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Question

Need refund for Stream+ paid by non phone users

M

Hi,

Posting this for a friend as he doesn’t have a Koodo account. Tried getting the Stream+ subscriptions online but didn’t get any activation email despite payment made. Need either the subscription or process refund. How do I get in touch with a live agent who can sort this out?

 

Thanks

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3 replies

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • 5960 replies
  • April 16, 2024

Hi @Mr. K 

Did your friend check the Spam folder?

When did your friend sign up for Stream+? 

M
  • Mr. K
  • Author
  • Beginner
  • 1 reply
  • April 16, 2024

Nothing in the spam folder. Signed up last Sun 14-Apr.

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • 5960 replies
  • April 16, 2024

Got it!

Our recommendation is for your friend to schedule a call back through the virtual assist, as a rep should be able to look up the order.

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