Skip to main content
Koodo Community
Community

Billing & Payments

All discussions about Koodo billing and payments.

  • 1,109 Topics
  • 4,136 Replies
1103 Topics
Z
Zb031415New Member
asked in Billing & Payments
Wrong GST charges on Bill

I moved to the NWT from NL in April of 2023. I have kept my old NL phone number because it was just easier rather than having to change my number everywhere. i just noticed on my bill this time that my taxes were extremely over priced because i just bought a new phone. While going through old community post it says that its because of my area code, but these post were from 2022. Is this still accurate? Is there a way i can keep my old cellphone number and not get charged 15% taxes? 

331
Mayumi
J
Jathnnn99New Member
asked in Billing & Payments
can I use my internet data without extra charges

 This is my planI'm travelling to Calgary and i live in MontrealCan I use my data without extra charges

571
O
F
flakesnowOrganizer
asked in Billing & Payments
I moved from prepaid to postpaid. will prepaid plan be cancelled?

My prepaid plan was automatically charged few days ago and I switched prepaid to postpaid. Will my prepaid plan be cancelled and refunded?

331
Sophia
C
CherylMMCoach
asked in Billing & Payments
Plan not as agreed

 I ported in yesterday with Sarti (not sure if I'm spelling the name correctly). We are part of a bring back deal. She offered $25 for 30 gb of data, but I see my actual data is 14gb. Can we please fix this?

432
C
T
twiliheroineBeginner
asked in Billing & Payments
Question about Credit Score Reporting

I have two names on my account. I am the main one and pay for both but is there a way to insure the other person on the account can earn points for a credit score?Would this be a cause of they need to pay for it out of their own account?

603
O
T
TocinoBeginner
asked in Billing & Payments
changing name

When my account was made the rep misspelled my last name and now I can’t set up auto pay. Is there a way to change it?

721
Dinh
E
EMMSneakMember
asked in Billing & Payments
Pre-authorized payments altered without my permission

I just recieved an emil stating that my pre-authorized payment option was removed from my account. I am unsure of if this occured due to the bank, kudoo, or someone accessing my account without permission.  I double checked that this change did occur, and it did. My payment information has also been removed from the system. This is not a major issue, but I am just wondering if this has happened to anyone else and if so what was the reasoning.  Note: I have already altered all of my security information to ensure my account has not been compromised and have be diligent on checking my spending accounts. I also keep up to dates with all my payments. 

1063
Flo Koodo
M
MarstarsBeginner
asked in Billing & Payments
911 charge included?

My plan which I have had for years now includes the 911 government fee, do new plans include this, it doesn’t say in the promo. Or is there an extra charge for this.

781
O
AdamD19
AdamD19Beginner
asked in Billing & Payments
Want to cancel Koodo Internet/Activation but doesn't exist in my "self serve"

Hello,I want to cancel my koodo internet activation. I’ve received the hardware, but am not continuing with Koodo. When I follow the prompts to cancel in self serve/subscriptions, nothing exists and I get the message “It looks like some parts of this page couldn't be loaded. If you don't see what you need, please refresh the page or come back later.”How can I ensure that my internet is canceled and that I can return the equipment?Thank you!

3873
AdamD19
D
DaddyoBeginner
asked in Billing & Payments
Am I being scammed

I was charged for a call to UN KINGDOM which I never made.  Am I being scammed?

261
O
C
chaerusNew Member
asked in Billing & Payments
Is there a way to pay an amount of my bill from my credit card

Hello, I have preauthorized payments set up for my credit card but I was wondering if it was possible to pay like $100 at a time (like over pay the bill to have negative credit)

402
O
A
AntaaaBeginner
posted in Billing & Payments
mon telephone ne detecte plus le reseau

Hello j’espère que vous allez bien So … mon compte avait été suspendu pour un paiement en retard après avoir effectué le paiement on a réactivé mon compte mais toujours pas de réseau .J’ai éteint et rallumé mon téléphone à plusieurs reprises mais rien.sachant que je ne suis en vacances au Sénégal je n’ai plus accès à mes données mobiles donc pas d'internet dehors.what can I do🥲 

602
D
M
meech17Beginner
asked in Billing & Payments
access to all past payments

i want to access and view all of my past bills and payments. i can only find up to 18months ago via the pdf past bills feature. any help is appreciated

802
M
M
MercyAbimBeginner
asked in Billing & Payments
Generating a bill with updated address

Hello, I just moved into Canada and I stated a temporary address on my account. I have changed address now and I am desirous of downloading a new bill showing my new address. How do I achieve this please?

