Hi, I would like to know if the balance of my closed account will be refunded? My no. was ported out last week.
Best answer by Dennis
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Receiving a credit after cancelling your Koodo services: Any amount above $5 remaining on your account for unused days will automatically be refunded to you through your pre-authorized payment method in 3-5 business days. If you haven’t enabled pre-authorized payments, you’ll receive the refund by cheque, which can take 30-60 days. Heads up! Please make sure the contact information and pre-authorized payment method we have on file for you is up to date.
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