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Billing & Payments

All discussions about Koodo billing and payments.

1,182 Topics
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Rmur56Beginner

posted in Billing & Payments

Incorrect Billing for Srptember and October

I was charged an Easy Roam Fee of $14 on my August 31 statement even though I never left Canada, and I also received a notification that I was in the US again in October. I left a message for a call back and when Koodo called back they were unable to receive my text message to answer their recording. I would like to talk with a person, not a recording. I would also like Koodo to credit my account of $14 for September. I did change my settings on my phone to manual as recommended in some of the chats I have read. Thank You

192

28 days ago

Julie GregoryBeginner

asked in Billing & Payments

Reverse roaming charges while in Canada

I travelled to Grand Forks BC on August 16, 2024. I was charged roaming charges for the US at $14. I did not go to the US. Please reverse my roaming charges.

101

28 days ago

Jess TommyBeginner

posted in Billing & Payments

help need phone

what do i do about the phines stollen from i didnt even own for a month i had contact police as u canb see my activy i bealy used them i really need a phone asap now i live in differnt area im sure they get stollewn i can pay some of the bills but i wasnt even sure how to report to u or to cancle it untill klatley

222

28 days ago

FarshadrzConnector

asked in Billing & Payments

Unexplained Charges and Unexpected Plan Increases on My Koodo Account

I joined Koodo on a $39 per line plan, with two lines totaling $78.14 monthly. In May 2024, Koodo notified me that this plan was no longer valid, increasing my monthly bill to $88.14 ($44 per line plan). Then in July 2024, I noticed an unexplained $3 addition for a 3G service on one line—something I have never used, as I have an iPhone 13 Pro. Koodo confirmed this was an error on their part and promised a refund. However, not only the charges were not adjusted for previous months, but even in my most recent bill it is increased further to $49.72 per line without prior notice or explanation!! It means, now instead of paying $3 less, I need to pay $6 more. This recurring, unnotified increase is causing significant frustration, and I am seeking a resolution for these unauthorized charges and a clear explanation of Koodo’s billing practices.

37613

28 days ago

xinchenguserBeginner

asked in Billing & Payments

why did i get charged easyroam when i only used it for few minutes

can i just get charged for what i used instead of the entire day of easyroam?

212

29 days ago

EREBeginner

asked in Billing & Payments

Double charge on prepaid account - verified on credit card statement

On August 13th I was double-charged for my prepaid phone. I expected that I just wouldn’t be charged again on September 13th, but I was charged again. Looking at my online payment history, it doesn’t show the double payment, but both show on my credit card statement, one after the other. How can I get a credit issued? Thank you!

714

29 days ago

Adedokun RokibatBeginner

asked in Billing & Payments

bill

I changed my plan to seasonal hold plan on the 30th of October, why did i still get my normal plan for November bill??

413

29 days ago

ashiOrganizer

asked in Billing & Payments

I can't pay my last bill

I’ve ported out my phone from koodo, but I haven't received last bill with remaining tab left and whatever was there left to pay. It says I’m all paid up when I log into the self serve, but I had a remaining tab left at the moment of porting out.I’m currently outside of Canada, so I can’t use the callback option, also the AI assistant runs into problems when I try to ask questions about my account, maybe because it’s been already cancelled.I don't want to have any issues with unpaid bills, so I would appreciate someone at Koodo to look into this.My account no #**04.Thank you.

5412

29 days ago

Deepak SharmaConnector

posted in Billing & Payments

I lost my SIM

Hello,I need assistance with a situation regarding my phone. I recently lost my SIM card, yet I am still receiving regular calls on my number. Is it possible to receive normal phone calls even if there's no SIM card in the phone?Additionally, could you please guide me on how I can block my lost SIM to prevent any unauthorized use?

496

1 month ago

RiddlrBeginner

asked in Billing & Payments

Charged Roaming, but never left Canada

This happened on August 9th. Got a message that it was reversed but it wasn’t

102

1 month ago

Kaitlin 54321Beginner

asked in Billing & Payments

roaming charges

Hello,Please remove the roaming charges on my last bill as I have no travelled outside the country in the last few months. Thanks!

111

1 month ago

yauwanBeginner

asked in Billing & Payments

connection fee

I’m new to koodo. When I check the estimate bill, I find the one time connection fee. But the in store agent have never told me about this fee. How could I do to waive this ? I can’t reach the customer service online.

