I recently changed my phone plan with Koodo and was promised a $30 CAD credit by customer service for referring a friend, which can serve as a waive of the setup fee. However, this credit hasn't appeared on my bill, and I could not find any real person to resolve this issue.
Could someone please advise on how can I reach out to the real person to ask for this issue?? When can I expect to see it reflected in my account? Any help would be greatly appreciated. Thank you!