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closure of account and refund

  • September 26, 2022
  • 1 reply
  • 433 views

Hi, I would like to know if the balance of my closed account will be refunded? My no. was ported out last week.

Best answer by Dennis

https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel#:~:text=Receiving%20a%20credit%20after%20cancelling,in%203%2D5%20business%20days.

 

  • Receiving a credit after cancelling your Koodo services: Any amount above $5 remaining on your account for unused days will automatically be refunded to you through your pre-authorized payment method in 3-5 business days. If you haven’t enabled pre-authorized payments, you’ll receive the refund by cheque, which can take 30-60 days. Heads up! Please make sure the contact information and pre-authorized payment method we have on file for you is up to date.

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  • Mobile Master
  • September 26, 2022

https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel#:~:text=Receiving%20a%20credit%20after%20cancelling,in%203%2D5%20business%20days.

 

  • Receiving a credit after cancelling your Koodo services: Any amount above $5 remaining on your account for unused days will automatically be refunded to you through your pre-authorized payment method in 3-5 business days. If you haven’t enabled pre-authorized payments, you’ll receive the refund by cheque, which can take 30-60 days. Heads up! Please make sure the contact information and pre-authorized payment method we have on file for you is up to date.