Managing your Services

Hello,I already have KOODO sim. How can i get koodo number and add line into my current account?Thank you.

How do I order an sim?

I recently changed my plan and got unlimited long distance calling ti few countries, but when i try calling it says international calling not enabled, 

I’ve been trying to port my number since yesterday and it has not been working, and my number is the “new” phone number I have received. I will be upset if I lose my first ever phone number and want to talk to a customer service rep before my number is gone forever, but it is literally impossible to get a hold of a customer service rep. 

I am leaving Canada tonight and I want to hold my plan for 3 months. 

I have an S22 Ultra that was recently purchased and put onto Koodo.  The Software Update Service Provider on the phone is ATT.  How do I change this to Koodo?

Hi I just bought a new IPad Pro and probably need to buy new SIM card as it is not included.If I buy SIM card would it have same phone number as my IPhone  phone number?Same service?I am Deaf. I use it for texting communication.Thanks for support/reply.

I’m travelling to Mexico and added the Perk of Unlimited Internstional SMS/MMS messages to my monthly plan. Does this mean I can send SMS/MMS for free from Mexico to my homeland Canada? Or will I be charged roaming? And when does the plan kick in? Is it immediately? The wording of the Perk is confusing…

I was able to connect with a Rep yesterday to get data added to my plan. He said that it has been added to my 2 lines  but I don’t see any data added to $20 plan. I was told that I will be able to see it in 15 minutes but i don’t see it yet. Please help.

My friend has an Edmonton #.  Right now they are in Dubai.  When they phone me, will my bill show an incoming call from Dubai or from Edmonton. 

Hello Guys,I got a new cell line today, and it's BC number. Now I would like to port my Montreal's cell number to this BC number. Is it possible?when I am doing it online it says:You can only change your number to another number within the same province. If you're moving to another province and want to change your phone number, please go to koodo.com/chat and enter "#AssistSS" to schedule a callback.

What is this $14.99 charge that keeps appearing on my bill every month? I thought I knew what it was, but I now realize I haven’t a clue. It records as an In-App purchase (from Google Play store, I assume) but I haven’t actually purchased anything from Play Store in a long time.Someone enlighten me as to what this extra $14.99 charge is. I was reading the online help, and it says that texts from 5415 can also incur this charge, but I don’t recall receiving or seeing 5415 texts anywhere, I even checked my Text Spam folder (as was suggested) and found nothing suspicious.Please help, I’m honestly confused.Thanks,Neil 

What happens if I remove add-on: Pay-Per-Use Intl Long Distance ?Does that simply stop/block outgoing long distance calls from happening?

So I have a question about the tab bonus. It’s saying that I have an $11.33/month tab bonus reduction, is  that essentially a credit that lowers my monthly bill by $11.33/month? So lets say that I had a $15/month tab charge, after the bonus reduction is that tab charge decreased to $3.67/month? Thank you 

when I login the koodo Self Service portal and try to transfer my phone number, it looks the Self Service does not work. In the Self  Service, when access the mobile service functuon, it  always deplays a blue band as the following picture and no any response. 

Hi, I just submitted an order for a new activation for a plan that is on sale only today. I just ordered a SIM. The email in which I need to create a Koodo account has not arrived yet.I would like to sign up for this plan for another line as well, so should I submit a new request or wait for the email that enables me to create a Koodo account.My worry is that if the email for creating the account does not come in then I may lose out on the plan sale.Please help.

I am trying to transfer my phone number from Freedom to Koodo but when I got a text that instructed me to say “yes” I did not see it. So I had to pick a new number and then click on transfer number in the self serve button and when I entered all my information it says error try again in an hour or refresh. I have refreshed multiple times and it still doesn’t work. Someone help

My latest bill has $54.45 usage charges for three calls to Spain, but those calls were made on WhatsApp so I should not have been charged. How do I get those charges removed?  

2 lines signed up on Sunday at Koodo booth. They were unable to port the numbers that day and instructed me to do it in Self Serve. They have both been “In Progress” since then and trying to schedule a call back gives me options out till Thursday. I understand there’s a spike in porting volume due to BF but this is nuts. Please Help!

Port two cellular numbers from Telus to koodo yesterday, after replying Yes to Telus transfer message, one is working, the other still no Koodo service this morning.

I’ve switched 2 lines to Koodo last week. Turned out second line can’t make calls, send/receive text messages. I’ve made research → checked number’s transfer status and saw that it was canceled. It doesn’t let me to initiate transfer either. Scheduled callback with KOODO and they didn’t call me back. Very poor customer service. If I don’t get help ASAP, I will be going somewhere else. 

When I was buying my new plan from you I received an email that my payment for each month should be 50.85 Cad after taxes and discounts from Kudo. I have received a new email regarding the SIM card with attached pdf file of the agreement and this pdf states my monthly payment is 65 but 50.85. Why it’s like that ? 

Why does Koodo treat their existing customers like garbage compared to new activations?  Why if I go into a store to talk about my account they refuse to help me because I’m an existing customer and will only deal with new customers (was told this straight to my face). Why do I have to find the number to Koodo through reddit and not anywhere on the website. Why do they insist on using this chat bot with a callback system if it doesn’t even work?

Now that many plans don’t have international texting included, is there a way to block or limit the sending of texts that aren’t included in the plan? 

I joined Koodo on Friday and have not been able to port my number online. There also seems to be a loop in the robot chat and it doesn’t let me schedule a calm back. Any advice?