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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,050 Topics
  • 4,159 Replies

1050 Topics

L
LittleFatsoBeginner
asked in Billing & Payments

Paying Quebec sales tax as a non-Quebec resident

I moved from Quebec to Alberta nearly 2 years ago have just noticed that I have been paying Quebec sales tax despite the update to my address on my file when I moved. Is there anyone specific I can talk to about this?Thank you in advance!   

2
BobTheElectrician
1 year ago
W
Willie53Beginner
asked in Billing & Payments

International Calling Charge

I cancelled international calling as I do not use it, yet I was charged for it on my last bill despite the cancellation.

2
Dinh
1 year ago
H
HoytBeginner
asked in Billing & Payments

once I acive Easy Roam and start travel, will be charged every day until I come back,even I do not turn on my cell phone some days?

How easy roam is charged?

8
J
1 year ago
D
DG999Coach
asked in Billing & Payments

North America ?

What does Koodo consider North America  with regards to telephone and text services ?

11
Flo Koodo
1 year ago
K
KennyJBeginner
asked in Billing & Payments

Bill Discrepancy

I'm a new customer to Koodo and I was told by the workers there that being a new customer, I will be paying 55$ a month for 15g not the regular 65$. Well I got my bills and I am getting charged 65$ and it states on my acount that it's 65$. I don't know what to do, that wasn't what I agreed on. 

3
Bernard Koodo
1 year ago
S
Shane KimAdvocate
asked in Billing & Payments

Question about phone bill receipts again

Hello guys. I asked you before phone bill receipts. Some people answered me, thank you. I remember your answered invoice, I asking you again about Phone bill receipts because I have to tax return. I need to get a refund on the tax on the phone bill. In that case, is it okay to invoice?They said receipts. And should I print out those whole invoices during last year?  

3
Dinh
1 year ago
P
Paul TiangcoBeginner
posted in Billing & Payments

The transaction didn't go through.

I have tried to pay my bill online a couple of days before, but it always shows, "The transaction didn't go through…..". My wife and I have similar accounts, but only I have this problem. I even used her credit card but no positive results. Yesterday I had to pay through a bank, today is the due date, and Koodo still hasn't notified me of my payment receipt. Even 'Self Serve' is still showing me the amount due. Not sure if it will affect my credit score.

2
Bernard Koodo
1 year ago
J
JpBasqueBeginner
asked in Billing & Payments

What are my options if I work next to the border?

I work right by the border between the US and Canada and received a message that I was roaming and would be charged $12. I was wondering if there are any solutions for this considering I will be working right by the border and forsee this as an on going thing… Thanks.

3
J
1 year ago
H
HoHoHaMaBeginner
asked in Billing & Payments

Sent a text to spam

I received the following message from this number. Assumed it was spam.---ServiceOntarioWe sent you a return on your previous licence renewal.Text "1" to view details.Text "STOP" to stop receiving notifications from ServiceOntario.---The phone number is 1-437-655-6764.I sent the text, “1” to them by mistake about 30 minutes ago because I didn’t recognized it is a spam.Can this be protected by Koodo?Would you please advise me on what I should do not to lose my money with this?

2
R
1 year ago
J
Joseph CoasterBeginner
asked in Billing & Payments

long distance charges

where can I look at history of phone calls

1
Dinh
1 year ago
R
RupinderBeginner
asked in Billing & Payments

bill payment issue

I paid my mobile bill on 27 january 2023, but it is still not cleared. The due date is 31 January 2023. I called the bank they said transaction successful. I don’t where should i contact

2
Allan M
1 year ago
G
GuillaumeBBeginner
asked in Billing & Payments

After leaving Koodo how do I get my credits paid back

Hi there,I recently left Koodo and have credit on my last bill (showing negative number). Is there any way I can that paid to a credit card or bank account?Thank you-Guillaume

7
N
1 year ago
K
Kay165Connector
asked in Billing & Payments

extra data for the Hurricane Fiona - never got my refhnd

With the Hurricane Fiona that occurred in October 2022 Koodo responded with free data for residents of Prince Edward Island. I took advantage of the free data since we were out of power for 8 days. I got charged over 200 $ for the usage of the data and Koodo told me I will receive a refund with my next bill which never happened. Where is my money? 

7
K
1 year ago
A
alisaAdvisor
asked in Billing & Payments

Bill Payment Issue

I only used my koodo sim card for 10 days and after that I switched to Telus. But Koodo sent me a bill for whole first month, That’s pretty much unfair to pay one month bill while I only used my plan for 10 days. How can I fix this problem?

