Billing & Payments

My prepaid plan was automatically charged few days ago and I switched prepaid to postpaid. Will my prepaid plan be cancelled and refunded?

 I ported in yesterday with Sarti (not sure if I'm spelling the name correctly). We are part of a bring back deal. She offered $25 for 30 gb of data, but I see my actual data is 14gb. Can we please fix this?

I have two names on my account. I am the main one and pay for both but is there a way to insure the other person on the account can earn points for a credit score?Would this be a cause of they need to pay for it out of their own account?

When my account was made the rep misspelled my last name and now I can’t set up auto pay. Is there a way to change it?

I just recieved an emil stating that my pre-authorized payment option was removed from my account. I am unsure of if this occured due to the bank, kudoo, or someone accessing my account without permission.  I double checked that this change did occur, and it did. My payment information has also been removed from the system. This is not a major issue, but I am just wondering if this has happened to anyone else and if so what was the reasoning.  Note: I have already altered all of my security information to ensure my account has not been compromised and have be diligent on checking my spending accounts. I also keep up to dates with all my payments. 

My plan which I have had for years now includes the 911 government fee, do new plans include this, it doesn’t say in the promo. Or is there an extra charge for this.

Hello,I want to cancel my koodo internet activation. I’ve received the hardware, but am not continuing with Koodo. When I follow the prompts to cancel in self serve/subscriptions, nothing exists and I get the message “It looks like some parts of this page couldn't be loaded. If you don't see what you need, please refresh the page or come back later.”How can I ensure that my internet is canceled and that I can return the equipment?Thank you!

I was charged for a call to UN KINGDOM which I never made.  Am I being scammed?

Hello, I have preauthorized payments set up for my credit card but I was wondering if it was possible to pay like $100 at a time (like over pay the bill to have negative credit)

Hello j’espère que vous allez bien So … mon compte avait été suspendu pour un paiement en retard après avoir effectué le paiement on a réactivé mon compte mais toujours pas de réseau .J’ai éteint et rallumé mon téléphone à plusieurs reprises mais rien.sachant que je ne suis en vacances au Sénégal je n’ai plus accès à mes données mobiles donc pas d'internet dehors.what can I do🥲 

i want to access and view all of my past bills and payments. i can only find up to 18months ago via the pdf past bills feature. any help is appreciated

Hello, I just moved into Canada and I stated a temporary address on my account. I have changed address now and I am desirous of downloading a new bill showing my new address. How do I achieve this please?

Recently had an old account settled and closed. Received my release letter today and provided to Koodo. She said it will take 3-6 months to fully close and then it will still show on my credit for 7 years I assume as a closed account???? Is this true??

first bill supposed to be 100 dollars and came 248. now its already 380 with late fees. what is koodoo?telecommunications scam with NO CUSTOMER SUPPORT

I’m outside the country and have tried to pay my bill on Selfserve via credit card many times but it’s said the service unavailable like screen-shot. When the service is working ? thank you 

Can I get a combined bill for koodo Mobility and Stream+ instead of 2 separate?

The Billing tab in Self Serve has been down for days. Will this get fixed? Trying to change simple  information. Anyone else having this?

My brother was charged 7 times for 411 calls on our last bill. He says he’s never called the number. Why is this happening and can we set up the phone so the number cannot even be accidentally dialled?

**** account number **57 phone number **04    why is my bill upped $5.  I there an actual phone number to talk to someone.  I’m old and can’t figure out this mess of a web page  

I recently changed my phone plan with Koodo and was promised a $30 CAD credit by customer service for referring a friend, which can serve as a waive of the setup fee. However, this credit hasn't appeared on my bill, and I could not find any real person to resolve this issue. Could someone please advise on how can I reach out to the real person to ask for this issue?? When can I expect to see it reflected in my account? Any help would be greatly appreciated. Thank you! 

I paid off my Tab a few months ago knowing I was going to be dropping Koodo sometime this year.  Prior April 20th I switched providers.  Now I have a bill that states I am owing a monthly bill of $33.30 plus GST/PST for period of May 12-June 11.  I don’t understand.  I do not owe anything on my Tab as it was cleared off quite some time ago.  I don’t believe I owe anything to Koodo.  Especially not for a time period of May 12-June 11.  What am I misunderstanding?  How can I get them to cancel this charge that I don’t believe I owe them?

Last month I received a text offering a better and cheaper monthly plan as long I upgraded my phone.  I signed up, selected my new phone, then received an email confirming what my new monthly fee would be which was the cheaper monthly rate plus the tab.  My new phone has arrived is activated.  I don’t know if this is relevant, but I did transfer the SIM from my old phone to the new phone.  My monthly bill came out today, I see I am still being charged my old plan price and my self-serve account is still show the old plan and old rate.  What process do I need to follow to fix this?  Thank you. 

I am a student and i bought the phone with koodo on EMI. SO, im currently paying both the phone’s EMI and the bill. I am going on a vacay for like two months, the billing date here shows 22nd may and i will be leaving on may 26th and will be back by july 29th or sum. What do i do because i technically dont want the data plan from 26th may till end of july. Also, another question. I know its a little dumb but i just want to make sure. So for example i cut off from the data plan for a while, would i still be able to access wifi and all or i wont be able to access any form of internet?Also, what should i do to cancel the subscription because i think i would still have to pay for the phone’s EMI. Do you think they can just charge me till 26th or so and then i can activate it again right when i come back? If yes, how do i do that. If no, then what should i do?

I used to get my bill via text every month.  Then I changed my number and now I don't.  I called 3 times and was assured that it would now come to my new number.  Is there nobody working at Koodo that knows how to fix this problem?? It's not brain surgery after all. It's really starting to irk me

Hey folks, I had a koodo plan where I was getting 50$ for 70gb, 5G speeds. I have been trying to get the EPP applied on this for like 2 months now but there was a paystub issue, I got that fixed and just got an email my plan is not eligible for EPP.So I called Koodo and they switched my plan to 55$ for 80gb, 5G speeds. They also mentioned only 55$+ plans are eligible for EPP, Im just afraid I was oversold because in self serve I can see 50$ for 60gb plans too. Can anybody confirm?