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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,100 Topics
  • 4,128 Replies
1100 Topics
D
DaddyoBeginner
asked in Billing & Payments
Am I being scammed

I was charged for a call to UN KINGDOM which I never made.  Am I being scammed?

251
O
7 months ago
C
chaerusNew Member
asked in Billing & Payments
Is there a way to pay an amount of my bill from my credit card

Hello, I have preauthorized payments set up for my credit card but I was wondering if it was possible to pay like $100 at a time (like over pay the bill to have negative credit)

372
O
7 months ago
A
AntaaaBeginner
posted in Billing & Payments
mon telephone ne detecte plus le reseau

Hello j’espère que vous allez bien So … mon compte avait été suspendu pour un paiement en retard après avoir effectué le paiement on a réactivé mon compte mais toujours pas de réseau .J’ai éteint et rallumé mon téléphone à plusieurs reprises mais rien.sachant que je ne suis en vacances au Sénégal je n’ai plus accès à mes données mobiles donc pas d'internet dehors.what can I do🥲 

562
D
7 months ago
M
meech17Beginner
asked in Billing & Payments
access to all past payments

i want to access and view all of my past bills and payments. i can only find up to 18months ago via the pdf past bills feature. any help is appreciated

732
M
7 months ago
M
MercyAbimBeginner
asked in Billing & Payments
Generating a bill with updated address

Hello, I just moved into Canada and I stated a temporary address on my account. I have changed address now and I am desirous of downloading a new bill showing my new address. How do I achieve this please?

412
M
7 months ago
J
janesaawBeginner
asked in Billing & Payments
Closing account

Recently had an old account settled and closed. Received my release letter today and provided to Koodo. She said it will take 3-6 months to fully close and then it will still show on my credit for 7 years I assume as a closed account???? Is this true??

1691
G
8 months ago
F
fschigorConnector
asked in Billing & Payments
scammed at first bill

first bill supposed to be 100 dollars and came 248. now its already 380 with late fees. what is koodoo?telecommunications scam with NO CUSTOMER SUPPORT

1258
G
8 months ago
Thanin
ThaninCoach
asked in Billing & Payments
Unable to pay bill on Selfserve

I’m outside the country and have tried to pay my bill on Selfserve via credit card many times but it’s said the service unavailable like screen-shot. When the service is working ? thank you 

341
Flo Koodo
8 months ago
A
abhisit11Beginner
asked in Billing & Payments
Combined bill for koodo Mobility and Stream+

Can I get a combined bill for koodo Mobility and Stream+ instead of 2 separate?

801
Allan M
8 months ago
V
vinkooBeginner
asked in Billing & Payments
Self Serve Billing

The Billing tab in Self Serve has been down for days. Will this get fixed? Trying to change simple  information. Anyone else having this?

341
Dinh
8 months ago
T
TracieCoach
asked in Billing & Payments
411 charges

My brother was charged 7 times for 411 calls on our last bill. He says he’s never called the number. Why is this happening and can we set up the phone so the number cannot even be accidentally dialled?

2525
T
8 months ago
H
hooperdinkBeginner
asked in Billing & Payments
why was my bill up $5

**** account number **57 phone number **04    why is my bill upped $5.  I there an actual phone number to talk to someone.  I’m old and can’t figure out this mess of a web page  

2842
Flo Koodo
8 months ago
H
helenlauBeginner
asked in Billing & Payments
Missing Referral Credit on Phone Bill - Assistance Needed

I recently changed my phone plan with Koodo and was promised a $30 CAD credit by customer service for referring a friend, which can serve as a waive of the setup fee. However, this credit hasn't appeared on my bill, and I could not find any real person to resolve this issue. Could someone please advise on how can I reach out to the real person to ask for this issue?? When can I expect to see it reflected in my account? Any help would be greatly appreciated. Thank you! 

874
O
8 months ago
A
AslanGeorgeBeginner
asked in Billing & Payments
Tab Bonus Debit - Cancellation

I paid off my Tab a few months ago knowing I was going to be dropping Koodo sometime this year.  Prior April 20th I switched providers.  Now I have a bill that states I am owing a monthly bill of $33.30 plus GST/PST for period of May 12-June 11.  I don’t understand.  I do not owe anything on my Tab as it was cleared off quite some time ago.  I don’t believe I owe anything to Koodo.  Especially not for a time period of May 12-June 11.  What am I misunderstanding?  How can I get them to cancel this charge that I don’t believe I owe them?

1973
Allan M
8 months ago
J
JlcharBeginner
asked in Billing & Payments
Signed up for new cheaper plan, still being billed the old price

Last month I received a text offering a better and cheaper monthly plan as long I upgraded my phone.  I signed up, selected my new phone, then received an email confirming what my new monthly fee would be which was the cheaper monthly rate plus the tab.  My new phone has arrived is activated.  I don’t know if this is relevant, but I did transfer the SIM from my old phone to the new phone.  My monthly bill came out today, I see I am still being charged my old plan price and my self-serve account is still show the old plan and old rate.  What process do I need to follow to fix this?  Thank you. 

774
M
8 months ago
A
ariiiBeginner
asked in Billing & Payments
Billing

I am a student and i bought the phone with koodo on EMI. SO, im currently paying both the phone’s EMI and the bill. I am going on a vacay for like two months, the billing date here shows 22nd may and i will be leaving on may 26th and will be back by july 29th or sum. What do i do because i technically dont want the data plan from 26th may till end of july. Also, another question. I know its a little dumb but i just want to make sure. So for example i cut off from the data plan for a while, would i still be able to access wifi and all or i wont be able to access any form of internet?Also, what should i do to cancel the subscription because i think i would still have to pay for the phone’s EMI. Do you think they can just charge me till 26th or so and then i can activate it again right when i come back? If yes, how do i do that. If no, then what should i do?

