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why do i get charged with Unlimited Canada wide calling

  • 2 September 2022
  • 2 replies
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R

I just switched to a plan with Unlimited Canada wide minutes, but I just saw Usage page, and there are charges for calls. Why do I get charged?

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Best answer by Boa_Guy Koodo 2 September 2022, 13:50

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M
Userlevel 7
Badge +4

I just switched to a plan with Unlimited Canada wide minutes, but I just saw Usage page, and there are charges for calls. Why do I get charged?

It is likely a glitch that occurred when you switched your plan. I have flagged a Koodo rep to help you out.

Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there @r3356 

We have looked into your account, and the charges are normal as you have used up all your minutes before the rate plan change.. You had a 300-Min plan. You also have other charges before that day if you check.. The good news is that you won’t see any of these charges again, since you now have a Canada-wide unlimited plan. 

Hope this helps. :)

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