Billing & Payments

I had issues placing my order online last week so called to get help. They were not able to help as phone was available online only. They mailed me a sim card which was already activated and showing I owe for a bill on the 25th yet I haven't even used the sim yet.  Tried to order the phone online I wanted and even though it still says online only to purchase when I go to purchase it says it's only available in the store. Why?  Credit check has been completed and I am approved. Why am I have so many issues ordering the phone now? And why is billing started on a sim I haven't even used yet? I just received the sim an hour ago.   

I started my Koodo plan in the middle of November. It’s supposed to be $30 a month for 20 GB for the black Friday deal. I haven’t paid any of my bills yet and I just noticed that I got a bill for $226. I’m only supposed to be charge $30 a month since the middle of November, so why am I being charged so much money? It’s only been five months so I should be charged 5×30 which is $150, not 226. Also, they told me there won’t be any activation fee or anything like that. Also, they told me there won’t be any activation fee or anything like that.May someone from the customer service team please help me out here?

I was near the Quebec border and my easy roam triggered. Is there anyway to cancel or flag this? I was not in the US.

Ported in last November and my two referral credits still have not yet been applied to my account.  Please help.

Hello, I have a big issue with koodo right now. I’m a university student from Peru, and when I did an exchange to vancouver, koodo offered me a service, they gave me a sim card but I never used it.I kept receiving emails to activate my account but I blocked so I no longer received more emails from koodo.A few months have passed, and yesterday I received an email that says that I will be assigned to a collection agency if I don’t pay the service. I want to pay but I’m no longer in Canada and I don’t know where the SIM card from koodo is. I try to login but it says that I can’t login with my email and also can’t login with the phone number they gave me. I want to speak with a rep but they don’t make international calls.I really want to solve this problem and pay in order to avoid to be assigned to a collection agency.Can someone please help me? I’m really worried

Had to cancel plan to move to a different country, expected to pay remaining tab balance but have two charges on my final bill. I am being charged $462.00 for Tab Debit - Cancellation in addition to $527.90 for Tab Bonus Debit - Cancellation, why is this? Can anyone explain why they expect me to make these two payments?

After about 20+ calls to Koodo over the last 14 months Freddy was the only one out of 20 +  promising agents to call me back. This has been a long an frustrating year +. Having been charged for a phone for the last year for a phone I never received, spending 30+ hours trying to get this resolved. Very frustrated for wasting so much time on the phone and numerous visits to a Koodo kiosk. Government involvement and Court was my only next step I could see, But thank you Fredy for caring enough to get back to me. Hopefully this is the end of it. They say it will take over a month to get my $1200+  refund back. Feeling very disillusioned with Koodo. I'm thinking they should compensate me for time wasted. Almost disappointed I didn't make it to court to get paid for my time. But I know that is wishful thinking. Thanks for making it to the end of my rant 

For some reasons, I paid my bill twice in February. And again, I paid my bill one more time in March. Do I have to pay the April bill. I’m a monthly customer.

I finally paid off my Koodo tab on my last phone bill on March 6th 2023. My bill while paying off my tab is $77 (even though Koodo charged me $88 for no reason for the last year 🙄🙃) I have confirmed several times my tab balance is $0 yet Koodo is still saying my bill due for this month on April 6th is $77?? Should it not be $40 something now that my tab is paid off? How would I go about getting them to change this? I refuse to pay them anymore money than I already have. 

How do I schedule a call to explain unexpected charges on my bill?

Hi, I was just wondering if click2pay is legitimate. I used it when I received a payment reminder and now I'm second guessing it.

My uncle recently passed away and my cousin is paying his bills and his phone was through Koodo. She still doesn’t have access to his bank accounts but can get a cheque made at the bank to pay the bill. Where do we send the cheque? What is the billing address for Koodo?  thanks. 

