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Question

What is the process and timeline for refund of credit balance in Koodo account

  • September 4, 2022
  • 2 replies
  • 370 views

I was using koodo up to July and I have switched to another operator subsequently. There is a credit in my koodo account and I used to pay my koodo bill manually (Not pre-authorized payment) What is the process to get my credit amount refunded and how long does it take? 

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2 replies

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  • Mobile Master
  • September 4, 2022

Depending on the amount. It's usually shipped by mail 


  • Author
  • Beginner
  • September 4, 2022

Thanks for the reply. I have shifted from the address in Koodo account. I am unable to update my address as well. Just curious how can I get it updated.