Managing your Services

My bill was due on Oct 3rd and I already paid using my debit card on 3rd. It has been 2 days and it has still not updated on my self serve account. 

Can I change off my due date?

Hi,I’m writing this on behalf of my elderly mother.  She tried to transfer her number out, but the  transfer is pending authorization. Supposedly she supposed to reply to a text.  But she has the wireless home phone service which is not capable of text.  I trried to put the sim in a cell phone to retrieve the text, but the sim has a pin-lock on it, and koodo did this not myself or my mom.   I don’t know the pin. And my mother is not tech-savvy she would have never known this.   I tried calling customer service, it only allows for a  scheduled callback but that is days away.  I find this totally ridiculous.  She doesn’t want to lose her number that she has had since the 1980’s..  Can this be solved and hopefully in a timely manner.

I'm in Europe using Easy Roam.  SMS/Data works fine, can't make calls.  International long distance add-on is on the account. Yes, I'm dialling +. I.m on a compatible network (T-mobile NL). Have tried manually selecting the network.I've rebooted the phone many times since arriving.I've reset network settings.VoLTE is ON.I received the welcome text when I arrived.I've gone through the various Koodo troubleshooters, and read many of the community forum posts.I've done a voodoo dance.Can a mod please flag this to Koodo support to help me out? Thanks! 

Hello, I have 2 phone plans under my account and the TABS for both phones are fully paid. Since I am paying $40 3GB UL min Plan SFD for each phone, I wanted to upgrade my phone plan (2 phones) that Koodo is currently offering.  I don’t have any intention at the moment to get a brand new phone for this upgrade as the phones are currently working as it should be.Can I ask Koodo to guide me as to how can I do a plan upgrade. Thanks 

I have a pay as you go that my son uses and I want to transfer to kodoo but for him to take over the account and Telus number

Any chance more streaming services other than Netflix Premium, Apple +, Discovery + going to be added to Stream +?  Perhaps Prime, Disney +, Paramount +?

Good Day!I want to close my Postpaid account, how to do that?

Dear Koodo CommunityI have an issue with the above-mentioned phone number, with Accounts Number: DE669569 and Reference Number: CAfSkukg.Koodo has been showing credit restrictions for not being able to open business accounts. I am requesting an update on that and clearance. If there is anything that may need my attention let me know.Best Regards,Victor Furangi and Tony Furangi

Hii am to link my account Netflix that I already have with stream+ but I get this error : Sorry, we are unable to complete that action now. Please try again later.my Koodo email is not the same has the Netflix account.any help? Thank you!

It is stated that ‘’Long-Distance Talk Booster Add-ons can be used to make calls to 50 international destinations, including the U.S. For a full list of available countries, click here.’’However, when you click on that link, or check other webpages as well, you just cannot find the full list. I really need the full list so that I know if I can call my family members who live in Europe or not.Can someone provide a full list of all 50 international destinations? Thank you.

I accidentally activated my Stream Plus by creating a Netflix account when I already have one. Is there a way to change the stream plus accounts once you've activated them? Thanks!

We are currently visiting in the US.  Before entering the US, we turned off our cellular data and roaming and  we have not texted or called or checked voice messages.  I tried the Koodo Chat assistant and it doesn't understand what I need help with.  I requested a callback, but the response is that they don’t make international calls.  So how do I get this rectified?  We’ll be here in the US for a bit longer.  How can I avoid having this happen again.  Does Koodo just randomly tack on roaming charges for no reason?   

Can I pay someone's credit card bill to complete the pre-authorization task？

I had setup PAP in the mid of Sep, and my bill is due on 26 Sep. However, I recieved an email telling me the PAP is failed. the reason could be that I may filled in wrong Branch number of my account.May I ask that, for now, I re-setup PAP with correct information, but the bill is due, should I wait for the PAP runs or I should pay the bill first?Thankyou.

I need to update the address on my account 

I had my phones suspended till i paid the bill , i paid the bill off so now i would like my services back please.

Hello,I signed up for stream+ in September and I have been charged twice for the service. My stream+ wasn’t working initially but someone from Koodo corrected it. When I look at extra charges there seems to be several stream+ reversals but one of the charges still remains.I would like it corrected.Thank you

If we activate call forwarding without the add on, and a person leaves a long voicemail, do we get charged per minute for the voicemail?

I had set up a payment arrangement for my bill. I just logged into my account and seen my balance, and the notice of having to pay my bill by October 4th or else disconnection. I can't find anything on my account about the arrangement. I received an email after I completed it, explaining the details of the arrangement and there were no other emails stating that my arrangements had been denied. Will the disconnect warning continue to show if arrangement has been made? 

+1 (888) 604-1600 Link came through this number for a deposit & the auto deposit was taken out from my account by the eamil of gigadat1@orderdeposit.com 

Hi - I am in PEI . I have been using fb and twitter for community support services like getting people fed and washed. I have not been watching movies! So I need to be able to get more top ups please. You blocked me at 6.  And can we get extended past oct 3? Over 30% of the province is out of power still and   a good number of us are on Eastlink which is not able to restore their lines until OCT 20. So with no WIFI what do we do?I really appreciate the support so far and hope we can continue this until we are out of the weeds.  thanks!  

Do I need to pay off my remaining tab upront if I cancel

Hey there. So, according to Koodo, as of last month, I had finished paying off my Tab Balance of $32 for an IPhone 11 I had upgraded to in October of 2020. However, I’ve noticed my most recent bill still has that usal tab charge of said $32. Isn’t your Tab Charge supposed to decrease when it hits $0? Just wondeering, and every time I try to use Assist so I can get in touch with a sales rep, it tells me they’re too busy and gives me the run-around. I just want clarity on this issue.  

This is my current plan: $25 Unlimited Text & Picture Messaging, Unlimited Canada-wide Calling and 250 MB of Data with Automatic Top-up This also includes:30 Day Plan Bonus 250 MB data with Automatic top-up Unlimited Canada-wide Calling Unlimited Text and Picture Messaging Voicemail 10† and Call Forwarding† Call Display Call WaitingConference CallingSo I should have 500 MB of data a month correct?Side note I now see there is more data for the same price but am mid cycle so will have to wait to change.When I look at my usage summary it shows the one 250 MB there and I think I remember that is just how they set it up but I never purchase a booster specifically  So based on the info in the pic above I am confused...lolIt says ** since last booster purchased which I don’t think I ever did.and where is the 250 MB from my plan?When I check my actually usage I see this: So where is the 152.607 used come from? Also here is my booster screenshot -- I did pay $10 for talk and the data shows