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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,171 Topics
  • 4,551 Replies

1171 Topics

A
Aqeel JNew Member
asked in Billing & Payments

How can i get my roaming charges before the bill prints?

Hey,my wife flew to Chicago last week for work and she has the roaming on for $14/day for four days. Now since this was last week, Koodo does not have an official bill with these charges.  how can I get the reciept or invoice of those charges as my wife needs to file for her expenses 

1
Dinh
22 days ago
J
JMCLJjwBeginner
asked in Billing & Payments

internet price is permanent?

Is the internet plan for 44 a month permanent? Or does the price go up after a few months? Interested in it, but only if the price is permanent. 

3
J
22 days ago
R
RainBurnConnector
asked in Billing & Payments

Wrong Billing Address

Hi Koodo Support Team!I have recently ordered a new plan. However looks like there was an error when creating my account so the billing/shipping number is incorrect. And the mail with my SIM card is going to an address that doesn’t exist.Is there anyway to change it so Canpost can deliver it to my correct address? Thanks in advance

6
R
22 days ago
L
lh3672Beginner
asked in Billing & Payments

Pay bill

I usually pay my phone bill through the website, however I paid this month bill through the mobile banking app using the Pay a Bill two days ago and it’s not reflecting on my self-service.And also I was supposed to pay $46.76 but paid $46.75. Is this why it’s not going through? 

2
Flo Koodo
22 days ago
R
retchetConnector
asked in Billing & Payments

Koodo Stream+ Bundle Sign Up - different email address

So I want to sign up for the Koodo Stream+ Bundle, but here’s my question.Our Koodo account has the following - wife is primary and I (husband) the additional line holderI (husband) have an existing Amazon Prime account that I want to “merge” with the signupIf we sign up for Stream+, I’m assuming that wife will get the emails with the links to sign up for each of Amazon Prime, Disney and Netflix.My question is - if I want to activate the Amazon Prime with my (husband) email address once my wife gets the email to activate, will that be possible?

7
Flo Koodo
22 days ago
S
SharmilaBeginner
asked in Billing & Payments

not able to pay my koodo bill

I have been trying to pay my koodo bill for the last two days. I get a error saying “transaction could not be processed..” (image attached). I need to pay it by today. :( This is even before entering my payment info - so I don’t think it has anything to do with my card info.  thanks a bunch!  

1
Bernard Koodo
23 days ago
Y
YkgvhBeginner
asked in Billing & Payments

Reactivating phone number

Hi, I recently activated a phone number from Koodo. However, I received a message from Koodo that I should pay my bill(before my payment date). When I tried to pay, I was unable to click the ‘Pay Now’ button. So, I enabled a pre-authorized payment. The day after I received the message from Koodo, my phone number got suspended.I tried to get help through Koodo chat service for a callback. Unfortunately, I do not have another number to receive a callback. What could I do in this situation? Thanks.

1
Sophia
24 days ago
B
Benedict LorbacherBeginner
asked in Billing & Payments

Can't pay my final Bill after leaving Canada and my Self Serve account got deleted

I recently was on exchange in Canada. In the end of December 2023 I cancelled my Koodo Plan. Now I still have an open bill of $6.24 which I would like to pay. But I can’t login to my Self Serve account anymore. When I try to reset my password I don’t recieve the link to do so. And when I try to reset my E-Mail adress with my account number or my phone number it says that both numbers don’t exist anymore. I wasn’t able to schedual a callback cause I only have a German phone number.  Does anyone know how to get in contact with a Koodo employee to figure out how I can pay my bill?

3
Flo Koodo
24 days ago
W
wiseass33Beginner
asked in Billing & Payments

I Signed-up For Koodo Internet in January 2024 But I Haven't Received a Bill

The useless chat service mentions I should follow a link in an email to complete the self registration process but I can’t find the email that discusses this type of activity.  So at this point I’m stuck.  I can’t create an account to set up my billing notification and add a credit card.  Also it same there is absolutely now way to contact a agent.

1
Flo Koodo
25 days ago
N
Nick.SchumMember
asked in Billing & Payments

Wrongly billed twice for internet subscription that I have yet to receive

I set up an internet subscription online two weeks ago now and have still yet to receive any update on where my modem/router is and the order has been processing since March 8. I also have now been billed TWICE for this order. I’ve tried to call support SEVERAL times now and no one seems to be able to tell me when I will receive the modem/router so that it can be set up and now no one seems to be able to help me get reimbursed for the extra charge. Every time I schedule a callback or call support I am connected with someone who is unable to tell me anything or help me with this problem and when they “transfer me” to the “correct department” I end up stuck in an automated phone tree system that ends up disconnecting me. I’ve spent multiple hours over several days at this point trying to get this solved and I am beyond frustrated at this point. I’ve been with Koodo for several years now and this is enough to make me want to cancel all of my services at this point. Can anyone help me with

4
Bernard Koodo
26 days ago
M
mayazBeginner
asked in Billing & Payments

Roaming Issue

Today, I got a message from Koodo that says I’m roaming in the States but I haven’t left Canada. I work in Delta, BC which is located near US border. I think there is an issue. Can you help me to solve this issue? 

1
Bernard Koodo
26 days ago
V
vanderNew Member
asked in Billing & Payments

What the heck.. Is this new math

My monthly bill is about $40...I was dinged bor $14 roaming fees ,, I cannot find that I missed a payment as my last payment was Feb.4 2024  yet I am being billed for $122…  Where do they get this amount...It does not add up.  If I missed a payemnet would it not show on previous bills?   

