Managing your Services

I’ve switched to Koodo in summer of 2020 for the promotion they have with the LG velvet, and have been paying a consistent $56 every month w/ taxesI want to lower my phone plan to something cheaper but they don’t seem to have anything under $50.The help and FAQ pages don’t seem to help either as they don’t have anything to allow me to switch to a cheaper option.

1 app, Stingray music not to name it, is not working anymore while I'm on data only. It works fine on wifi. I searched the internet, reinstalled the app, reset network settings, checked permissions etc. Tried pretty much everything I could find on google.Funny enough, when i reached my max data usage last month i was using the app and it hasn't worked since (koodo had auto disabled my data until the end of the month) Dont think that's possible but wondering if Koodo somehow could have blocked the app from using my data. Just can't find a way to get the app to work on data anymore.Any idea?Many thanks

Is there a charge to go back to my previous phone as I like it so much better.  I do not get all of my messages all the time even though notifications are on.I do plan to keep my phone as a back up.  My tab is paid off at end of December.

Hi,I’m looking to cancel my application for employee discount so it doesn’t remove the bill credits I currently have on my account. Is there someone I can contact directly to ensure the application doesn’t get processed?Thank You

I’m definitely overthinking this - shiftworker brain. Help me out.I’m trying to add a Samsung tablet and tablet plan to my account in self serve but when I get to the check out it asks if I want a new phone number or to transfer my existing number - I still want my phone to be my phone with the same number, and the tablet is for me but is not going to be my “phone” - unsure what to select? Want to make sure I’m not somehow accidentally cutting off my cell service. 

Hi, we are new to Koodo and Ordered 2 Phones plus sims . The first one arrived and we activated it with the e-mail setup/ self serve no problem. Now the second phone arrived and we did not get an second e-mail or an option in the account to activate. Can anyone help? ThanksEdit:  2nd phone (sim) is not showing in the account.

I over paid my balance and switched phone companies. I have a remaining balance which I would like to get back. Now the computer is too stupid to understand the request. So how do I speak with an actual human? Or how do I request my money back? 

I am on a 45 dollar plan and my tab has been paid off. I would like to get a new phone but keep my old plan.  Can I do this and still do a tab? From the web info, it seems that I would have to move up to a more expensive plan. I certainly don’t want to do that.

I have applied for Koodo network and I was told by dealer that I will get employee discount while being an employee of Loblaw. I sent an email as well to Koodo for applying discount but it's not applied on first or even 2nd bill as well. I want my arrears to be credited in both the bills. Pls resolve.

I had two lines with Koodo & paid my bill before transferring to the other provider. It appears that I had overpayment & was thinking that they will automatically refund it to my credit card (which is still on my account). It's more than a month already but they still haven't refunded my overpayment yet. Can't even request for a callback anymore. Any advise how to get my overpayment?

Good morning Koodo.  I just want to print all receipts. How do I go find receipts?Anybody help me, I expect you to email me the transaction details, but there was no such thing. The phone bill comes by text every month.And then, I paid my phone bill immediately.  

I am 3 days into my cycle, and It says I’ve used over half of my Data!??!, on Dec 9 apparently used 4000MB when never do anything that big and downloaded nothing.

We have recently started being charged for US texting from Canada? Why?

I upgraded the BF Promo plan 50GB for $45 and received my new Tab+ phone on Thursday. I have set up the phone this afternoon with the new SIM card and transferred all data and apps from the old cell to the new one. However, I am unable to make or receive calls. A message always comes out stating “Not registered on network”.

I changed my mobile phone number in self-service. Will my plan change?Because I found that the bill was a little more expensive.Thank you for your answer.

Hello, I am a Koodo newbie in the process of changing over three cell phones from Bell.I created three orders on Nov 22 using a single email address. All three orders have been shipped and I have now received the three SIM cards.I have received an Activation Confirmation email with my account and new Koodo phone number. I used this to set up my Self-Serve registration. This worked, but I can only see one of the three accounts.I have requested Koodo (through speaking to a Rep) to link my three accounts under the same sign-on, and I think this was done, however when signing in I only see the particulars for the original account.I have the order numbers and the account numbers for all three accounts, but I can only log in using the email and password for the single account (the same email address was used for all three).The problem is:Which of the three SIM cards belong to which account (there is nothing in the mail package to tell me). Does it matter? I would think so. If I follow the se

I have a Samsung Galaxy A20 and it has no qr code reader, is there away I can download one to my homepage of my phone 

Hi community,Every month I get my Koodo bill notification by email and my text message on both of my lines. For the past two billing cycles, November, and this month, I haven’t got any notifications for either. The only difference with these months is that I changed my plan twice (Oct 31 and again in late-November). Luckily, I have a calendar notification set up every month at the same time to remind me to log into the Koodo self serve portal, so I didn’t miss any bills. Even more weird, my email address was suddenly unchecked in the alerts screen. So that explains why I wasn’t getting those by email. But for text messaging? Those were checked. So I have no idea why I wasn’t getting notifications by text message.Is there someone who can check whether my text bill alerts are set up properly?

I had tried to transfer my number from Fido to koodo, it said wrong account number which I provided, but I’m 100% sure it is correct.  What should I do 

Hi there,I am currently on a $45/month plan which includes 4GB per month and a bonus 3 GB per month from a $0 add on. I logged into self serve and noticed I am being offered limited time plan offers of $40/month for a plan with 6GB and a plan of $45/month for unlimited minutes and 20GB per month. Both plans do not seem to require a tab and both expire in 6 days. What I am wondering (and what isnt specified anywhere) is if both of these new plan offers include unlimited Canada wide sms messaging, since both only mention unlimited INTERNATIONAL SMS messaging. If the new plans include unlimited  messaging I will likely jump at them. Thanks in advance for any insights on this!

Several years ago I may have Opted-out of receiving promotions (via text or email) and I would like to Opt back in but can’t find anything on the self-serve page.Is there an easy way to do this, or do I have to call customer service?

Hi! do me a favor :)I talked with a rep over the phone Wednesday November 30 and asked him to cancel my phone starting Friday, December 2nd. I think he did so because I got the mail  saying  “You recently scheduled to cancel your wireless service …...”. However, I got text messages on Friday when my phone was supposed to be canceled. Is it right? Just out of concern, I took out u-sim after that. I’d like to double check if the line was completely canceled. Any ways to check on my own? And, the rep said I would view the reduced amount due on the bill after December 3rd, which charges only the 6-day-usage (from November 26 to December 1st). It is not yet revised.  How long should I wait for the revision? Thanks for your help in advance.

Keep getting called, I answer and they hang up Is this a scam call pretending to be Koodo?

Hello I have a plus symbol in my email for my koodo prepaid account and with the new portal I can no longer login. Any way to get a hold of someone one to change my email?

So I just got a Koodo phone and sim, account is all set up but every time I try to go to the number trasnfer thing on the Koodo site, it tells me that the account number for my Telus number is invaid which makes no sense as its the current phone I’m using and I thought Telus and Koodo were under the same company.Also cant seem to actually talk to a rep to get this issue sorted out, the chat bot refuses to get me a callbackAny suggestions?