about my current billing enrolled in preauthorized payment, why the discount was cancelled in my latest billing

Hi there,

When you check the plan by hitting the tab next to it, is this new plan you switched too eligible for the autopay discount? It should say if it is eligible or not when you hit drop down menu in the image below. It would state it at the top of the list. If it is not eligible, then the discount would be removed.

Also, if you can, please remove your first and second image that shows names and phone numbers as this is a public platform for anyone to see. You can edit your post by hitting the three dots in the bottom right corner of the post and selecting “Edit”.

Yeah i definitely explore that thing either in my billing or in the app. The thing is my monthly plan that I expected NET of the pre-authorized discount should be only $52.50 for 2. It shouldn't $125.54. I also found out that there is a rate plan change billed as well of $15each. I didnt make any plan change?

I see, and to confirm, when you explored the plan, did it show the line in the image below? Here is my plan for an example. Regarding Net cost, I suggest you check the PDF bill for the breakdown. With partial monthly plan charges and plan change fees, with taxes it adds up quick.

As you can see, my plan is eligible for the autopay discount, is this reflected in your plan as well? If it does not show, then the plan is not eligible for the discount. They also do not give partial discounts, so the credit will not appear for the duration you had the eligible plan before the change as it was in the same billing cycle.

Regarding the $15 charge, this is a standard service fee that is charged when you have a customer service rep change your plan over the phone. Did you have a rep change the plan for you? If so, then they will charge you the fee. A list of their service charges can be found below. 

Yes i have seen that in my plan details. No i haven't made any plan change. We couldnt be able to reach koodo thru phone either. That is why i am in this chat to let them know of my problems with my accounts.

I see, in that case I will flag a rep to take a look for you. Thank you for confirming those details first. 🙂

Make sure to be logged into the community using your self-serve credentials and the rep should be able to take a look. They will respond here as I have. Note, response times may vary, but a rep will respond.

I'll be expecting their response the soonest the better. Thanks for the help, i really appreciate it. Have a good one. 

Your PDF bill contains detailed information regarding your inquiry. I recommend reviewing pages 3 and 4 while you wait for a rep.

Hi ​@Donna Abusrair, we’ve sent you a private message to confirm some details. Please check your community inbox when you get the chance, thank you!