! I checked my email for less than 3 minutes and that was it!! I’m confused….

441
Dinh
2 years ago
S
ShivaHajiAdvisor
asked in Billing & Payments
Airtime

Hi there,I have a unlimited Canada-wide plan with Koodo, but this is the second month that I’m being  overcharged for the Airtime service.I’m sick and tired of paying extra fees for different services, without my information or permission,  and am thinking about switching to another service provider. Can you please help me to understand what Airtime is and how I can get rid of this service????

1354
Boa_Guy Koodo
2 years ago
T
TrickyJLCBeginner
asked in Billing & Payments
Ordering phone/ plan online, wondering about the recurring payment situation?

I am planning to order a new phone/ plan for a family member on her own Koodoo account, but I am trying to figure out how the payment structure will work. For instance with her previous plan, she would get a bill in the mail and have to take it to the bank to pay it off. No problem.Now since I am ordering this new setup for her online, and since she doesn't have a credit/ debit card of her own to pay for things online, I have to put in my own credit info in order to pay for the $10 shipping fees basically. Which is no problem either.I am just wondering if when I do that, will I also get charged for the recurring monthly payments her new phone will bring afterwards? As if her account/ profile will save my credit card information as hers and charge everything moving forward to that? Or, will everything remain the same as they were before? 

972
D
2 years ago
B
Belson
asked in Other
My Thinxq changed its lock screen? help

was texting away like normal. texted, put the phone down. a minute or two goes by and i receive a text. i look at it, swipe so i can reply and it says my code is wrong. Its a swipe code with the dots on the screen. Ive tried it over and over and restarted the phone and tried again. currently my phone is off and im a bit frustrated. What happened ? is the system down ? did my phone change on its own ? 

745
D
2 years ago
H
Hairyman4uBeginner
asked in Other
4G vs capped 4G

I'm currently on a 12GB 4G plan that is not capped, I see a newer plan for $60 with 20GB but it says it's now capped at 100Mbps.You think it would be a noticeable difference for a heavyish user?Did a speed test and it was around the 360 down and 60 up mark though that may mostly be bogus, just not sure if I should make the switch if quality of use goes down. 

2763
BobTheElectrician
2 years ago
K
koodo22Beginner
asked in Plans & Add-ons
Change Base Plan for Existing Plan

I am not able to change existing base plan $30 at 4G speed to $40 at 4G speed. How can I just pay the difference amount and use the updated  base plan  $40 at 4G speed with the same plan expiry date?  This feature is available with Rogers, Chatr. I do not want to forfeit existing amount and start a new plan.  2022

1932
BobTheElectrician
2 years ago
W
wyldchyld2Organizer
asked in Plans & Add-ons
A rate plan change is scheduled

While looking at different plans, I instantly get a pop upA rate plan change is scheduled Does this mean my plan is going up in price?

3894
W
2 years ago
C
Celina85Beginner
asked in Plans & Add-ons
can not remove add on roaming

I accidentally added roaming service and tried to remove right away but it won't let me.Those four add ons that I want to remove.International data roaming Pay per International long distance Koodovolte accessInternational voice roaming.I am abroad already. How do I get rid of them on my plan?I am scared to be charged for receiving voice mails and texts.

1332
M
2 years ago
K
Keith JConnector
asked in Billing & Payments
Stop PST taxes

I moved from BC to Alberta. I want to ensure that I no longer get charged for PST. I recently got a new Calgary based phone number.

1073
Allan M
2 years ago
G
GGKGBeginner
asked in Other
Signal

I have a Koodo Wireless Home Phone since 2016 using the ZTE WF721. Now lately the phone line keep getting disconnected while on the phone. We noticed the signal status bar goes to red or sometime 1 bar. We usually get 4 bars in the past. I have to turn the unit off and wait 10 sec to turn it back on and it will goes to 4 bars. I been doing this quite frequently lately. Why is your signal keep dropping?

2083
Allan M
2 years ago
D
Dan720Beginner
asked in Plans & Add-ons
Inaccurate Data locked/Trash customer service

My data just locked at 4.3Gb. My plan is for 8Gb. Why? I just want to send an email to get my issue resolved, but instead i guess we'll air our dirty laundry here. Koodo, your robot is useless. All of your customer support requires internet... I've had multiple issues with your trash data service, and guess what.... I can't get through to customer service if I have no F**king data. I'm not waiting 4hrs for a call back I can't even schedule without internet .I've had no issues for years, so I don't want to leave, but you're working on strike 3.

1105
Dinh
2 years ago
T
The6ixBeginner
asked in Plans & Add-ons
Roaming charges- Voicemail

News to me, but when roaming, accessing voicemail is considered a call. Is this normal? I got tons of spam voicemail and now I’m being charged for it.

1632
Jru Gordon
2 years ago
R
Richard WilsonConnector
asked in Other
Refer a Friend

I’m having trouble referring a friend. I log into my account and click on the box that says Refer a Friend - Start Referring and nothing happens.  I see my referral code but nothing happens when I click on the box

1731
Allan M
2 years ago
K
KyraCBeginner
asked in Self Serve
I don't see my full amount of data

Hello,I very recently got the 15GB data plan, and this is my first time having data. When I checked the usage tab to see if I can start using the data, it says 0/6.5GB. My bill cycle is July 11-August 10, and I switched my plan July 30. Is it not showing the full 15GB because it’s still between the cycles/It will show the full amount by August 11? If so, am I still ok to use the 6.5GB of data?Thanks in advance!

1202
K
2 years ago
L
LkiiaBeginner
asked in Self Serve
When do I get to choose my new number

Hi, I just purchased a new plan with Koodo, but I didn’t get to choose my new number throughout the process, but only the area code. Do I choose the new number after I receive the SIM card, or will I receive a random one? 

2161
Flo Koodo
2 years ago
M
mjlaaBeginner
asked in Billing & Payments
Pay off tab with tab bonus

I currently have a tab bonus balance of $102 that is reducing my bill by $10/month. I also have a tab with $100 remaining. If I pay off my tab, will I still have the tab balance still be applied to my bill?  

811
Allan M
2 years ago

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