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Question

An error has occured while paying the bill

  • 6 September 2022
  • 6 replies
  • 91 views
Y

When trying to pay my bill with a credit card, I receive a message

 

An error has occurred.

Please refresh the page or try again later.

 

I tried 3 times.

Why is that?

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6 replies

Bernard Koodo
Userlevel 7
Badge +4

@YanaDee Typically that means a mismatch between the address we have on file for you and the address you have associated with your credit card. In your case the postal code seems different. Unsure which one is correct, but pls make the first payment via your bank until the issue of mismatch is resolved. 

Y

How can I correct my address?

Bernard Koodo
Userlevel 7
Badge +4

@YanaDee It’s been updated.😀

J

I have tried to pay my bill no less than 6 times on multiple different days and this keeps happening to me. I check the address and it is the same address that I bill my card to.

Budz NC

Credit card auto payment did not went through. I thought the card is already set in the account but I got a late payment charge because of it.

Also, when I try today to set up the auto payment, it keeps on saying error occured.

I need help. And I koodo needs to refund that late payment charge because. 

Bernard Koodo
Userlevel 7
Badge +4

@Budz NC Can you pls login with your self serve account here? That way we can see what could cause the conflict. The email address you used is not associated with a monthly account. 

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