Hello,
I signed up for stream+ in September and I have been charged twice for the service. My stream+ wasn’t working initially but someone from Koodo corrected it. When I look at extra charges there seems to be several stream+ reversals but one of the charges still remains.
I would like it corrected.
Thank you
Your bill cycle ends on the 27th of every month. Since Stream+ was only added on Sep 1st it means we didn’t meet the cut off to include it on that invoice. That is why you see 2 charges with 2 different dates.
Sep 1 to Sep 27
Sep 28 to Oct 27
Hope that helps explain the proration :)
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