431
Dinh
8 months ago
H
HairyoldguyBeginner
asked in Billing & Payments
bill not going to my number

I used to get my bill via text every month.  Then I changed my number and now I don't.  I called 3 times and was assured that it would now come to my new number.  Is there nobody working at Koodo that knows how to fix this problem?? It's not brain surgery after all. It's really starting to irk me

211
Dinh
8 months ago
K
KushKaurConnector
asked in Billing & Payments
EPP Plan Change

Hey folks, I had a koodo plan where I was getting 50$ for 70gb, 5G speeds. I have been trying to get the EPP applied on this for like 2 months now but there was a paystub issue, I got that fixed and just got an email my plan is not eligible for EPP.So I called Koodo and they switched my plan to 55$ for 80gb, 5G speeds. They also mentioned only 55$+ plans are eligible for EPP, Im just afraid I was oversold because in self serve I can see 50$ for 60gb plans too. Can anybody confirm?

7524
Flo Koodo
8 months ago
M
MJIKBeginner
posted in Billing & Payments
Customer Service - Roaming Charges - Predatory Sales Practices

I was perfectly okay with my cell phone services, till one day one of your Sales Rep came to my door to sell the plans, the plan itself was attractive, however, I asked about roam charges, as I do not want any roaming or charges, the lady clearly explained unless and until I DO NOT REQUEST via phone or self serve for activating roaming outside Canada I DO NOT NEED TO WORRY the only thing she advised was to keep data roaming OFF, so I bought two plans, one for my wife and the other for my daughter, quite satisfies, so much that I planned to move all my cell phone accounts with Koodo, being a loyal customer with Telus for many many years i trusted, was satisfied that I intend to move my Bell internet with Koodo, until recently when I get a “SURPRISED” account update with an exuberant Roaming charges, Not sure how can a company like Telus allows such a scam, the worst part, your customer services, absolutely terrible attitude, they make sure Customer is always wrong, the way they talk is

912
Flo Koodo
8 months ago
M
MaureemBeginner
asked in Billing & Payments
incorrct data charges

Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?

483
Flo Koodo
8 months ago
N
nady girgisBeginner
asked in Billing & Payments
Am I the only one? 2

A member asked for details; from not so far history here is an example. Because of my health and age I go to the US and spend the winter with family. I did that before I became Koodo’s customer, therefore they knew. Koodo tried to entice me to join a monthly plan for ‘Roaming’. I declined since I rarely use my phone; it is mainly for emergencies. For 23 days, Koodo cutoff service as punishment. It was time and I came back to Canada and I received an email saying “there is someone in the US pretending to be you…” to justify not giving credit for the 23 days. My reply was 2-questions: “did Koodo receive 2 signals from US and Canada same time?” The other question was “even if that were true, this is a network security issue, why are you telling me? Do you expect me to solve it for you?” There was no answer of course!!! Not only that, they used that same crap 2 more times to cover-up scams. Another beauty; over $100 “service charge” suddenly appeared in my bill. Before I could contact Kood

621
L
8 months ago
S
speedy3aBeginner
asked in Billing & Payments
Error message when trying to pay remaining bill after cancelling my phone number

Hi,I recently got a monthly plan from Koodo for the duration of my stay in Canada. Since I am back in my home country, I requested to cancel my phone number/account and was told I’d be able to pay the remaining bill according to my usage when the number was cancelled. Now that it is cancelled, I have been trying to pay the bill nearly every day, but I’m faced with an error message just as I try to pay: “The service is unavailable right now | Our systems aren’t able to process your request at this time. Check back shortly or refresh the page. | Error code #500”. I also do not have a canadian bank account, so paying through a bank is also not possible for me. I tried to request a callback to sort out this issue so I could pay my bill, but unfortunately, I no longer have a Canadian phone number, and I am not in Canada anymore, and the chatbot says it will only callback Canadian phone numbers. This means I have no way to reach Koodo and resolve this issue directly and pay my bill, and unfo

1212
Sophia
8 months ago
W
wavliaConnector
asked in Billing & Payments
When Does Payment for Seasonal Plan Start

I’m currently out of the Canada for 4 months and I was advised by Koodo to temporarily suspend my service so that I don’t have to pay the full amount of my plan  (50GB UL Can Min SFD) while I’m away. I paused my service on May 2, 2024, but Koodo is still charging me for my 50GB UL Can Min SFD plan this May. Does that mean that I’ll be paying for my regular phone plan service this month only, and I’ll be charged for the seasonal hold plan next month (June)?

17410
Flo Koodo
8 months ago
N
nady girgisBeginner
posted in Billing & Payments
Am I the only one?

Koodo keeps trying to rip me off. Latest after being hounded by Koodo to get 5G phone I bought one on Feb 26 and paid the deposit on the phone and monthly charge for March. I pay in ADVANCE like everybody. I received a bill for Mar in Feb. You would expect the thieves to cancel Feb bill after paying for Mar with the new phone on Feb 26. But no they like to steal from seniors. This is not the first attempt to steal from me!!!!

752
Bernard Koodo
8 months ago
D
DuboNew Member
asked in Billing & Payments
Plan was changed after I changed my payment.

few days ago I wanted change my payment method, and I cancel the Pre-authorized Payment,  and I found the plan was changed from 29 to 35.  what happened to my account?

692
Flo Koodo
8 months ago

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