Managing your Services

I am trying to add a 14 day Europe travel pass for a visit to the UK using the self-serve option.  After I press “confirm changes”  to add the pass, I receive a text saying that I’d purchased extra data, etc.  I tried to add it again today but I still see no mention of an activated pass on my account and still get the text mentioning I purchased added data.  I tried the AI agent for help but it was of no use.

(I tried to add this to my previous conversation but it’s closed for replies. )While using the 14-day Europe Travel Pass if I see a message that “Easy Roam 18/day, and Travel Passes not available in the area."  should I ignore it and assume all is well if I am connected to a mobile network and I will not incur any additional roaming fees?

on 6 June I had an activation for a 30 day European travel pass with a charge of $60. Since then I have been in Germany as well as Austria and I’m now in Hungary.  This morning at 01:00 I see a second charge for $60 on my account. tried getting in touch through the chat feature, but it does not seem to be working.   

I want to pay for the plan and the phone won't let me

Greetings,I noticed that lots of people had problems with their Europe Travel Passes. Could somebody please explain to me in detail, what I have to buy, what to activate and how. I'll arrive on July 9 and need to be able to call within Switzerland and to Canada, also to send messages, SMS and MMS, to Canada and USA until August 5. I have 60 GB of Shock-Free data at 4G speed and Unlimited International SMS and MMS on my account.Can my children, who live in the US call and text me as if I were in Canada or will they be charged international roaming, because my phone is in  Switzerland?At times I'll be close to the German and French border, how do I prevent my phone from connecting to a tower outside of Switzerland. I guess I cannot choose Koodo. Any idea what the Swiss carrier's name is?Thanks in advance. 

Hi AllI was in a few prepaid self serve accounts today and noticed the below banner up on the main screen indicating bonus data for $25+ plans.  I tried to redeem the indicated code but it said invalid code.  It doesn’t look like a code but a placeholder for where a actual code would go.  Wondering if the website isn’t showing this properly of if it’s a mistake?  Anyone shed some light or perhaps pass this along so those internally can fix? TIA  

I’m a PM customer with 35$/100Gb CA-US-MX.I’m being offer to switch to Koodo to 40$/150Gb CA-US-MX. with offer code ANYTIME-KOODO-WEBMIGRATIONS Which type of TAB this plan will be giving me if I switch?

How do I get these fraudulent charges removed?

I have twice tried to add the two week roaming add on to my plan. When I do I get a message saying I have paid for more data. Once in the US I am being told I will be charged the daily rate if I use my phone.I really want the two week add on - is it possible to receive this? And remove the daily charge?

Hi. I have recently switched to Koodo and have ordered 3 monthly plans for me and a couple of relatives. I used the exact same email and shipping details for each order but on the receipts, they each show a different account number.  On my actual self-serve account (I made this only after making the orders) it only shows one plan. How do I put all of the plans under this one account number and if possible, how do I cancel my order before the sims ship?? Please help, thanks!

I have a yearly prepaid plan.i am going to USA.What add-ons do I need to do the following:Talk in the USA  Text in the USA  Talk back to Canada Text back to Canada

I just created my Koodo Monthly porting over my number from Public Mobile and I am unable to add the free perk. I would like the rollover data.

I added a 14 day travel pass for a visit to the UK via the self-serve option.  I received an email saying that I’d purchased extra data, etc.  I am now in the UK and have received an email saying that I am using easy roam and will be charged $18/day. I’ve checked my account and I see no mention of the travel pass, nor any charge of $50 for the pass.I tried to add it again today but I still see no mention of it on my account.  I tried the agent/AI help but it was no use at all.Why is this so confusing?Please help.

I added a 14-day Europe Travel Pass to my account and now, upon arriving in Spain, I do not see it being activated. I did receive a message stating “You have purchased more data to be used until the end of your bill cycle, which ends at 11:59 pm 2026-07-10 - 04:00. Your data is no longer paused.”  But there’s no mention of my purchase of the 14-day Europe Travel Pass @ $50.I checked my account online and did not see where I was billed the $50 so I subscribed A SECOND TIME.  I have again received the same “You have purchased more data ….” message and again my online billing shows no record of paying for the  14-day Europe Travel Pass. I’ve arrived in Spain and need the Travel Pass while I’m here and do not want to have to pay $18 /day for the next 10 days!How/where will I be billed for the Travel Pass?Should it not be listed in my online billing as soon as it’s purchased?Why is it not listed on my Add-On’s ??HELP!  …. I’m totally confused and it’s a stressful way to begin a vacation.Tha

I have recently added a second line to my account, which should come with a free perk. While it prompts me to choose one, I consistently get an error message when trying to add it (have tried for several weeks). Trying to add rollover data. 

Hi I’m new customer and trying to change my perk but keep giving me an error to connect with a rep.I need to change my perk

Every time I try to purchase a travel pass it sends a messages saying “Koodo: Nice. You have purchased more data to be used until the end of your bill cycle, which ends at 11:59pm on (insert date). Your data is no longer paused!”, but I can’t see any evidence of it getting actually added to my account. I tried to purchase it both before landing and after. I’ve also removed the international roaming and US roaming add-ons, but that hasn’t helped either. I’m currently in Europe, and would appreciate help as soon as possible. Thanks

Hello,  I moved country and thought I paused my account (was just keeping while I transitioned, and using for wifi but didnt realize I was still being charged). I have a bill now that I need to pay but need to do this in installments. I want to cancel the plan but cant seem to do that without calling (can’t seem to pause either). Anyone know another way to get in touch ? Thanks

Louise (In prepaid customer service),Thank you so much for your outstanding support and dedication. Your wonderful service truly made my day and resolved my issue. I deeply appreciate your patience and professionalism!Best, New Koodo CustomerT  

How to pause or cancel my account im leaving canada already

I had koodo a couple years ago and switch and never got the final bill come a year later and it is on my credit report, tried calling the collections agency the company deals with and they cannot find the account.. I just wanna pay this and removed feom my credit.. Can someone assist me please

I'm trying to make arrangements to pay my bill that's in arrears (I'm pretty sure that it's not been sent to a collection agency yet) but the Help page isn't helping. It tells me to go to Self Serve and find Billing in the dropdown menu but I can't find it ANYWHERE. Then from the Billing page that does not exist I have to choose Account History which I also cannot find. What am I doing wrong? 

I am subscribed to the stream service and I want to change my credit card. I do not have a phone or account number. When I check the self serve, this is what it says “You’re still waiting to be approved Looks like this account has already been linked to another email address. You’re still waiting for permission from the owner of that email address. We’ll email you once you’re approved. How can I update it.

Does anyone else find the Koodoo AI bot as useless as I do.   I am trying to speak to someone about being double billed but it is impossible to get a phone number or a call back.    When I ask the chatbot for a callback it totally ignores me and sends me elsewhere.   What a useless system!!!!@!!

eSIM locked need unlocked now DONT know puk had callback they didn’t help at all! Please help asap