Billing & Payments

I set up auto-payments last month because I'm a busy person and didn't want to forget my bill and have extra charges. I was also told I'd save $5 on my bill. I'm on a tight budget currently, so win win. I received an email saying "Your recent payment was declined." I have more than enough money in my account, so it is not because of non-sufficient funds. But the same email ends with this:"If you paid using your bank account:A $25 NSF charge will be applied to your next bill."  Why am I being punished for an error that has nothing to do with me?!? Basically they have fabricated a reason to make an extra $25 off of me. It's not like I was not going to pay my bill since their auto-billing feature failed to work. Self-serve says it's not due til tomorrow, and I will be paying it manually today.If they truly charge me extra on next month's bill, I will be changing cell companies (I won't accept theft!).  Has anyone else had this problem? It's a great example to never use auto-pay!!! 

I have Tab bonus balance of 165$ . My tab bonus reduction is 15$/month. It was not applied to my September 2024 bill. Also I noticed my tab bonus reduction still not applied to my October bill. I am asking Koodo to apply it to my monthly bill. I have called an agent last month for the same problem , it was not solved yet. Thanks

I signed up for autopay on August 28. My September bill has not come out yet. Should I just pay it? Don’t want a late payment ding on my account.

I recently recieved a text message from koodo where they are offering me an $80 reimbursement and im not sure why and i want to confirm that it is legit.  

I moved to the NWT from NL in April of 2023. I have kept my old NL phone number because it was just easier rather than having to change my number everywhere. i just noticed on my bill this time that my taxes were extremely over priced because i just bought a new phone. While going through old community post it says that its because of my area code, but these post were from 2022. Is this still accurate? Is there a way i can keep my old cellphone number and not get charged 15% taxes? 

 This is my planI'm travelling to Calgary and i live in MontrealCan I use my data without extra charges

My prepaid plan was automatically charged few days ago and I switched prepaid to postpaid. Will my prepaid plan be cancelled and refunded?

 I ported in yesterday with Sarti (not sure if I'm spelling the name correctly). We are part of a bring back deal. She offered $25 for 30 gb of data, but I see my actual data is 14gb. Can we please fix this?

I have two names on my account. I am the main one and pay for both but is there a way to insure the other person on the account can earn points for a credit score?Would this be a cause of they need to pay for it out of their own account?

When my account was made the rep misspelled my last name and now I can’t set up auto pay. Is there a way to change it?

I just recieved an emil stating that my pre-authorized payment option was removed from my account. I am unsure of if this occured due to the bank, kudoo, or someone accessing my account without permission.  I double checked that this change did occur, and it did. My payment information has also been removed from the system. This is not a major issue, but I am just wondering if this has happened to anyone else and if so what was the reasoning.  Note: I have already altered all of my security information to ensure my account has not been compromised and have be diligent on checking my spending accounts. I also keep up to dates with all my payments. 

My plan which I have had for years now includes the 911 government fee, do new plans include this, it doesn’t say in the promo. Or is there an extra charge for this.

Hello,I want to cancel my koodo internet activation. I’ve received the hardware, but am not continuing with Koodo. When I follow the prompts to cancel in self serve/subscriptions, nothing exists and I get the message “It looks like some parts of this page couldn't be loaded. If you don't see what you need, please refresh the page or come back later.”How can I ensure that my internet is canceled and that I can return the equipment?Thank you!

I was charged for a call to UN KINGDOM which I never made.  Am I being scammed?

Hello, I have preauthorized payments set up for my credit card but I was wondering if it was possible to pay like $100 at a time (like over pay the bill to have negative credit)

Hello j’espère que vous allez bien So … mon compte avait été suspendu pour un paiement en retard après avoir effectué le paiement on a réactivé mon compte mais toujours pas de réseau .J’ai éteint et rallumé mon téléphone à plusieurs reprises mais rien.sachant que je ne suis en vacances au Sénégal je n’ai plus accès à mes données mobiles donc pas d'internet dehors.what can I do🥲 

i want to access and view all of my past bills and payments. i can only find up to 18months ago via the pdf past bills feature. any help is appreciated

Hello, I just moved into Canada and I stated a temporary address on my account. I have changed address now and I am desirous of downloading a new bill showing my new address. How do I achieve this please?

Recently had an old account settled and closed. Received my release letter today and provided to Koodo. She said it will take 3-6 months to fully close and then it will still show on my credit for 7 years I assume as a closed account???? Is this true??

first bill supposed to be 100 dollars and came 248. now its already 380 with late fees. what is koodoo?telecommunications scam with NO CUSTOMER SUPPORT

I’m outside the country and have tried to pay my bill on Selfserve via credit card many times but it’s said the service unavailable like screen-shot. When the service is working ? thank you 

Can I get a combined bill for koodo Mobility and Stream+ instead of 2 separate?

The Billing tab in Self Serve has been down for days. Will this get fixed? Trying to change simple  information. Anyone else having this?

My brother was charged 7 times for 411 calls on our last bill. He says he’s never called the number. Why is this happening and can we set up the phone so the number cannot even be accidentally dialled?

**** account number **57 phone number **04    why is my bill upped $5.  I there an actual phone number to talk to someone.  I’m old and can’t figure out this mess of a web page