I received my first bill, overbilled for connection fees and monthly charges in November 2022. I reached out to Koodo customer support over the phone and the store manager in person several times to get my monthly bill adjustment. Meantime, I continue making partial payments.My bill was finally adjusted in March 2023 (it took 5 months) but now I am asked to pay late payment charges for all months except last month. Wondering how I can dispute the late payment charges for the months starting November 2022. 

just purchased a phone plan with koodo online and they say it would say 1-2 business days to get my sim card, am i able to go into a koodo store to get it earlier? i would like so if possible as i need my phone for work thanks. heres the order number if that helps HFO35314351.

I recently returned from a week in Mexico where the resort offered free WIFI.  I never left the resort, so did not access any data.  However, I was charged one minute per day on Easy Roam = $14 x 7 = $98.  Is this a legitimate charge?   I have used Easy Roam in the past in other countries and have only been charged when I use data when not connected to a hotel WIFI.  What am I not understanding about this current charge?  Do I have any recourse for a refund? 

I chatted online with koodo bot on Feb.24 to cancel my account. The bot said someone will reach me for the cancellation since I’m currently out of Canada.  No one reached out and bill continues. Easy in, hard out.  

I have been setup on auto-payment with my Amex since day one with Koodo.  I rarely login to Koodo as this is a phone for my daughter and the bills are consistently $65 and paid automatically.Last month, I received a notice from Credit Karma I had been tagged with a late payment (my credit score WAS 875, I would never let that happen)!!  There was no record of declined charges to my Amex, no notifications from Koodo that a payment was late, or from Amex that a ~$65 charge was declined - which would have immediately shown on my phone.I logged in right away on Mar 13 to the billing page where it stated I was behind 3 months!!!  What!?  I immediately paid the balance ($221).  As a precaution I also updated my pre-payment method to another card (although 100% unnecessary).I have now logged in again and I have a warning that if I don’t make another $75 payment by Apr 4 I will be subject to late charges!  What is going on?  Please contact me asap.   The money is one th

I am currently in Japan and noticed on my account 2x charges of $15 under details of ER/VC which I understand is for Easy Roam charges?  I have my phone set to data roam off and I have not made any phone calls nor have I sent any text messages and have not used any data whatsoever.  How do I go abouts getting customer service to look into this and reversing these charges? Thanks

We'd like to upgrade both our phones online. Can they be done one after the other or do we have to wait longer to get the second upgrade?Also, do they accept Visa Debit?

I was charged roaming fees March 12, when in Inchenon airport in South Korea. I just changed my SIM over and was in airplane mode. I received a text telling me about roaming charges from Koodo. I don’t understand why I was charged.   I can’t figure out how to talk to a representative. Any help would be great!

Hi Koodo Community,I am travelling and I must have maxed out my phone credit with roaming fees, and it seems Koodo disconnected me. I did see notifications a couple of days ago that I needed to make a payment.I don’t think I missed a billing cycle, as it says next payment April 11. So it looks like I just presuming I’ve just maxed out my “Koodo credit limit”.I made a payment now of $80, and am hoping that will reactive things. But after a day the account is just sitting there – it doesn’t say it’s inactive anymore – it just says I need to pay the remaining $100 by Apr.11, my original billing date.My question to the community is – does anyone know what I have to do to reactivate now – do I have to pay everything off completely, early? Or just get it paid down further? Also, if anyone knows how long reactivation takes...Thank you!Tyler

If my two plans are 50 and 55 why is my bill always 116.99 before tax? 

I cancelled my service on January 18th 2023. There is a credit balance of $51.80 on my account. I am still waiting for my refund - two months later. Please process the refund as soon as possible.

Hi,I’ve been charged KOODO AIRTIME fees on my credit card even though I have Canada Unlimited and I can’t find this charge in the self service. It’s as if Koodo charged me without any trace of it on my account. Anybody can guide me on how to proceed with this?Thanks!

Trying to pay my bill through self-serve.For some reason the process of paying through credit card won’t work.I tried on separate occasions on separate days.  Same issue.My card works fine on other purchases online. Any idea on what gives?