Hi, I have cancelled my account with Kodoo and have a prepaid account and I have a balance that I would like to get back. For some reason my balance is going down even when my number has been ported out.
How can I speak to a human being, that’s my biggest challenge.
Thank you,
Lucas
+4
Unfortunately prepaid balances are forfeited once the account has been cancelled.
what do you mean forfeited ? That’s my money.. I call it theft. I did not agree to that.. How can I speak to someone in person?
+4
You agree to the service terms upon activation of the sim card:
And the service terms state: “Prepaid service credits are non-refundable and are not reimbursed if service is cancelled.”
https://www.koodomobile.com/en/service-terms
You can schedule a callback with a rep if you wish at https://koodo.com/chat
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