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extra charges - roaming charge ?

  • October 31, 2022
  • 4 replies
  • 153 views
E

Hi

I have an extra charge on my monthly bill of $24, I think I have incorrectly been charged for roaming in the US, however I have not left the country, I was on vacation on Vancouver Island.

How do I get this removed ?

thanks In advance  

  

Best answer by Boa_Guy Koodo

@extra charges on bill ! We have taken a look into your account, you weren't charged for Roaming, you were charged for a long-distance call to Houston TX. Please download your PDF Bill for more details. 

Hope this helps.

This topic has been closed for replies.

4 replies

Dinh
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  • Dinh
  • Mobile Master
  • October 31, 2022

This could be an issue with accidental roaming when US cellular tower signal was stronger than Koodo. To avoid this in the future, please disable automatic network selection in your phone, switch to manual and select Koodo.

I will flag a rep here to look into the detail also.

A Koodo customer, opinions are my own.
E

Thank you for the reply 

Boa_Guy Koodo
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  • Boa_Guy Koodo
  • Koodo Alumni
  • Answer
  • October 31, 2022

@extra charges on bill ! We have taken a look into your account, you weren't charged for Roaming, you were charged for a long-distance call to Houston TX. Please download your PDF Bill for more details. 

Hope this helps.

Dinh
E

Thank you . Yes it does . 

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