451

1 month ago

ScarrletBeginner

asked in Billing & Payments

how do i restart my internet payment

When they went to take the payment out of my account I didn't have money in there how do I re start the payment s

334

1 month ago

sonia nairBeginner

posted in Billing & Payments

charged

hi,I travelled to India but i never called or answered any call neither did i text anyone or used data but i still got charged. Can you please let me know why i got charged without using my phone.thank you

445

1 month ago

Linda050505Beginner

asked in Billing & Payments

SERVICE DATA AND SUBSCRIPTION

I have a question about the billing of data and subscription. Am I going to pay for this 2 or I'll just need to pay for the subscription?

374

1 month ago

Chaos42000Beginner

asked in Billing & Payments

cancelation

How do I reconnect my account that has been canceled Beacuse of a late payment

423

1 month ago

Kevin LePapeAdvocate

asked in Billing & Payments

Bogus late payment charge

So I cancelled Koodo OCT 3rd, six days into my billing cycle. No credit until the next billing cycle, having paid the month in advance. I’m not paying $50 and then waiting 3 or 4 weeks to get $40 back. Further I got a text message 19th August apologizing for a prolonged service outage and promising a $5 credit on my next bill. I never got that credit AND when the final bill comes in and I only owe $9.71 I was charged $1.41 for late payment. That's about 120% annual rate, makes the credit card co’s look like heros! Needles to say, I’m not paying the $1.41. Requested a call-back to get this sorted, was told I’d have to wait on hold to speak to the financial team. Did that for almost 10 minutes and then got cut off. No call-back since, about an hour ago. I would like to thank all at Koodo for making me very happy that I decided to go elsewhere.

466

1 month ago

TimiBeginner

posted in Billing & Payments

billing

Hi, my line was suspended and I tried to make part payment so I called your agent refused me paying part payment , I was charged the following month despite line suspension and my inability to use same. I complained again by calling and till date thus issue has not been resolved. Surprisingly I have been receiving distressing emails on damaging my credit,, kindly review and revert because your company is threatening my mental health. Thank you

131

1 month ago

pea_bodyBeginner

asked in Billing & Payments

trying to close account aoutside Canada is hard!

hi, can anyone here advise steps to settle up close a monthly account after leaving Canada? Kodoo’s lack of apparent customer service makes it QUITE hard.there is no way to close account yourself or contact them in self service.I have no options from what I can see, since I am not roaming (so no call back available) and I don’t have facebook or twitter accounts but that is how they want us to contact them? no email contacts?I googled for a customer service email address and found one, but it doesn’t actually work! please haallp?

361

1 month ago

Adedokun RokibatBeginner

posted in Billing & Payments

overchar

Why was i charged 50$ for reconnecting fee?? After i paid the balance before the due date?? Kindly remove it asap. I paid my balance before the due date!

293

1 month ago

PaulyDBeginner

asked in Billing & Payments

Billing details - remove

How can we have more privacy on our lines? Remove all the details of each call, or txt, time of day etc - it’s too much., Going forward and/or how from the past. Or Get rid of old bills. There is too much details for shared lines we are finding.

211

1 month ago

MeganNorthBeginner

asked in Billing & Payments

easy roaming charge

i have been charges $60 for easy roaming. Please reverse these charges as I was not in outside the country.

202

1 month ago

NancyPMBeginner

asked in Billing & Payments

Incorrect charges for September and October 2024

Hello, I was told to message here to get my account reviewed. Please remove the roaming charges for September and October on my bills - I was in Canada the whole time. I do my best to use airplane mode when I go near the ocean as it seems to get the US vibes haha.Many thanks,Nancy Prevost-Maurice

412

1 month ago

prateekjoshi1990Beginner

asked in Billing & Payments

No Resolution from Koodoo

I had got Koodo Monthly Post paid plan 6 months back along with a promotion from Telus.I was kind of forced to take a koodo phone at the time. Suddenly, starting last month, they have spiked my bill dollars. I requested a callback, and finally got one today. And the person on the other side started selling me other plans without listening to my issue. Then they called me again and there was no voice from the other side. I don't know how to reach out to them. They have literally spiked my bills citing the old plan has expired and I can see them selling plans at the same price to new customers in all the malls and shopping centers around Burnaby and Tricities. Unprofessional and pathetic experience.

231

1 month ago

David MacAdvisor

asked in Billing & Payments

Travelling International mistake on bill

Hello I am trying to straighten out my Billing I am traveling international teaching English for 6 month I put my wife and my line on seasonal hold for 6 months I just arrive to the country I am in went to pay first bill and they have transferred the full tab to my account bill when I was told that I would pay the 15 per line plus the tab monthly amount I have no way of contacting some one

407

1 month ago

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