Managing your Services

Hi everyone,I’m planning to activate the 360-Day Prepaid plan and need a clear answer before I proceed.My main question is:🔹 Will I receive incoming SMS messages while physically located in the United States on the 360-Day Prepaid plan?Additional details, just for clarity:– I am asking only about incoming SMS (not calls and not outgoing texts).– Mobile data and data roaming will be turned OFF.– No Easy Roam or add-ons will be enabled unless required.I’ve seen mixed information online, so I’m hoping for a definitive confirmation from someone who knows this plan well or has real experience with it.Thank you!

Hi: I need to change to change the Disney+ account that my Stream+ subscription is linked to. How can I go about doing this?

Not sure if there is a section for Internet Help. With my old provider and old router I was able to either setup port forwarding or setup a DMZ.  With the modem I received from Koodo I was able to setup the DMZ but it will not work when I try to connect from an outside network.  Are you guys blocking ports?  I run a home server that my company connects to for backups.

Hello,I have an iphone11, which is not compatible with 5G. All the new plans that Koodo offer say that they are “at 5G speed”. Does that mean that my phone will not be able to use them? Or will my phone simply connect to 4G and the plan will work?

Hi so recently I finally decided to claim my free perk, and this might be silly to ask but I got the $0 Unlimited International SMS and MMS perk, does that mean that when I'm in Canada I can text people from like the us and anywhere in the world whenever I want and not be charged? And that I can get messages from them and it be free? 

are there current plans i can get WITHOUT setting up pre-authorized* payments? I want a new phone and therefore need a new plan but all of the ones available to choose from say that they are only with pre authorized payments which I refuse to do.So how do I get a plan?

Anyone know how to remove the ability to make long distance calls?  Someone random caller, called me from US; I don’t even have a recollection of calling them back, but now I have a charge of $0.80.  I want to remove the ability to make calls outside of Canada. How can I do that? I tried removing the add-on myself, but I am unable to. If it helps, I use an iPhone 14 Pro, on iOS 26.0.1. Your help will be greatly appreciated. 

Does incoming texts count against the 400 texts in the $100/360day prepaid plan?

I will have the 14 Day European Easy Roam Travel Pass when travelling next month. I will be in Ceuta, Spain for 1 day. Ceuta is a Spanish town on the north coast of Africa in  Morocco.  Will the Pass work there?I believe that some of the cell providers there are Spanish companies  (Vodavone, Orange, Movistar).Is there any way of confirming the coverage? Tx

I'm currently subscribed to Amazon Prime via Koodo. I'd like to upgrade to Music Unlimited. Will the upgrade get charged to my Koodo account or to my credit card directly?

I currently have two plans on one account. Both plans offer a $10 discount if auto-pay is set up.Now, since I have both of these plans on one account, does that mean a $20 discount total? Or is it only a total of a $10 discount?

I want to buy EasyRoam Travel Pass for Belize but I do not see it listed.  Has it been missed or is it under a different name.

Hi,I  transferred $xxx to Koodo Mobile Account Number: xxxxxxxx This was done by mistake,Instead, I wanted to transfer this amount to my Acanac Account Number: xxxxxxx  Please help me  how I can get this money back Best,

I changed my number and receiving calls for Mohammad the person I do not know. what kind of service it is. I notified koodo and blocked the numbers for previous owner of this number but still receiving the calls for him (Mohammed)  idk what to do. 

As a monthly user, for the past 3 years I have upgraded my phones and Koodo also shipped me brand new SIM cards. Currently, I have about 2 unused untouched SIM cards with me. my question is Can I give one SIM card to my brother to register prepaid plan? 

I run a small business and the number of clients that have my personal phone number is getting out of control. I would like to get a new phone number for my personal line and use my existing phone number for a prepaid plan. Is this possible?Hopefully this makes sense:I am currently on a monthly, postpaid plan with Koodo - let’s call this phone number A. I would like to get a second, prepaid plan using Phone Number A. I would like to keep my existing monthly plan using a NEW phone number.If I sign up for a prepaid plan, is it possible to swap numbers between the two lines?

