All of a sudden it says that I owe $570, I have switched providers and I was told that I would only have to pay my tab balance which was a little over $100 dollars???? Why is there no one you can talk to at Koodo????
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Dial *611 request a call back from Koodo they will call you
You have to pay your tab and tab bonus.
Login to your self serve. Do you see a tab balance pay out as well?
https://www.koodomobile.com/help/Tab-bonus
In you case it doesn’t appear you will need a callback though. The last invoice states what the chares are for:
When you purchased your phone at then end of 2022 you opted to take out TAB and not pay for the phone up front. There was a monthly payment schedule laid out which was declining month after month.
Since you cancelled your service both the TAB and the TAB Bonus became repayable. I hop this helps.
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