Skip to main content
Koodo Community
Question

Charged for roaming on Vancouver Island


I've been charged $14 for Roaming while visiting Vancouver Island.

What's the quickest way to get this reversed?

 

Did this help you find an answer to your question?
This topic has been closed for comments

5 replies

Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • 5960 replies
  • April 15, 2024

Hi @sgalligan94 

if the charge wasn’t yet billed, please reply in this post or create a new one once the bill is issued, so we can look into it.

In the meantime, feel free to check out this article to find out more about how to prevent unwanted roaming charges 

 


  • Author
  • Beginner
  • 2 replies
  • April 15, 2024

It hasn't been billed yet. Happened 2 days ago.

I've changed my settings since.


  • Author
  • Beginner
  • 2 replies
  • April 19, 2024

Can you please advise what's happening with this? Or give me a number to talk to someone about it?


  • Beginner
  • 1 reply
  • April 19, 2024

I live on vancouver island and got some roaming charges added to my bill and I wasn’t in the states, how can i get this reversed onto my bill.


Darius Koodo
Forum|alt.badge.img+4
  • Official Rep
  • 1159 replies
  • April 19, 2024

Hi there @sgalligan94 

When the next invoice is released with the charge, send us a message here or in a new post, and we will be able to look into it at that time. 

@j.seewitz 

Can you let us know the days of the charges ?