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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,086 Topics
  • 4,065 Replies
1080 Topics
E
ehlowBeginner
asked in Billing & Payments
Easy Roam US charge reversal request

I had a 1 day Easy Roan charge on my latest bill that was incurred on a day I traveled by BC Ferry from Vancouver to Victoria (without leaving the country). Can someone assist on getting this charge reversed? Thx

1182
Flo Koodo
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RKJBeginner
asked in Billing & Payments
Charged before I received sim card

I was also charged before I received the sim card and it took 10 days to received thru Canada Post .

641
Sophia
O
Olesia DemenConnector
asked in Billing & Payments
Pre-authorized payment

I am a new Kodoo customer and during in-person SIM-card activation I agreed to set up pre-authorised payments via my credit card. Under the impression of not having to think about it I did not realize the payment was not delivered on a due date, thus I was stripped of 25 points on my credit score. I am upset that it happened despite my attempt to avoid this exact situation. I read that it is more effective to reach the information provider directly rather than through a dispute. I’m hoping my situation can be helped. Please advise

4037
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Disgruntled64Beginner
asked in Billing & Payments
disconnected over small bill

Why does Koodo threaten to cut me off over such a minor bill? No other companies cut you off over $70 overdue. Is this just how Koodo does business or is my account flagged or something?

451
Sophia
S
SRHBeginner
asked in Billing & Payments
freezing koodo service for 6 months

I did not get a callback a month ago so I'm wondering how to freeze my service so i don't get charged.

1393
Boa_Guy Koodo
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lalaineBeginner
asked in Billing & Payments
Concern about billing

I change my base plan on September 29 from $50 to $25 but they charged me 3x on Sept 29. Pls help me, I’m new here. Here is my billing statement.

693
M
BWS35
BWS35Beginner
posted in Billing & Payments
Application Store Service Charge $14.99

Was charged $14.99 for something called an “Application Store Service”. I was receiving numerous scam texts of various nature. On one it stated text back “stop 360” to discontinue service hoping this would stop the messages. When my bill came, it showed this $14.99 charge on the exact same day I responded to this text (silly me). I discussed this with the Koodo rep that called me back and he insisted that I had signed up for an app with an outside service and there was nothing they could do. I told him I would not be paying and was going to cancel my Koodo service. His responded there was still nothing he could do and he would help me cancel my service. It is obvious from reading up on this on line that this is a common occurrence and Koodo is playing ignorant to a situation they know full well is happening. To take such a hard stance and be willing to lose customers shows the costs to them to reimburse must be extensive. Very poor security and customer service.

1923
Boa_Guy Koodo
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CamRBeginner
asked in Billing & Payments
phone bill past due tomorrow

Hi my phone will shut off tomorrow and I need 1 more day to pay it. I get money tomorrow and need my phone on till then. What can I do?

902
M
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Geoff225220Beginner
asked in Billing & Payments
Plan Change

My plan has been changed from UL Can Mins with 8GB of data at $50/month to UL Mins Plan SFD at $55/month. I didn’t request a plan change. How do I get this changed back?

2236
Boa_Guy Koodo
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Lana VOrganizer
asked in Billing & Payments
Charged in error for services not used

My August 2022 bill has International Roaming fees of $4.80 plus tax for voice International voice usage. I have not been out of country and can’t fathom what this charge is. I also combed through my entire August activities and there’s nothing like an International number used. I’ve spent significant time trying to figure this out on the Koodo website. Can I please be credited for the total amount?

842
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J
JkpBeginner
asked in Billing & Payments
unexplained data

Magically have a 4 gig usage while I was at work. Got my 50% and the my 90% warning within a couple hours of each other. And way after the 4 gigs. Never reached over a gig a day. Never downloaded or streamed anything. Just my doordash app which never takes much.

1113
Nezgar
K
kashishBeginner
asked in Billing & Payments
Bill payment not updating

My bill was due on Oct 3rd and I already paid using my debit card on 3rd. It has been 2 days and it has still not updated on my self serve account.

691
Dinh
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dmb0222Beginner
asked in Billing & Payments
Due Date change

Can I change off my due date?

2761
Allan M
E
EsmeeBeginner
asked in Billing & Payments
pre- authorization task

Can I pay someone's credit card bill to complete the pre-authorization task？

291
D
K
KentwBeginner
asked in Billing & Payments
pre-autherized payment

I had setup PAP in the mid of Sep, and my bill is due on 26 Sep. However, I recieved an email telling me the PAP is failed. the reason could be that I may filled in wrong Branch number of my account. May I ask that, for now, I re-setup PAP with correct information, but the bill is due, should I wait for the PAP runs or I should pay the bill first? Thankyou.

301
Allan M
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LuccinmtBeginner
asked in Billing & Payments
How can I change my address

I need to update the address on my account

1711
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P
PyreightBeginner
asked in Billing & Payments
Additional stream+ charge on bill

Hello, I signed up for stream+ in September and I have been charged twice for the service. My stream+ wasn’t working initially but someone from Koodo corrected it. When I look at extra charges there seems to be several stream+ reversals but one of the charges still remains. I would like it corrected. Thank you

741
Chris Koodo
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BkatBeginner
asked in Billing & Payments
Where can I find my payment arrangement

I had set up a payment arrangement for my bill. I just logged into my account and seen my balance, and the notice of having to pay my bill by October 4th or else disconnection. I can't find anything on my account about the arrangement. I received an email after I completed it, explaining the details of the arrangement and there were no other emails stating that my arrangements had been denied. Will the disconnect warning continue to show if arrangement has been made?

2161
Dinh
C
ChickenBeginner
asked in Billing & Payments
FAKE TEXT MESSAGE

I received a text stating that Customer support has sent a payment via e transfer having encountered technical difficulties while crediting an overpayment...visit http://bit.ly/Gfh03h3g to accept transfer

381
Allan M
C
Cody_73Beginner
asked in Billing & Payments
Questions regarding my Tab Balance.

Hey there. So, according to Koodo, as of last month, I had finished paying off my Tab Balance of $32 for an IPhone 11 I had upgraded to in October of 2020. However, I’ve noticed my most recent bill still has that usal tab charge of said $32. Isn’t your Tab Charge supposed to decrease when it hits $0? Just wondeering, and every time I try to use Assist so I can get in touch with a sales rep, it tells me they’re too busy and gives me the run-around. I just want clarity on this issue.

691
Mayumi
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Jay JamesBeginner
asked in Billing & Payments
payment

Do u guy's accept cash as an monthly payment on a finance phone

431
Allan M
Y
YanaDeeConnector
asked in Billing & Payments
An error has occured while paying the bill

When trying to pay my bill with a credit card, I receive a message An error has occurred. Please refresh the page or try again later. I tried 3 times. Why is that?

1006
Bernard Koodo
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DonnaqAdvisor
asked in Billing & Payments
Will I be charged for roaming in Niagara Falls?

I am going to Niagara Falls Ontario this weekend and want to know if I will end up with roaming charges.

1585
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E
elsalinneaConnector
asked in Billing & Payments
Need assistance outside of Canada

Hello! I’ve moved from Canada to Sweden; I called before I left the country to have my account cancelled by the end of August and it is now almost October and I’m still getting charges on my account for a number no longer in use. I tried calling customer service but they need a Canadian phone number which I, obviously, no longer have, as my SIM card has been deactivated. Does anyone know how I can resolve this?

1658
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J
Jc001Beginner
asked in Billing & Payments
closure of account and refund

Hi, I would like to know if the balance of my closed account will be refunded? My no. was ported out last week.

4411
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