billing issue

Hi there @waterdiet87 !  

If you're surprised by the amount on your first monthly bill, the following might help explain the different charges you see...

Billing begins as soon as your service is activated, but your regular monthly bill cycle typically begins a few days later. This means your first bill will include partial monthly charges from the date of activation until the start of your bill cycle, plus charges for your first full month of service.  

Here is a helpful article as well: https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line?search_api_views_article_search_fulltext=first%20bil

Hope this helped,

I regret this company soooo much! Tired of paying extremely expensive bills after having used occasionally one or another extra service. If I receive next month a bill over $200 I’m terminating this expensive service immediately. Cell phone lines for 3 people should never be more expensive than $200.