Billing & Payments

I would like to dispute my final invoice.The returned payment that Koodo has charged occurred after my Koodo account had already been closed. Furthermore the cancellation of the auto debit happend after the account has been closed. The $10 charge should not be applicable and charged against my final bill.  I had paid my final balance in full. Therefore, my final bill should have been $0.00.I respectfully request that you review my account and remove this charge, as it was applied after the account was closed and my outstanding balance had already been settled.Thank you for your time and assistance. I look forward to your response.

I was charged for roaming when I never left Canada. My cell phone connected to an American tower but I never left Vancouver Island

This is my first bill and I would like to know which date it will be deducted from my bank account …is it the Pay by date? It doesn’t show on my bill unless I missed it.

Hi everyone,I'm looking for some advice regarding a very concerning issue.A Koodo account has suddenly appeared on my husband's credit report, causing his credit score to drop by nearly 200 points. The problem is that we have never opened or signed up for a Koodo account.For reference:I have always been a Fido customer. My husband was with Rogers and later switched to Telus. Neither of us has ever had a Koodo account or authorized anyone to open one on our behalf.We're very concerned that this could be a fraudulent account or identity theft.Has anyone experienced something similar? What is the fastest way to get this investigated and removed? We've only just discovered it and would appreciate any guidance on the best next steps.Thank you in advance for any help.

I was charged an additional $16 but did not leave the country. Please remove. Thank you. 

Hi there,I'm writing to request a refund for the NSF fee that was charged to my Koodo account recently.The missed payment was due to a temporary mix-up with my bank account, but I've already made the payment to bring my account up to date. I've been a loyal Koodo customer and have always paid on time before this. Since this was a one-time error, would you be able to waive the fee as a goodwill gesture?

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My wife and I met an agent at Fresco in Brampton and the agent asked us our network and we said Freedom Mobile. She convinced us that she will give us an offer that I’ll pay less for my two numbers. I was paying 65 dollars for Freedom and she said we will pay 55 for it and we can roll over data also.It’s just a week we changed from Freedom to Koodo and we have received a monthly bill of 154 dollars. What kind of stealing is this?  If you don’t resolve this, I'm gong back to Freedom or another network and I will sue Koodo for it. And I will also sue the agent for lying that we are moving free to a better offer and just one week you want to take money from me.  Kindly look into this. 

Ive been trying to unsubscrib from sportsnet for the last few weeks and nothing works. Apparently it's Koodo's duty since i signed up trough my phone. Im losing patience so help me make it happen

My phone plan is paid for now all I need is data.  What's the procedure

I don't know a company other than Kudo puts sticks in front of those who come to pay the self-service bill The email doesn't work either the mobile number doesn't work I want to pay the dues until the mobile number works I want someone who can and has the ability authorized to take what is necessary 

Dear Koodo staff, I hope this finds you well. I’m writing to ask for help regarding my Koodo monthly account. I’m an international university student, currently abroad for the summer. After paying my last bill on April 27th, I went on the Self Serve portal on the website and attempted to pause my plan so that I could use my local SIM in my home country. I followed all the necessary steps to do so, but after recently checking my Koodo account, I found that I have a bill of $356.36, including my monthly plan fees, and 11 days of random EasyRoam charges from “ER/VC” 1-minute entries. This leads me to believe there must have been a system glitch. I have proof to show that from May 6 to now, there’s been 0 MB of data usage on my Koodo plan. Since my phone has been idle until now, and your system logs confirm zero megabytes of consumer usage, I am kindly requesting help from a representative about this matter; if needed, I can share screenshots privately. If possible, I would like my account

Add credit card 

Hello- My daughter wants to take over her phone line, I still have another line with my account. How does this work, has anyone gone through this before?

I want to add the connection to Qatar

I switched my account from koodo to telus but I was not given the plan that I was supposed to get due to some miscommunication so I had to close my account from telus which deactivated my number now I'm in india and want to know how much I owe and I'm unable to connect as I don't have any valid account with either of the service providers and my number is also not working. In my overview it is showing that I owe nothing but the conversation I had before closing  my account with a rep mentioned some amount that's due.

My mother received a collections service notice in the post. It says she owes money to them because of a Koodo (stupid name as well...)   account. She doesn’t remember having a Koodo account ever. She’s 89 and might have been tricked into signing up for it but she never used it. I’ve spent an hour trying to get help yesterday and again today. I tried through fb messaging but that was less than useless and a total waste of time. How do I get someone to call her or me, her son, to sort this out?Not expecting much,Kevin

Already made a payment for the month of May but still showing on thru my bill as past due?  I would like to speak with live rep cause digital rep is very inconvenient.. tried calling kodoo number but speaking with live rep starts in digital! Wft! 

I made a deposit off $77.94 on April 4th for internet service, was suppose to be returned to me, on credit cards withing 30 days, it was never returned and it seems impossible to get a answer when I will reveive it…  

I received an iPhone 13 through a phone contract with Koodo in December 2023.It was cancelled in May 2026, but I still received over 140w  bonus points –and  i think the first time we dindt have the fee fore tab bonus .

I need help to reduce my monthly payment 

I live in Niagara on the Lake and my phone accidentally connected to a US network this month.  How should I proceed to get the charges removed.  

I am on a US/Canada roaming plan and have the perk for free long-distance calls to China.During a recent trip to the US, I made some calls to China. Since my plan allows seamless roaming like I'm at home, I logically assumed the free calling perk applied while in the US as well. This assumption wasn't baseless—I previously had similar plans with both Rogers and Telus, and neither carrier ever charged me long-distance fees for calling China while I was roaming in the US.I just got my bill and was hit with a $20 long-distance charge. I only now realize Koodo's fine print restricts the China calling perk to "within Canada only". To be honest, this is a very easy trap to fall into for users, especially when your major competitors don't penalize this.This is my first time running into this genuine misunderstanding. I am looking for a Koodo Rep to look into my account and issue a one-time credit to waive this $20. The market has plenty of competitive US/Canada plans right now, and I’d hate t

I noticed a $15 subscription charge for Busuu on my latest bill, and took a look. It was for Busuu and I know with 100% certainty that I did not subscribe to this. I called Busuu and they gave me their generic response saying that I replied and confirmed subscription. I know for sure I didn’t, since I have a screenshot of the chat history and I ignored the text because I thought it was a scam text. I also confirmed with Koodo who said I never replied to the SMS to confirm the subscription.Busuu scamHere is a screenshot from Koodo saying I never replied:Koodo chat screenshotIt is fairly obvious seeing the other threads on this forum that Busuu is scamming us and trying to catch unsuspecting users. I forwarded all this proof to Busuu and am now waiting for them to refund me, but Koodo should not allow this scam company to charge in the first place.

I want to pay for the plan and the phone won't let me