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How to manage deceased account

  • 1 September 2022
  • 10 replies
  • 269 views

Dear Koodo community,

My partner has recently passed away, and had her own Koodo mobile plan. 

I would like to retain her number and plan for the time being. I am the Executor of her will.

Is it best to reach out directly to the main Koodo number for help with this process?

 

Thanks,

F

 

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10 replies

Sophia
Userlevel 7
Badge +4

I’m very sorry to hear about your loss. Is the account in your name or their own name?

F

The account is in their own name.

Sophia
Userlevel 7
Badge +4

I have flagged a rep to hopefully help you out.

F

Thanks Sophia.

M
Userlevel 7
Badge +4

The account is in their own name.

To add on to what Sophia said, make sure to provide the account PIN or validate three pieces of information that Koodo has on file. It will likely be either her date of birth, driver’s license, last 3 digits of the SIN number, or the last 4 digits of the credit card.

Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there @fluffair  

We are sorry to hear about your loss! 

Just to clarify, you mentioned that you wanted to keep the number?  

Are you also on the same account?

F

Hey @Boa_Guy Koodo ,
 

Thanks for your condolences.

Yes, I want to keep the number.

No, I am not on the same account.

Boa_Guy Koodo
Userlevel 7
Badge +4

@fluffair  So, unfortunately, the only way to keep that number is to keep it active with a rate plan, even if its a minimal plan. In order to do that you would have to complete a transfer of ownership and move the number into your account. If that is the route you would like to take, please let me know and I will provide you further information in Private. 

F

@Boa_Guy Koodo ,

 

Yes, I would like to complete a transfer of ownership please.

Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there, @fluffair !,  We have sent you a private message for more info. 

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