Managing your Services

Prepaid site for activation has been down for over 10 hours. I need to activate my phone. When will the site be back up?

Hello,I have paid off my tab and would like to change plans to a lower data plan. I have used less than 1 GB of data each moth over the last three. However, the option to go to a lower plan is not available to me. I would like to switch to the $37.50 at 2GB plan. Please advise. Thank you for your time,D

I scheduled a call back — received their call and pressed 1 to speak with someone.  I’ve been listening to the phone ringing for the past 15 minutes with no one picking upWhat’s the point of a call back feature if no one answers the phone?

I am trying to update my billing address using Self Serve but it doesn't work and I get a server error when I  check my browser dev console. Really not well done this thing… Error 

In May 2018 I purchased a KOODO pre-paid sim card at Best Buy, Kingston, Ontario.I mentioned I was going to use this for two weeks while in Canada. No pre-authorized payments were set up.  After two weeks I dropped by at Best Buy and asked how to cancel this pre-paid sim.Answer: just don’t pay, that will stop it.    Fast forward 2 ½  years.  November 2021, living in Europe. Received a note from a Collection Agency that I owe KOODO something around $120.00 + $40.00 odd dollars in interest at 28% over this time. Please pay as soon as possible since my credit rating is going to be effected.Help lines or agents are not approachable since I obviously don’t have a North American telephone number. So they cannot return my call, nor can I contact KOODO anywhere to try to sort this out.Any suggestions or help would be welcomeThanks, Peter Overpelt

Hello,I am currently in Thailand, from Canada.  If I purchase a local sim, set up call forwarding on my iPhone to the new number, and then swap out the SIM, will I be able to review texts or calls from home without being charged extra?  Thank you! -Jessica

Is there a way to check how many minutes and data are left by SMS?

Can I upgrade to ad free discovery +? And do I can my subscription with Netflix? How do I link my account?

Received an email about this but have not changed services and can not figure out why I received this email’

I don’t have a credit for the my one time top up fee of $25 applied to my last bill during Hurrican Fiona on my new Koodo Bill.  As promised by Koodo it was supposed to be credited due to Hurrican Fiona waiver on my new bill cycle and it is NOT!!

Hi there, as the title suggests, my wife’s tablet plan is paid off, so can we cancel the associated plan now?  Thanks :)

HiI have an extra charge on my monthly bill of $24, I think I have incorrectly been charged for roaming in the US, however I have not left the country, I was on vacation on Vancouver Island.How do I get this removed ?thanks In advance    

Hello I have a phone and phone number that I would like to transfer for a Kodoo plan. What are my next steps via online purchase and self-serve. Thanks Melissa

Hello. I couldn't pay my cell phone bill for two months from September to October. I'm so sorry. I mistook the date. I thought it would be charged on the 22nd of every month. But compared to what I couldn't pay, the fee was too high. I'm sorry, but is there any way to deduct the fee? Also, I couldn't get a refund of $25 in May fee from Kudo.And I want to contact you by email if possible because I am not good at English.Please help me.

when you add a US roam and talk booster to your base plan how will you know if you are close to your limit Also with Data how will you know when getting close to data being used up 

We moved from BC to Alberta in May 2022 . I changed my billing address for Koodoo to Alberta, But I am still being billed for PST. how do i get them to change this and give me a credit?

Would like to take off the Huawei tablet from my account 

We have two phone lines. Why are same plan updates not offered to both phone lines?

Anyone else unhappy with Koodo’s data plan for traveling in the US?  My wife and I were there for just over 2 weeks - cost was > $300.   This will be the reason I leave Koodo.

Hi Koodo team.I have 2 numbers under 1 account. Exact same plan, exact same signup date, same city obviously. Today I saw 1 of the 2 numbers has a “special offer” of $50 for 25GB offer, but the other number has nothing like that.  Can I get this offer on BOTH of my numbers, please ?  I am currently on a $50 for 12GB plan and was thinking of leaving for Fido or VirginPlus for more gigs. Thanks in advance.

Hello,I am on a pre-paid plan with some data and I purchase data boosters on top of that. I sometimes get text notifications that I've used 50% or 90% of my base plan or booster data (but not every time), but I don't think I've ever received a notification that I've used 100% (at least not the last couple times). This means from my perspective, I will have cell service, but the internet will randomely stop working. Is there any way to check/enable the 100% usage notifications for pre-paid (especially for boosters)?

Whenever I try to access my billing details, it returns the error: 500 internal server error it returns this error on all platforms: MacBook, iPad and iPhone all other functions on the account work. is there a problem with the Koodo site, or is it something else?

I’m travelling in the US for a few months and planning to have my phone on airplane mode for the majority of the trip to avoid daily roaming fees. If I subscribe to visual voicemail will I be able to access my voicemails over wifi? 

Can’t login to my Self help in Pre paid, and can’t retrieve password cos can’t verify email, am stuck? need help, phone number to call to get help, tks