Managing your Services

Per title, does anyone know what will happen if I (primary owner) switch to a different carrier while I currently have a family member added as a second line under my account? The second line (family member) prefers to stay with Koodo. I couldn't find information on this, your help is appreciated. 

this has been so frustrating. i understand its black friday weekend but more the reason you should have someone available if people want to take advantage of the promotions. is there any other way to talk to someone? koodo assist will not allow you to schedule a call back.

I just transferred my operator to Koodoo today through the Google Pixel 6a offer at Best Buy. Unfortunately I have not received any email to activate my account and I am unable to register as it does not send the email to my email Id. I have tried through the assist option a thousand times but it's of no use. Neither am I receiving a call back.Please help to fix this, otherwise I am not able to access my account/self serve. I also want to know how soon can I transfer this to an eSim.

I help manage my dad's account for him since he is not very tech savvy and has a hard time with this sort of stuff.Is there a way to add me as an authorized person on his account so I can make inquiries/changes without having to conference call him in every time to give the verbal OK?  (When dealing with phone support)

Can I change back to my previous number 

The person claiming to be a koodo agent offered to bump up my data from 4Gb to 15Gb for the same amount paid.  They knew a lot about my account. Then asked for personal information to verify my account that it was me. I did not do that as Koodo already has this.Is it normal for Koodo to ask for account numbers and birthdays to verify accounts?

We have a $15/month pre-paid plan for my son. No data, but we purchase a data booster.  Last week, we noticed text messages to 474663 and it looks like it ate up almost 100MB of data. That was on a day he didn’t even use the phone. No messages were sent, no Facetimes were made. They appeared again this morning while his phone was on the counter charging.  Does anyone know what this might be? Any way to get that data back that he didn’t use? 

I was looking into purchasing the Samsung S21 Fe and it says at the 128GB version it has the 6GB and 8GB version, how can I tell which one I will get?

I have no tab and don’t want a bunch of data I won’t use. I want a starter plan but don’t see a way to get one. Can I cancel my account and return to Koodo to get a starter plan? Is there an easier way? I’ve been trying to get ahold of a human for support but have had no help. Terrible customer service. 

I had a $65 plan but self serve let me switch to a $55 plan. My understanding was $60 was the minimum for tab mid/plus. If I already have a tab obviously that is still there. But am I now limited in the future to only tab basic options?  Our other line got a tab on a $55 plan last week too which is below the $60 stated.  So I guess I’m also asking what dictates the tab you can get in the plan you currently have and where can you see that as self serve doesn’t specify the tab allowed with the plan when you switch plans. 

Recieved a call later at night from +18664488030 saying they were Koodo and that they had a promotion for me and wanted to ask some questions. I said no thanks as I wasn't sure if it was a scam or not and hung up. Was this Koodo all along?

How does Stream + access internet? Does it run off my phone? How does it work if I want to watch it on my TV ? Is it connecting through my Apple box? Or do I need a separate internet provider to use the service? 

Koodo just came out with the Google pixel 6a as a free phone while I still pay 10 dollars a month for the next 2 years . I would much rather have a free phone but I've had the phone now for 2 months. Is there any way I can still get this deal?Also, why is the new Google Pixel 7 9 dollars a month too? I should've just waited to get a new phone 🥺

How does the new Rollover Data perk for postpaid plans work? Would it roll over multiple months? If I have a 10 GB plan and use only 1 GB every month, would my data accumulate every month.  Like month 2-19 GB, month 3-28 GB, month 3-37 GB etcThanksHans

Hi, I have koodo mobile network. I paid 44.80 twice in the month of august through my debit and credit card. Student banking plan is my debit card and scene visa is my credit card. Please refund the money for back 

I can't listen to my voice mail, they ask me to enter a password, I never knew it.

I’m out of the country, won’t be back until Monday but I want the Black Friday promotion. What can I do. I’m using a different SIM card here.

So I have had a really hard time getting a straight answer from koodo registering upgrading my current plan which is $55 20gb of data at 4g LTE speeds. I went to the mall and I have an offer on my account for $55 for 30gb of data but it says only 4g speeds doesn’t say LTE the rep at the mall told me it’s the exact same thing. Later that night I go to change it on my self serve and it says on the new plan capped at 100mbps so I called into koodo and told them what I was seeing and he also said no there’s no difference in your plan and the new plan aside from 10gb more and when I told him the message about the speed he put me on hold came back and then said yes you’ll get less speed so pick if data or speed is more important to me. He put in a request to have a manager call me back which I got a call today from the manager and the manager also has told me there’s no difference in the two plans and that my current plan which is 4g lte is capped at 100mbps as well but I did a speed test wh

When I press 1 and it goes to voicemail it hangs up right away and doesn’t allow me to access it.  I do have an new Pixel 7 phone but using my old SIM card and I did change my plan 2 days ago.  Not sure if my voicemail needs to be reset or something or if others are experiencing this.

I’m currently in the process of transferring my number from Bell over to Koodo (I haven’t received my SIM card yet).My question/concern is that with the emails that i’ve received from Koodo, it shows that they provided me a number and it’s not my current active number.  Will this correct itself when I go through the process of transferring my number?  Did i do something wrong?

I don't have an account with Kodoo and I never had an active account. However a dispute was settled with a collection agency a couple of years ago and that was the end of that story.Last week I decided to check on my credit file and I was surprised to see Koodoo still reporting "missed payments" to TransUnion.Nearly 90 missed payments have been recorded, severely affecting my credit score.Koodoo doesn't seem to have a customer service phone number and the automated chat is useless. Can someone please help in erasing this missed payments record from my credit file ? Thank You

Why was I charged a tab charge of $10 on my latest bill? My tab charge overview says the tab was paid off on my previous bill Oct 13th

Today I auto top up my base plan. And they charged me two times. What should I do?  

Hi:  I am a Koodo customer with an iPhone6.Koodo contacted me that I need to upgrade it if traveling internationally.I want an iPhone SE, but there is an 8-week wait for one through Koodo, too late for my trip..However, I could get an SE immediately through Apple.Can I do so & transfer my SIM card and info myself?Can I keep my current Koodo plan?Thanks, Jane

Hello Kodoo Community!  I am looking at my current plan versus 3 other plans offered.  What would I be giving up or gain with a change.    Your input is greatly appreciated.