23
D
1 year ago
D
dave1099Beginner
asked in Billing & Payments

Full month charge with 1 day used for porting

Hello,I ported out from Koodo on November 30, 2022 and I was charged a full month for 1 day use. I have not yet received my credit of $47.46 on my pre-authorized credit card. Can you please assist with the refund?When did you cancel your Koodo account? 30th November 2022When was your billing cycle date/how many bills have you received since you cancelled? 29th for each monthWere you on prepaid or postpaid? postpaidWas the amount left less than $5 or greater than $5000?  No, it is $47.46Below is my bill. 

3
D
1 year ago
A
Adri_2Beginner
asked in Billing & Payments

Fraudulent Long Distance Charges

I logged on to my account and there are over $400 dollars of long distance calls to various African countries that i never made!!! What kind of system is Koodo running - the scheduled callback better have a solution immediately. 

7
Dinh
1 year ago
F
Frustrated_CustomerBeginner
posted in Billing & Payments

No Customer Service

Hi,Posting this here as not sure how to get this companies attention. As per a Jan 6th email sent to Koodo that never received a response. Just went through the telephone prompts with customer service to find it’s no longer possible to talk to a person and then was hung up on.  In short I keep getting billed and sent threatening automated emails. “I will finally make time to address this. I am not impressed with this company. I have actually yet to functionally use Koodoo's phone service. You can look through the records. The only data ever used was to test if my sim card even worked  Every interaction along the way and from then had me doubting that this company can provide any type of service whatsoever.  I have set-up automatic monthly payments at least twice. Called "customer service" numerous times. Tried to port my number over through a customer service call, in-store and through my current service provider. No resolution. Hence never used the service, because there was none. Bef

2
M
1 year ago
Odile Mok
Odile MokBeginner
asked in Billing & Payments

Payment

Can anyone help me? As I have left Canada, and did not have enough money in my Canadian bank account to pay my bills, and Koodo did not accept overseas VISA card? May I know what can I do?

1
Sophia
1 year ago
R
Renee123Organizer
asked in Billing & Payments

charge more money every month

Hi I got this Koodo phone card at last Sep, and the sale people told me the phone bill was 30 dollars per month plus tax, and the first month would charge me 50 dollars, but 20 dollars ( 50-30) will be return to my account and pay my rest bill fee. I have two years bill contract for this. However, now I have paid totally four months, and the first month charged me 60.88 dollars (53.88 + tax ) and the next three months were 42.8 (37.88 + tax) respectively. The charged money is different to the sale people saying, and how about the return money of my first money, and when can I get. Can everyone help me?Thank you. 

10
D
1 year ago
S
ScottyP83Beginner
asked in Billing & Payments

my Iphone is destroyed.

phone cannot be repaired and I’m on a tab plan. Do I have to pay the balance or can I get a different phone on the same plan just pay more?

2
D
1 year ago
L
LBouBeginner
asked in Billing & Payments

Paying off tab

My daughter bought a phone with a tab, but doesn’t want a monthly charge, she just wants to pay the tab in full - can she do this right away with no penalties? I thought I read somewhere that you have to make three tab payments before paying the balance…?

8
Allan M
1 year ago
P
PlurarOrganizer
asked in Billing & Payments

To High Bill

I got a plan which was supposed to cost 60 for cim and 15 for mobile monthly. But this month i got a bill for 811 Dollars! I am a student and this is all my funding for one month and I dont know why this happend. I didnt even travel or used data. Please help me. 

16
Boa_Guy Koodo
1 year ago
Trees and Skiis
Trees and SkiisBeginner
asked in Billing & Payments

Unpaid Balence of 0$ for over 2 years killing credit !!!!

I’m trying to get an email contact for someone at Koodo. I have had a charge of 0$ listed as unpaid on my account for over 3 years!!!. I was not aware it was there for apparent reasons and it has really messed up my credit. I need this fixed asap. My account is closed and I no longer have the email that I used to access my account or use as a reference point for conversations, if I am lucky enough to get an agent. Please help!!!. 

3
Toronto_koodo
1 year ago
B
BaddazzxAdvocate
asked in Billing & Payments

Billed for 4 numbers instead of 2

I switched from Telus to Koodo and kept my old numbers. Just got my first bill and I am being billed for 4 numbers instead of 2. How do I correct that?

17
B
1 year ago
M
Marcos710Beginner
asked in Billing & Payments

What do I owe and do I pay

When I open “Billing” on the left it shows: Amount due -$33.90 and that it is due by Jan 23, 2023. But the “Pay Now” button is greyed out and I can’t click it.On the right it says the “total due” is $42.38 Even on the PDF it shows “Total if received by Jan 23, 2023” $42.38.wtf.

1
Sophia
1 year ago

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