What are the amounts available for top up vouchers? I only knew about the $10 vouchers. Thanks in advance to all who pitched in an answer.  To further provide some context.  My upcoming billing date is Nov 8 but I want to switch from monthly prepaid to a 360-day prepaid plan ($149+tax).    Perhaps adding ($50 x3) + ($10 x2) = $170 to my account in due time. 

Hello, during my recent trip I used a 30 day Europe pass and assumed that this covered me for the EU countries listed. I made a call between EU countries and was charged long distance rates. It does not say anywhere in the Travel Pass or Roam like Home pages that intra-Europe calls are not included, and the text I received when I entered the country implied that calls to other countries were included. Could you please review the charges or point me to the FAQ that would have stated this? This is one of the pages I reviewed: https://www.koodomobile.com/en/help/easy-roam And the text I received said "REMINDER. To make calls to Austria (Country Code = 43) and other countries, dial "+" followed by "Country Code" and the number (e.g., +43-XXXXX-XXXXX)."  Since I purchased the EU plan, I assumed this meant I could call another included country. Thanks for your time!

Let me first preface this post by saying my issue has been resolved by some amazing staff at Koodo, so this post is more about making others aware, but I would appreciate if experts or actual Koodo employees were able to weigh in on it. TL;DR: Fraudsters gonna fraud. I received a call (several, in fact) from a person claiming to be with the "Koodo Loyalty Department", offering me a 30% discount on my current rate, and then a free upgrade to my handset.  I was told I could remain with my existing plan - which is very good, in my opinion - but when I was selecting the phone, I was directed to one of two specific models.  The one I'd selected also indicated I'd have to change my plan, which while I wasn't necessarily happy about, the new plan was also pretty decent.  It did show my monthly payment suddenly jump from the alleged discounted rate to nearly double my current monthly rate.  I was also instructed to not tell the order verification staff about the conversation I'd had with the "

I'm trying to find out what countries are included in this add on but there is no list anywhere on the Koodo site including my self serve and add ons page.  It simply lists1000 Intl LD min Bonus V2 for $0.00

The eSim provider I’m considering (Ubigi) suggested to verify if my SIM was carrier locked and Chat GPT suggested the following steps to verify: with a Pixel 7:  Open Settings → Network & Internet → SIMs. Tap your SIM (e.g. “Koodo”). Look for any option or message about “Network unlocked” or “Carrier locked.” If it says Unlocked, you’re good to go. If there’s no mention, continue below.  However, when I click on the Koodo SIM, I don’t see any “network unlocked” or “carrier locked”I can confirm that with the steps Ubigi gave me that my phone supports eSims. Thanks! 

I have had Disney activated for months, was working fine. Now today when I log in to Disney Plus it asks me to complete my subscription. I check my stream plus on Koodo self serve, it's paid everything is good. I go to the activation page, says it's been activated and only has the launch option for Disney Plus which, again, takes me to the complete subscription page. This happens on browser or app on any device so reinstalling won't work. It appears Disney Plus doesn't consider my account as having a subscription and I can't activate again because the option is gone. 

For starters I have never purchased outbound call display name. People inform me that the name “growth marketing” shows up when I call them. I need this to stop as I use my phone for work.  thanks in advance

I have had a Stream + Basic subscription for over a year and just realized I have also been billed by Amazon. So now my Amazon account says I am paid up until 2029 but since I am still paying monthly for the Koodo streaming service I will never be able to catch up. I want to get a refund from Amazon or at least a credit to be used for other purchases but I can’t find anywhere to contact them about this. In the My Account section it just says that since I am being billed by a third party I have to contact the third party with questions about my account!?

I am traveling abroad and looking at adding an esim to my phone for data.  I went into my settings and connections and there is no “esim card manager” option to add an esim.  I think Koodo has to do something on their end to enable this.  Can you help me Koodo? Thank you. Paul