I’m getting charged for a device protection plan though my banking app, but it doesn’t show on my Koodo account that I pay for it! How would I contact Koodo to help me with that. I do not want the plan because they have been charging me more and more money for it.
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+4Hi
We were unable to find an active device care protection based on your account details.
Just to confirm, did you activate Device care in store when you purchased the phone?
+4What name does the charge show up as in your banking app?
Flo Koodo wrote:
Hi
We were unable to find an active device care protection based on your account details.
Just to confirm, did you activate Device care in store when you purchased the phone?
yes I did when I bought the phone, the charge on my bank account come from Toronto for $22.98 and it said’s beside it device protection comes out every month.
Allan M wrote:
What name does the charge show up as in your banking app?
opos device protection plan Toronto
+4Koodo’s old protection plan was $9/m, their new one is $15/m, and AppleCare that they offer is anywhere from $9 to $17/m and they all get charged to your bill, not separately from your phone.
Where did you buy your phone at? It sounds like it was a protection plan purchased through the retailer/dealer you got it from. Or it’s device protection for some other device you have purchased.
Allan M wrote:
Koodo’s old protection plan was $9/m, their new one is $15/m, and AppleCare that they offer is anywhere from $9 to $17/m and they all get charged to your bill, not separately from your phone.
Where did you buy your phone at? It sounds like it was a protection plan purchased through the retailer/dealer you got it from. Or it’s device protection for some other device you have purchased.
I brought it through the sales rep at super store here. I will have to go in and ask them to check It out for me. I never purchased any other device protection from any companies sadly, I don’t know why it just keeps coming out.
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