Managing your Services

I am leaving the country the beginning of November 2022 for six months and need to know what I need to do to make sure that I can still text and call. Do I need to change my plan? What do I need to know?

Due to various reasons and me not living in Canada anymore I am unable to pay my overdue balance or cancel my account. Is there any way I can speak to a human or pay off my balance using a British bank card?I have more than enough to pay it but just cannot find any way to do so and they are also threatening it being passed onto a collection agency which I don't want to happen as I may return to Canada at some point.

hello.Normally my bill cycle 25th to next month 24th.today is 25th.but i still can’t use my phone without data.i bill paid already and then i got a massage last wendesday.it says , “you’ve reached your $200 credit card.” but i don’t understand what it does mean.i want check my the bill of this month and what happend to me.

I am currently in nova Scotia and will be expecting to not have power until at least the 28th. I received no text about being allowed to go over my data usage without charge but I've been hearing that you can do that, will I be charged if I go over? I need to know, I cannot afford to pay to get extra data but require it for work. 

I’d like to have two phones on the same phone number, ideally with one sim in each phone. Is this possible? If so, is there a fee?

Hello KoodoI need to talk to a Koodo representative . how can I talk to a representative? 

Hello,I have a US plan with easy roam and I cannot place any calls while I am in the US.Also, my network keeps disconnecting.  The only way I can use data or text is to disconnect and re-connect.What is going on?

I have one phone number that I have never blocked but when they call it goes right to my VM. In my recent calls, the number shows up blocked but I have never blocked it. How do I fix it?

I upgraded from iphone 8 to 14 … system data went ftom 6gb to a whopping 98gb .. is this normal? I'm out of space and have had the phone 2 days

I have been getting the following error message when I attempt to activate my eSIM.  But the latest I could get call back from koodo customer care rep is on Monday afternoon.  Unfortunately,  I already registered the new sim in self serve so the old sim doesn’t work any  more. I don’t know how the rep would call me? Does any one have any idea? Basically now now am stuck with not having any phone at all.Its so frustrating to see that Koodo has very little information about eSIMs in their website. I am basically stuck right now. Could any one please kindly advise how do I navigate this?  Thank you very much in advance Best RegardsBalaji 

I would like to move to a monthly plan 

Hi all! We are trying to add a US plan to our CND phone, we can’t seem to do it and the “book a callback” is not calling us back. We prepay monthly if that helps. I have tried to just add the $12/day plan but it won’t allow me. We leave Sunday am and have been trying to do this for 4 days now, any ideas will be GREATLY appreciated. Thanks 

I purchased Stream + today, and it is supposed to include Apple TV+. When I go through the activation email to set it up it says service not available in my country or region (Ontario, Canada). Was I sold a service that isn’t even available to me?

I have received in the last couple of days calls from some people saying that they had a missed call from my phone number. But I havent called anyone. Is someone out there some how using my same phone number?

The SIM card info won’t transfer from my iPhone 8 because IOS version difference .. but it seems that the sim card I got with the new phone fits different from the old sim card. I can’t finish the transfer to my new phone.  

Hi all,I am looking to spend the  coming summer in Canada, & coming from the EU my line won’t work to use data, make phone calls & text. Can anyone suggest what  can do & possibly give me a good plan that could be worth it for me?  

Will a Samsung Galaxy A8 work while travelling in the USA ?

Have a pre owned phone that is under warranty but I broke the screen and it is no longer working but the rest of the phone I think is working.  I realize that I might have to pay the tab balance and tab bonus but what I want to know can I send the broken phone back in for a credit.

Hello Folks, I am unable to recieve incoming message while roaming even after activating easy roam. Can someone help me in this? Many ThanksSiddharth

I used to use wifi calling on my Pixel 6. I just bought the iPhone 14 Pro and I’m trying to enable wifi calling but when I do, it just returns a message saying “To allow wifi calling on this account, contact Koodo”.I would love to contact Koodo, but I can’t. I can’t make phone calls due to my hearing, yet I can’t seem to contact Koodo in any way. The only option is to schedule a callback, which I will not be able to answer. This is the least accessible company I’ve seen. 😡Anyone know how to resolve this or get assistance in a digital way (chat, email, text, etc)?

So I’m moving to the US at the end of the month. However I currently have a tab on my phone that has yet to be paid off. I was just wondering about my options. I had thought about just closing my plan and continuing to pay off the tab til it’s all paid off. But I don’t know if my phone would be compatible with a US phone plan. I know some phone are “locked” to the country they were sold in so I was just wondering about that. Also I didn’t know if it’s possible to close ur plan while u have an active tab on a phone. With all that said what would be my best option. Thanks

Hi, I have easyroam international and all the things activated, data is working and text messages are incoming but I get Error 8 when I try to send texts. I've restarted and rebooted my phone and status same, no texts go out. Agree with other customer why is there no documentation on Error 8?! @Koodo please help! 

Does anyone know how to call Koodo or email them. I have scheduled a call back from them and their message goes to voice mail. I thought it was my issue so I tried it again a month later. Same thing. My volume is turned up and everything.  It’s like they don’t want to talk to me.

I want to add a line ( my mothers cell ) to our plan for easier management however she is already a Koodo customer.  If I add a line online  will they still be able to transfer the phone number and then just close my mothers account?  

I am currently traveling outside of Canada for a period of 3 months. I want to place my pay-as-you-go plan on a seasonal hold and remove my SIM to replace it with one connected to a local carrier. My SIM would be returned and the seasonal hold would be removed in December when I am back in the country. Is this possible? Can the seasonal hold or plan be in place while the SIM is out of the phone?