Billing & Payments

Hi there,I mistakenly clicked on pay my tab balanced and confirmed. I want to cancel that order. Please do needful or guide further.

Hello just wondering I am setup on auto pay but would like to pay my bill before the auto pay is set to come out am I able to do that? Also would that effect my discount I get for my auto pay?

I have a previous account, i had it active in 2023, but i closed it down when i went out of the country. I want to access the old bills. is there a way to do this?

In preparation for travel to Europe tomorrow, I used the recommended self-serve procedure by texting 7626 to buy a “30 days Europe for $60” international roaming plan.  It will start when I connect to the first European carrier.  So far, so good.  But once I completed the texting, all of a sudden I got five (5!) emails from Koodo telling me “You’ve updated your Koodo services:”Added:  International Data roaming   Price per month:  $0.00 Added:  International Voice roaming   Price per month:  $0.00 Added:  Easy Roam US - PayPerUse access On   Price per month:  $0.00 Added:  Easy Roam INTL - PayPerUse access On   Price per month:  $0.00 Europe Easy Roam 30 Day Pass   Price per month:  $0.00All wanted, and all I am prepared to pay for is the last one.  Why did I get 5 emails with all these plans on it? And what will my bill look like?  If this is not correct, is there something to be done right now?  I am not travelling to the US so I really don’t need EasyRoam US.

I am trying to set up mobile billing on my iPhone so that I can charge in app purchases to my Koodo bill.  If anyone knows how to set this up, please let me know. 

I agreed to a $5 discount for pre-authorized payments for my monthly bill.  If i sent an e-transfer before the payment is charged to my credit card would I still be charged on my credit card. 

My internet was activated on February 20 and I was charged for that month but I had no bill for the month of March why is that? Will I get a bill for April? I don’t want to end up with an overdue bill. 

Bonjour,je cherche à savoir si c'est possible de me prendre un abonnement pour mon cellulaire même si je n'ai pas de carte de crédit et si oui, comment procéder.Merci!

I find it very frustrating that no one is able to clarify why I have to prove every year that I am tax exempt. My status card is valid until 2033, but yet I have to email you the form and wait 14 days to process.

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Hi, I’ve joined home internet yesterday with a representative of Telus, he said it is prorated, a modem will be delivered in like 5 business day.  But full amount of monthly fee has already been charged at time of joining.  what is happening? 

My husband and I would like to switch to Koodo prepaid plans. I’m wondering if I would be able to set them up together or at least set up mine and add his as a second line.My goal is to have one bill with both of our names on it. Is this possible?

Hi Koodo Community,I’m currently paying my Koodo bills in advance and have set up auto-pay for convenience. I’ve been receiving the auto-pay discount, but I’m wondering if this discount still applies when I pay my bills ahead of time.Has anyone here experienced this? Do you still get the auto-pay discount when paying bills in advance, or does it no longer apply?I’d really appreciate your help!Thank you!

Hi. I had set up auto-pay with Plaid (withdrawing from bank account) but haven’t seen a discount for the past two bills.Does this mean that my current plan is not eligible on discount?Thanks.

My partner and I both have mobile phone service with Koodo. Both of our numbers show on the same bill. Now that we are planning on going our separate ways, we would like to have separate bills for our phones. We would like to keep the same phone numbers, and the same plans. How can we do this? TIA 

My most recent preauthorized payment was declined because I lost my Visa card and obtained a new one with a new number. I have updated my credit card info on my Koodo account.The notifying email says I “still need to make a payment in order to avoid late payment charges.”I can see no option as a monthly customer to make a single payment.Will Koodo automatically try again to collect the payment before the due date?If not, what am I supposed to do?

Hi! I am planning to change from Freedom to Koodo. However, I want to retain my current number. Does Koodo charge you for that? Thanks in advance.

Hi,There is a $5.00 pre-authorized payments discount in my bill. What is this pre-authorized payments discount

Hi team, Below is the my account number, Recently i have subscribed to Stream+ Basic 10$ plan, When i try to launch Netflix from Koodo it redirects me to wrong email “s****@email.com”(which doesn’t exist) instead of “s****@gmail.com”.Also Netflix billed me again for a month apart from Koodo stream+ billing. To fix first thing i need to check why Koodo taking me to wrong email id which doesn’t exist “s****@email.com” and then i need to talk to Netflix customer care.Account #***39, Wrong email: s****@email.comCorrect email: “s****@gmail.com”

How can I use my international Credit Card as payment?For some Reason my Visa Credit Card can't be registered because my Postcode is not a Camadian one and is not accepted.

Hello,I owe some amounts to Koodo. A debt collection agency has been hounding me using very inappropriate methods. That aside, I need to verify with Koodo that this debt collection agency is legit, and that they are indeed contracted by Koodo, and that payments are to be paid to them, and that to know the timeline to have my debt removed from my credit history after the payment. I’m hesitant to pay anything to anyone until I have verified that they are who they say they are and indeed legitimately contracted by Koodo. I’d very much like to have it resolved asap personally too, but through the correct and appropriate methods. Thanks. 

When I signed up for Internet, it stated that the equipment and set-up fees are charged to your credit card, but that going forward for monthly charges, you would have to request automatic payments to your card if that’s what you choose.  I don’t want my card charged.  I want a bill and to be able to pay it on my own.  You can’t state one thing then do another, that’s not good customer service.  How do I change this?

Hey thereso me and my partner have two sims but on one account .we wanted to seprate the accounts but everything is under his name and information.How can i add mine or separate the accounts?? 

I wanted a breakdown of my current bill charges because they are wrong.  A koodo customer service rep would not verify me unless I downloaded a remitly app  What???

Hi.I recently changed my plan. Selected auto pay. Got my credit! Thanks!Now, I have ported a number from another carrier for a second line on my account for my wife.Will I get an additional 5.00 for the second line for a total of 10.00 or just 5.00 because both lines are on one accout?Thanks in advance for the info!