Last month I received a text offering a better and cheaper monthly plan as long I upgraded my phone. I signed up, selected my new phone, then received an email confirming what my new monthly fee would be which was the cheaper monthly rate plus the tab. My new phone has arrived is activated. I don’t know if this is relevant, but I did transfer the SIM from my old phone to the new phone. My monthly bill came out today, I see I am still being charged my old plan price and my self-serve account is still show the old plan and old rate. What process do I need to follow to fix this? Thank you.
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Hi there,
this isn’t the first time this has popped up on the community page. I believe the last person this happend to first did a sim swap with the new sim that came with the phone in order to solve the problem. Beyond that, a rep was also needed. So! I would recommend doing a sim swap through your self serve account using the new sim you would have received with the phone. https://www.koodomobile.com/en/help/koodo-sim-support (For steps check out the link). Beyond that if the issue still persists, I recommend setting up a call back through your self serve to talk to a rep, that or if one sees your post here they will respond to the thread as it is likely they will have to look into the issue. If you would like to see what happened last time you can check out the link here to the other thread
I hope this helps 
Last month I received a text offering a better and cheaper monthly plan as long I upgraded my phone. I signed up, selected my new phone, then received an email confirming what my new monthly fee would be which was the cheaper monthly rate plus the tab. My new phone has arrived is activated. I don’t know if this is relevant, but I did transfer the SIM from my old phone to the new phone. My monthly bill came out today, I see I am still being charged my old plan price and my self-serve account is still show the old plan and old rate. What process do I need to follow to fix this? Thank you.
Can you provide a screenshot of the offer? Make sure to remove any personal details, as this is a public forum.
Is there a way to send this privately?
Is there a way to send this privately?
Unfortunately, you have to post it here. Otherwise, you will need to send a message to a rep on Facebook Messenger or Twitter to see if they can help you out. https://m.me/Koodo
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