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Billing & Payments

All discussions about Koodo billing and payments.

1,104 Topics
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PinkmooseBeginner

asked in Billing & Payments

why is my bill 11.99 more every month

If my two plans are 50 and 55 why is my bill always 116.99 before tax?

583

1 year ago

richlee999Connector

asked in Billing & Payments

Refund Overdue

I cancelled my service on January 18th 2023. There is a credit balance of $51.80 on my account. I am still waiting for my refund - two months later. Please process the refund as soon as possible.

2867

1 year ago

FredasdBeginner

asked in Billing & Payments

KOODO AIRTIME CHARGES without invoice.

Hi,I’ve been charged KOODO AIRTIME fees on my credit card even though I have Canada Unlimited and I can’t find this charge in the self service. It’s as if Koodo charged me without any trace of it on my account. Anybody can guide me on how to proceed with this?Thanks!

24518

1 year ago

kmittOrganizer

asked in Billing & Payments

Can't pay my bill through self-serve. Won't take my credit card

Trying to pay my bill through self-serve.For some reason the process of paying through credit card won’t work.I tried on separate occasions on separate days. Same issue.My card works fine on other purchases online. Any idea on what gives?

70513

1 year ago

Brian CabsOrganizer

asked in Billing & Payments

Error Charges | Easy Roam | How to request void?

Hi, Who could take care this Easy Roam charges?I turned off my cellular data and roaming. I restarted the phone but I still get $15 charges on every layover on my flight and I get about a warning on a “Easy Roam” and did a research to turn off.No Calls, No text messages and no voicemail. it’s literally an error since i have a connection flight outside Canada.

39912

1 year ago

JaiselvaBeginner

asked in Billing & Payments

Wrong payment of tab balance

I recently checked on my account and it was said that I have 120$ left on my tab. My mobile is on seasonal hold since i am in abroad and i want to receive text from bank etc. So i opt to pay the tab balance so that i can choose from bring my phone plans which is the cheapest one as i need to just receive text messages. i initiated the payment but i cant choose the BYOP plan. I contacted through messenger and they said i need to pay the tab bonus which i am totally unaware. So i asked her can you help me to revert the payment and she asked to contact customer care which i cant.. since.. my mobile is on seasonal hold. there is no number to contact customer care.. +18669956636 is asking to contact through self assist. can you help me that how can i contact them since i am in abroad and also will they help me to revert since i did without knowing it online

331

1 year ago

ThalieBeginner

asked in Billing & Payments

charged for long distance

I was charged 36$ this month for long distance and I didn't leave Canada? Im near the USA borders.

1203

1 year ago

Donna LeeBeginner

asked in Billing & Payments

roaminf fees

Hi, I was recently out of Canada for 7 days and I was charged roaming fees for all 7 days but did not use phone for calls or text except for 3 of these days . How do I get this addressed or explained to me please ? Thank you

453

1 year ago

MichLCBeginner

asked in Billing & Payments

Halting old KoodoMobile/PC Mobile monthly bills

I have the exact same issue and questions as this related post: Please tell my how I can stop receiveing monthly bills from Koodo. I have not been with PC Mobile/Koodoo for something like 5 years.Thanks

973

1 year ago

dhelBeginner

asked in Billing & Payments

Callback Problem

I have a callback appointment today and the voicemail always saying we tried calling you and will call you back again. Is there any nukber to call the customer service rigth now? thank you for reading my query

7322

1 year ago

JodWBeginner

asked in Billing & Payments

ER/VC Charges

Please explain to me how and what an ER/VC charge is? We have numerous on our phones, while travelling in the US and there is no explanation, does not match up with our usage (lack of usage), and is not explained in Easy Roam. Not accpetable. Please advise, thank you.

15602

1 year ago

frustrated with serviceBeginner

asked in Billing & Payments

Billing difficulties in getting Koodoo to use the new credit card information 2 months in a row.

My credit card was compromised in February. I had it replaced and went to self serve around the middle of February, and entered the new card information. I received several texts saying that I had an overdue account, was charged a late fee, had 12$ extra on the February account, and had to pay March as well. When I called my credit card company, they said that your company had used the old credit card. I have updated my credit card information on self serve again, just today. I hope your system is efficient enough to remove the late charge, explain why my February bill was too high, and use the CORRECT credit card information. When I tried to use chat, this was not resolvable. When I requested a call, for some reason I could not activate the accept call button. I have been left hanging. Koodo is not very user friendly in terms of trying to speak to a person. AI is not developed enough for chat to work well. I hope someone in you company can read this and ensure things are corr

761

1 year ago

JosephAinsBeginner

asked in Billing & Payments

self serve won't let me pay my bill, tells me the charge didn't go through

every time I go to self service to pay my bill it either tells me self service isn’t working right now or when it is and I make the payment, it tells me the charge didn’t go through and I need to start over.

