Managing your Services

Hi Koodo Team, I referred my friend and for some reason it shows Unsuccessful Need some help Thank you 

I started the number transfer process over a half hour ago but haven’t received the text from my current provider to reply yes to. I still have my original provider’s SIM card in the phone. How long should it take to receive? 

Hi members,I want to add my wife to my postpaid account. If I do that and view the PDF bill the next month, would her name appear next to her phone number?Under the section Mobile Services, my bill (with just me right now) shows charges for myLastName xxx xxx xxxx (phone number), if I add her will her name be displayed next to her number in this section?Thank you

My order for koodo service and a pixel phone was placed yesterday. Today I received my login details and the number “ 289-423-3828 “ this is not the number I want. I want my old number. My old number is still active with Rogers.When I activate the Koodo sim,*Will my old number port over to KOODO and replace 289-423-3828 ?*Will my service with Rogers terminate automatically at that point?Thankyou. Only been with Koodo 24 hours and I already vehemently despise this company who is too lazy to offer free phone support and the automated assistant is broken and was programmed by a 7th grader. I deeply regret switching to Koodo.Please help.

i wanted to add a new line to my account for my daughter? when asked to add a plan will that add a second plan to my account or will it just be under 1 plan. me and my wife share 1 plan already

I would like a secondary phone to use and want a new number and use my old phone with koodo. I can’t seem to just be able to activate it on self serve 

HiI would like to know which network provided should I be connecting when I am in Malaysia. I intend to use pay per use roaming as I only requires roaming to receive text message for banking purposes only.Appreciate if anyone could provide the answer.Thank you in advanceBalan

I have Koodo prepaid.  I added on US Roaming Text and Talk as I will be in the US for a while.  In less than two weeks, I  (according to my statement) have racked up 152 texts and used 112 minutes.   This is totally untrue.     I also have umpteen texts/contacts somehow to 7723   origin Prod 1 - whatever that is.    Also, friends who have US phones have indicated that when they try to call, they get a message: the number you have called has call restrictions.  I scheduled a callback with Koodo help today and the callback was blocked as SPAM.   So frustrated!

Hi. Any advice on whether I can move from a monthly plan to a Pay-as-you-go? The only issue is this is not possible via self service. I'm tempted to end my koodo plan entirely but would prefer to stay as there has been no issue aside from the cost.

Bonjour, j'aimerais changer de forfaits mais j'ai pas accès au forfait en dessous de celui que j'ai actuellement et je ne trouve pas de contact pour discuter avec un assistant. Comment je peux procéder pour avoir accès à ces forfaits? Merci

I am getting different opinions. I am wondering if the galaxy a53 5g or s21fe have wireless charging.  Anyone know for sure?

I just added 1000min International LD Add-on (AUS UK, GER, CHN, HK, IND, S. KOR) to my account (Nov 16).When does this take effect? Can I call HK immediately and this will be covered by the 1000 mins?I called HK before I added the add-on. Does that get calculated into the 1000 mins?

I got charge $109, and don’t know what this charge is for. I called Koodo, but Koodo asked me contact the third-party. I contacted the third party, the third-party asked me to contact other company. I contact the other company, they asked me my account information with them. I have never purchased or had never registered account with them. They said nothing they could do to help. The worst thing is I haven’t found any record for the scam, and don’t know if they will rob me once or recur each month.Koodo is middle dealer to help scammers. I won’t pay the bill. If I need to go to the court, I will. This is a fraud. 

My emails and invoices sent to me by Koodo are now coming to me in French because I happen to live in Gatineau, but I am an English-speaking person. I cannot find any way within Self-Serve or Koodo Assist to tell me how to change my language preference to English. Does anyone know where and how I can do this, or do I need to schedule a call with an agent to get this sorted out?

Hi there, I added stream plus to my account on the last billing cycle and was charged partial charges as well as the full $25… should it not have just been partial charges for the month?TIA

I am using data at home as a hotspot for my laptop and I am not able to work on my website which I work on using Squarespace. I have even tried on my phone and I can't get to the pages I need to get to to work on my website. I have not had any other issues with any other website except squarespace. What can I do?

According to my tab balance my last payment on Oct 21 brought my tab balance to $0, but I was still charged the tab on the bill sent to me today. I have made 24 payments on a 2 year tab. Please advise how I can have my bill amended. 

koodo is still showing open on my credit report. Affecting my credit

Can anybody tell me how to pay if I do not have a Canadian bank acount, Canadian card or Canadian chequingsacount?

I keep getting charged for Easy Roam for calls I haven’t made. I have cell data off and am connected to the internet.  I haven’t used my Canadian cell to make any phone calls, yet I have two Easy Roam charges.  They tell me they are valid charges, but can’t tell me what number was supposedly called. Has anyone else had this happen? What are my options?

A couple of weeks ago we found out someone managed to use my Koodo phone number to run up bills in countries all over the world- over $295 worth of calls. I contacted Koodo and the first rep told me it was not possible and he has never seen this happen- the calls must have come from my phone- to Ethiopia and Morocco and the Caribbean and god knows where.  Finally I got it through his thick skull that this is really happening and spoke to a supervisor who said she has seen this many times before and would remove the charge.A week later the charge is still on my account- so I call again and after more time wasting I’m told the charge will be removed by Tuesay (today). Surprise, the charge is still here.Is this a real phone company?  It seems like I get transferred from one call center to another- and there is no one really ‘in charge’. In two days, my credit card will be charged.  What do I do? 

Does anyone know how I would change my shipping address, as an existing Koodo customer?I am trying to purchase a new phone and plan today. I have selected the phone and the plan and added both to my cart. When I try to check out, I am shown an old address, asking to confirm this address as my current shipping address. I click on “Update Address” and I am brought to my profile, where there is no option to input or update a shipping address.  From my profile, I am only able to input or update a billing address. I have updated the billing address, but I am still being asked to ship it to the old shipping address on file.  I do not have the ability to input a shipping address anywhere.Any help would be greatly appreciated!

Trying to activate a second line for my wife. Entering data to transfer her number from BellMTS , but it keeps saying my account number is invalid. The firm asks for account number OR IMEI number, but still it hangs up wanting a correct account number. I told Koodo when I ordered the second line it was for another person (who is not on MTS bill anywhere). Am I missing something?

I am in another country and want to cancel my account. Koodo won’t do a callback to another number that is international. I do not use social media, so I cannot cancel that way, either. How can I cancel my account and stopped being charged by koodo? This is criminal activity koodo.

I don’t have another phone to use and I just replaced my SIM card and have been locked out asking for Puk code someone please private mmessage me