2
Darius Koodo
26 days ago
T
TaylorWConnector
asked in Billing & Payments

Higher then expected bill

I was charged nearly 50% higher then I was supposed to on one of previous bills. I checked on my account and charges and I'm not seeing any add-ons or other reasons as to why it was randomly changed. Now it's back to the normal amount but I would like to know why this is and if it can be corrected. Thanks 👍 

6
T
26 days ago
J
Jelly29Rockstar
asked in Billing & Payments

Simple Address Change

I see there are already many posts regarding this.I just want to change my address.Log in to self service and I’ve gone into each section and NO WHERE is my address listed.All I end up doing is going around and around and around in the most annoying circles to the same info I’ve seen and NO address change section, no address information at all.I’ve followed the ‘help’ instructions listed in a few different places and I never get to see my ACTUAL account info.SO sosososo annoying makes me want to cancel.

5
Bernard Koodo
26 days ago
R
romeomBeginner
asked in Billing & Payments

Call back disconnected 3 times Disability discount

I’ve now scheduled a call back for yesterday march 19th, and three (3) for today march 20th and every time the agent starts to do something, they hang up on me!!! I just activated my account a few hours ago and IM NOT HAPPY :( I’m just looking to get the disability discount added to my account.I need someone to talk to

3
Sophia
26 days ago
T
tomanoj2307Beginner
asked in Billing & Payments

Connection Fee is not waive and no update on adjustment of it

HI! Account - **08 I got the connection in Feb and it was mentioned there is no Connection Fee that is $60 but I saw its applied.Can you please do the needful ? Thanks,Manoj Kumar

1
D
28 days ago
S
SAWBeginner
asked in Billing & Payments

easy roam charges

How do i dispute easy roam charges when i was not out of the country? 

1
Mayumi
28 days ago
3
3steppingBeginner
asked in Billing & Payments

Activation and Invoice question

Signed up for Koodoo Saturday March 9. They advise me on the 12th the SIM card is being sent via regular mail. Day or 2 later I get an invoice for my new Koodoo from March 12th…. um. I’ve not received my SIM card yet. In fact, I received it today, March 19th so I’m wondering why I should be paying for an extra week. (I’m in rural NS and, quite frankly, Canada Post regular mail is not that great all the time). I think I should be getting a credit for this time tbh. TIA.

4
3
29 days ago
F
F.ArandiaBeginner
asked in Billing & Payments

Easy Roam Activation - Charges in Monthly Bill

I have been charged for an Easy Roam bill of $16 for 6 days!!!!I did not use my phone while on travel in Europe because I bought a separate SIM card with data.I only swapped SIM at night to make sure I receive incoming text messages.I also saw this post If this is true, then why is the billing include the per day charges in the total?There is no other way to connect to anyone to resolve this and customers are at the mercy and hoping that someone will respond to these community forums.The online chat is useless as it only provides information on contents that are already in the website anyway.

1
Flo Koodo
29 days ago
S
ShimsoolboConnector
asked in Billing & Payments

Not acceptible charge

I travelled the US with my phone’s Roaming feature Off(Galaxy Flip Z), but Koodo charged Roaming at $70( indicating 5 days). I read thread Koodo advising the customers turn on Air Plane Mode. This advice seem to be rediculous because Turning on Air Plane Mode means stopping all the connection features like LTE,WiFi, data etc. My husband phone(Galaxy S 9 Plus) with Virgin Mobile was turned off Roaming feature at same time while travelling and he never had Roaming Charge by Virgin.

13
D
29 days ago
M
Mnaved03Beginner
posted in Billing & Payments

update of address in bill

Hello….. I need the previous bill updated with the new address.  I shared the correct address but there was a small discrepancy in the bill. Kindly share the last bill with the updated address as I need it for my health card.

1
Bernard Koodo
29 days ago
Q
QuazzyyBeginner
asked in Billing & Payments

cant pay with my shakepay card

Hello I’m trying topay my bill with my shake pay card but it won’t help wondering if anyone can help 

3
Flo Koodo
29 days ago
Sayed Mosvei
Sayed MosveiBeginner
asked in Billing & Payments

payment arrangement

Hello, my name is Syed Farhad Akbari. Due to financial problems, I could not pay the money because I am unemployed. I do not know English. It is a problem for me. Please help me. Make installments so that I can pay. Thank you. Block my SIM card. 

1
Flo Koodo
30 days ago
S
seniorguyBeginner
asked in Billing & Payments

Is my plan Canada wide?

Rather simple questions from a guy who remembers when cell phones in Canada went into roaming 100 km out of your home town ??So my current Koodo plan is the 30.00 a month plan = “unlimited Canada wide”  does this mean talk and text  being in any province to another province is ok, and there will be no additional charges, like long distance charges ? If I stay in Canada the phone wont go into roaming? Also my plan includes 2 GB of shock free data,  will additional billing occur if I turn my “data” on, outside my home town or home province?Thanks 

1
O
30 days ago
M
macandlidBeginner
asked in Billing & Payments

Apply Easy Roam deal

Hello,After travelling for March break we noticed there was an email for an Easy Roam deal ( use 3 days get one day free ).We had already setup Easy Roam before we left so wondering if we could get it applied to our account.Cheers,

2
Flo Koodo
30 days ago

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