2776

1 year ago

DorsetRockstar

asked in Billing & Payments

Overdue Bill Contact

I have 2 Koodo numbers and live overseas. We changed our phones and there is no way to transfer with QR code overseas - so the lines were redundant and not used. I have suddenly received an email saying that there will be a collection agent used to reclaim the money for numbers we haven’t even been able to use and Koodo know there has been no activity… I can’t get a callback as I don’t have a Canadian number so there is absolutely no way to contact anyone - help please

2233

1 year ago

andreygBeginner

asked in Billing & Payments

Need to contact customer service

Hi there,I am currently out of the country and would like to contact customer service. Since I am out of the country I can’t schedule call back. How can I reach customer service?Thanks,Andrey

6518

1 year ago

SophieXu7Beginner

asked in Billing & Payments

International Roaming Charges unfairly

I have been charged $99.88 for international roaming which I believe I did not use. Could you assist and help. I have been charged twice for the reconnection fee. Could you reverse one of them. Thank you.

1101

1 year ago

ShmaeBeginner

asked in Billing & Payments

How do I choose my billing date?

I set up my preauthorized payments and need to set the date so that it lines up with pay day. How do I do this?

851

1 year ago

Adamdf101Beginner

asked in Billing & Payments

Extra Airtime Charges!?

Hi there,I have a unlimited Canada-wide plan with Koodo, but I’m overcharged for the Airtime service.I was never informed of this fee when I signed up. These extra fees are sickening me. Can you please help me to understand what Airtime is and how I can get rid of this service and why am I being charged???

1092

1 year ago

tbonghyoConnector

asked in Billing & Payments

Regarding register new payment info

Hi, I tried to change my new credit card for payment, but I got an error message says “something wrong, try it later”. I fed up to change my cc information. what should I do? #227 is real customer service number? they asked me PIN number so I am not sure this is real number or not. I tired to VISA and VISA debit but both not updated. any advice will be helpful. Thank you!

2296

1 year ago

preyaAdvisor

asked in Billing & Payments

iPhone 11 Black Friday deal issue

This is 4th time I got the wrong bill. I got nearly 75$ bill whereas the deal was for 45$. I can not waste time all the time commenting like this. The Koodo service is not doing anything. I can’t waste time and comment on community every month. Fix it ASAP. And please someone flag the rep. thank you.

815

1 year ago

MeiyoshidaBeginner

asked in Billing & Payments

why did i get my bill?

Hi, I left Canada on feb 1, and I threw away my SIM card, also didn’t use Koodo service since then. But I am still getting my bill and seems like I have to pay for that even tho I don’t even have SIM card? Please help me with this situation.

762

1 year ago

Kamran78Rockstar

posted in Billing & Payments

Payment problem

I have not been able to make a payment for 2 days already. There is a problem on the Koodo page, it says that please try again later, but 2 days have already passed.

40114

1 year ago

Antoniohb76Beginner

posted in Billing & Payments

Complaint for incorrect plan and charges

In January 2023, two female Koodo sales representatives visited me at my home. They offered me to change my telephone service to Koodo and told me that the plan to pay was $39 CAD plus taxes.On the bill the first charge came in for $55 plus activation fees, total 242$1.- They never told me that I would receive activation charges.2.- the amount to pay is incorrect.My wife called 3 times requesting the cancellation of the difference in the price of the plan 16$ for each phone line and the cancellation of the activation charges 50$ for each line.Two months have passed and I have received two bills and I still have not received the cancellation of both charges.Your customer service is inefficient and even worse, I cannot file a complaint against the people who activated these services because not even Koodo knows how they activated it. .In total, I recognize as a charge for the services offered $39 for each line from the month of February and the days corresponding to the activation date i

3352

1 year ago

SeeMeSkiBeginner

posted in Billing & Payments

Does the welcome msg mean i was charged roaming?

Hello, I would like to dispute a roaming charge as I was on Canada but near the US boarder.

523

1 year ago

Carly RBeginner

asked in Billing & Payments

Unexplained bill increase ?

My bill is suddenly $10 more and I'm not sure why? There is typically this monthly credit (see in red) that appears that is no longer showing on my bill this month. There was also an additional $3 add on that magically appeared this month that I definitely did not request leading to a total $13 increase. Monthly and other charges (Dec 02 to Jan 01) $50 12GB UL Can mins SFD $50.00Mthly credit (before tax)* -$9.52AB 911 Government Fee $0.95Tab Charge $15.83

5321

1 year ago

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