Billing & Payments

Can’t schedule callback due to chatbot looping after entering phone number. There has to be a backdoor phone number to speak to an actual agent…. Can’t do via self-serve, must be agent

I recently upgraded the phones on my plan. I waited until after I had made the last tab payment and the tab balance showed $0. Just received the first bill after the upgrade and I have the new tab charge for the new phones AND the provide TAB charge. I had a callback that disconnected and now I cannot schedule another one and the rep didn't call back after the disconnect. The virtual assistant is garbage. 

My friend has an Edmonton #.  Right now they are in Dubai.  When they phone me, will my bill show an incoming call from Dubai or from Edmonton. 

What is this $14.99 charge that keeps appearing on my bill every month? I thought I knew what it was, but I now realize I haven’t a clue. It records as an In-App purchase (from Google Play store, I assume) but I haven’t actually purchased anything from Play Store in a long time.Someone enlighten me as to what this extra $14.99 charge is. I was reading the online help, and it says that texts from 5415 can also incur this charge, but I don’t recall receiving or seeing 5415 texts anywhere, I even checked my Text Spam folder (as was suggested) and found nothing suspicious.Please help, I’m honestly confused.Thanks,Neil 

So I have a question about the tab bonus. It’s saying that I have an $11.33/month tab bonus reduction, is  that essentially a credit that lowers my monthly bill by $11.33/month? So lets say that I had a $15/month tab charge, after the bonus reduction is that tab charge decreased to $3.67/month? Thank you 

My latest bill has $54.45 usage charges for three calls to Spain, but those calls were made on WhatsApp so I should not have been charged. How do I get those charges removed?  

When I was buying my new plan from you I received an email that my payment for each month should be 50.85 Cad after taxes and discounts from Kudo. I have received a new email regarding the SIM card with attached pdf file of the agreement and this pdf states my monthly payment is 65 but 50.85. Why it’s like that ? 

Hi everyone, I just made a purchase last night online with Koodoo for the deal of $45/month  ( reg. $65) to buy a S22. But the bill is kinda confused me. It is like below. Is that mean I have to pay $74.75 (plus tax again so it is will be around $86)?!!! Meanwhile I have have been charged for 15% tax above ( $65 plan + $ 20 tab). This is my first time buy Koodoo phone plan.Sub total $85.00 HST (15.0%) $12.75 Monthly bill credit (24 months) -$23.00   Total due each month $74.75   (plus applicable taxes and fees)

Call back feature on the help chat isn’t working. Is there any other way to contact customer service to have my bill corrected??

If I add a second and third line to my account, is there an option to pay each line with a different credit card? Can I generate one bill statement per line or it will all show up in one statement?Thanks! 

Koodo just came out with the Google pixel 6a as a free phone while I still pay 10 dollars a month for the next 2 years . I would much rather have a free phone but I've had the phone now for 2 months. Is there any way I can still get this deal?Also, why is the new Google Pixel 7 9 dollars a month too? I should've just waited to get a new phone 🥺

Hi, I have koodo mobile network. I paid 44.80 twice in the month of august through my debit and credit card. Student banking plan is my debit card and scene visa is my credit card. Please refund the money for back 

Why was I charged a tab charge of $10 on my latest bill? My tab charge overview says the tab was paid off on my previous bill Oct 13th

Today I auto top up my base plan. And they charged me two times. What should I do?  

My prepaid credit card was compromised. I like to use my othet credit card.

I made a long distance call wrongly. I think is a toll free number. Is that possible to waive it since I am a loyalty customer. Please help to check. Million thanks.

Need to be able to talk to a person my tab should be almost paid off and I bought the phone at the end of April 2021 and received it second week in May 2021 and I purchased a previously owned phone, and my previous tab was paid off in April 2021 My new tab was supposed to be 240.00 NOT 480.00 and it should have been paid off in April 2022.

Why has Koodo stopped taking payments at the kiosks, and Koodo assist is not working

Heading asks the q

Hi members,I want to add my wife to my postpaid account. If I do that and view the PDF bill the next month, would her name appear next to her phone number?Under the section Mobile Services, my bill (with just me right now) shows charges for myLastName xxx xxx xxxx (phone number), if I add her will her name be displayed next to her number in this section?Thank you

I got charge $109, and don’t know what this charge is for. I called Koodo, but Koodo asked me contact the third-party. I contacted the third party, the third-party asked me to contact other company. I contact the other company, they asked me my account information with them. I have never purchased or had never registered account with them. They said nothing they could do to help. The worst thing is I haven’t found any record for the scam, and don’t know if they will rob me once or recur each month.Koodo is middle dealer to help scammers. I won’t pay the bill. If I need to go to the court, I will. This is a fraud. 

Hi there, I added stream plus to my account on the last billing cycle and was charged partial charges as well as the full $25… should it not have just been partial charges for the month?TIA

According to my tab balance my last payment on Oct 21 brought my tab balance to $0, but I was still charged the tab on the bill sent to me today. I have made 24 payments on a 2 year tab. Please advise how I can have my bill amended. 

Can anybody tell me how to pay if I do not have a Canadian bank acount, Canadian card or Canadian chequingsacount?

I keep getting charged for Easy Roam for calls I haven’t made. I have cell data off and am connected to the internet.  I haven’t used my Canadian cell to make any phone calls, yet I have two Easy Roam charges.  They tell me they are valid charges, but can’t tell me what number was supposedly called. Has anyone else had this happen? What are my options?