432
M
J
janesaawBeginner
asked in Billing & Payments
Closing account

Recently had an old account settled and closed. Received my release letter today and provided to Koodo. She said it will take 3-6 months to fully close and then it will still show on my credit for 7 years I assume as a closed account???? Is this true??

1721
G
F
fschigorConnector
asked in Billing & Payments
scammed at first bill

first bill supposed to be 100 dollars and came 248. now its already 380 with late fees. what is koodoo?telecommunications scam with NO CUSTOMER SUPPORT

1288
G
Thanin
ThaninCoach
asked in Billing & Payments
Unable to pay bill on Selfserve

I’m outside the country and have tried to pay my bill on Selfserve via credit card many times but it’s said the service unavailable like screen-shot. When the service is working ? thank you 

351
Flo Koodo
A
abhisit11Beginner
asked in Billing & Payments
Combined bill for koodo Mobility and Stream+

Can I get a combined bill for koodo Mobility and Stream+ instead of 2 separate?

891
Allan M
V
vinkooBeginner
asked in Billing & Payments
Self Serve Billing

The Billing tab in Self Serve has been down for days. Will this get fixed? Trying to change simple  information. Anyone else having this?

361
Dinh
T
TracieCoach
asked in Billing & Payments
411 charges

My brother was charged 7 times for 411 calls on our last bill. He says he’s never called the number. Why is this happening and can we set up the phone so the number cannot even be accidentally dialled?

2735
T
H
hooperdinkBeginner
asked in Billing & Payments
why was my bill up $5

**** account number **57 phone number **04    why is my bill upped $5.  I there an actual phone number to talk to someone.  I’m old and can’t figure out this mess of a web page  

2902
Flo Koodo
H
helenlauBeginner
asked in Billing & Payments
Missing Referral Credit on Phone Bill - Assistance Needed

I recently changed my phone plan with Koodo and was promised a $30 CAD credit by customer service for referring a friend, which can serve as a waive of the setup fee. However, this credit hasn't appeared on my bill, and I could not find any real person to resolve this issue. Could someone please advise on how can I reach out to the real person to ask for this issue?? When can I expect to see it reflected in my account? Any help would be greatly appreciated. Thank you! 

934
O
A
AslanGeorgeBeginner
asked in Billing & Payments
Tab Bonus Debit - Cancellation

I paid off my Tab a few months ago knowing I was going to be dropping Koodo sometime this year.  Prior April 20th I switched providers.  Now I have a bill that states I am owing a monthly bill of $33.30 plus GST/PST for period of May 12-June 11.  I don’t understand.  I do not owe anything on my Tab as it was cleared off quite some time ago.  I don’t believe I owe anything to Koodo.  Especially not for a time period of May 12-June 11.  What am I misunderstanding?  How can I get them to cancel this charge that I don’t believe I owe them?

2243
Allan M
J
JlcharBeginner
asked in Billing & Payments
Signed up for new cheaper plan, still being billed the old price

Last month I received a text offering a better and cheaper monthly plan as long I upgraded my phone.  I signed up, selected my new phone, then received an email confirming what my new monthly fee would be which was the cheaper monthly rate plus the tab.  My new phone has arrived is activated.  I don’t know if this is relevant, but I did transfer the SIM from my old phone to the new phone.  My monthly bill came out today, I see I am still being charged my old plan price and my self-serve account is still show the old plan and old rate.  What process do I need to follow to fix this?  Thank you. 

804
M
A
ariiiBeginner
asked in Billing & Payments
Billing

I am a student and i bought the phone with koodo on EMI. SO, im currently paying both the phone’s EMI and the bill. I am going on a vacay for like two months, the billing date here shows 22nd may and i will be leaving on may 26th and will be back by july 29th or sum. What do i do because i technically dont want the data plan from 26th may till end of july. Also, another question. I know its a little dumb but i just want to make sure. So for example i cut off from the data plan for a while, would i still be able to access wifi and all or i wont be able to access any form of internet?Also, what should i do to cancel the subscription because i think i would still have to pay for the phone’s EMI. Do you think they can just charge me till 26th or so and then i can activate it again right when i come back? If yes, how do i do that. If no, then what should i do?

441
Dinh

Leaderboard

Terms & Conditions
Koodo Community