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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,071 Topics
  • 4,222 Replies

1071 Topics

T
Tigger DConnector
asked in Billing & Payments

Data Charges overnight?

Hi - I checked my data use (very low) and see that there are several “events” that use data when I am asleep. Usually between 2:00 and 6:00 a.m. Most are for less than a MB but this week there was one that used 35 MB! Why? I am not checking sites, receiving or sending anything. As I said, I am asleep and I don’t use my phone while asleep. When my phone is at home, it uses my wifi so data should not be touched. 

1
M
1 year ago
S
sflemsBeginner
asked in Billing & Payments

Erroneous Long Distance Charges

I have a contact who lives in NS, and have been charged roaming fees for text messages to their canadian number. Neither of us are/were roaming or travelling. I do not live near a boarder.Why is Koodo charging roaming fees here when the contact’s number is both Canadian and not connected to my account in any way? I see several guides from Koodo and community suggestions on how to prevent this. That being said, it should not be a customers responsibility to require both their own phones, and every one of their contacts to have device specific roaming settings enabled to prevent these erroneous charges. This has been a problem for years. When is the solution coming?Regarding the charges. How can we rectify these?Regards,Scott

3
D
1 year ago
S
SuansphoneBeginner
asked in Billing & Payments

Roaming & Application Fee

I was charged a roaming fee but didn’t leave Canada.  I was also charged an application fee but have no idea why.  How do I get the roaming fee reversed and more details on the application fee?  

3
Chris Koodo
1 year ago
D
darianjBeginner
asked in Billing & Payments

bill promo cedit upgrade375

Hello was wondering if anyone knew if promo credits take a bill or 2 to be applied?. Upgrade phone with promo upgrade375 supposed to get 25 dollars off for 15 months. Just got first bill and noticed no credit wanted confirm if missing or will take awhile apply. Kind regards 

1
M
1 year ago
H
hpv12Beginner
asked in Billing & Payments

Roam fee charged twice in 24h period

My usage shows a roaming charge at 2040, then again at 0135 the following day in the same country. I know when traveling to different countries in the same day with different roaming prices you get charged twice but this is not the case obviously.

2
H
1 year ago
S
ShirlsCBeginner
asked in Billing & Payments

Account was suppose to be placed on Seasonal Hold

I am presently out of the country and spoke with Koodo regarding putting my account on seasonal hold.  This was to take place the first of November.  It has not been placed on seasonal hold and I am being charged full price for my plan.  I need this to be corrected.  Any info would be appreciated.

2
Mayumi
1 year ago
W
WhereismyphoneBeginner
asked in Billing & Payments

Pre-authorized payment pays off bills late and affects my credit score

Hi there,I noticed my credit score report shows that I have a $57 balance with Koodo. Since I set up my pre-authorized payment a few months back, I didn’t expect to see this.I suspect this has to do with the fact that my credit card gets charged at beginning of the next month (although my bill is out on the 17th), while my credit score report is out right before that. As a result, my credit score has been negatively affected.Is there a way to pay the bill earlier with pre-authorized payment? I really do not want to pay the bill off manually every month, or to see my credit score continue getting punished.Thanks a lot!

1
M
1 year ago
I
Ish04Beginner
asked in Billing & Payments

Bill

I purchased an extra 10gb in my last billing cycle, got charged $10 for that. Then an extra 1GB for $25 more.But my march bill shows two $10 charges and 2 additional $25 charges (the bill days i bought the additional 1gb data twice which is not true as i have the texts message from koodo when it got activated)Moreover, if the additional 10gb data add on from the previous month has been transferred to this month as well, why doesn't it reflect in my usage when i login to self serve?Please fix this! 

1
M
1 year ago
MichaelEW
MichaelEWBeginner
asked in Billing & Payments

I have been billed and I have still not got my SIM card!

I have not received my SIM Card and I have not Activated my phone. How can I speak to someone?

1
D
1 year ago
G
gz_xiaoConnector
asked in Billing & Payments

Falsely charged for US roaming

I got dinged for a US roaming charge on Feb 19 and 20. I did go into US on Feb 18 and used roaming data. However, I was at the hotel and kept using their wifi. I even disabled roaming once I got to the hotel on Feb 18. I would like a customer support personnel to take a closer look if possible. Thanks.

5
L
1 year ago
N
Nix tibsBeginner
asked in Billing & Payments

How to avoid roaming while on a ferry?

I often take the ferry from Vancouver to Vancouver Island and occasionally get charged for US roaming because it thinks I'm traveling in America. This is super annoying. How can I fix this?

1
R
1 year ago
J
jaykay09Connector
asked in Billing & Payments

Refund Credit

Hello, I deactivated my account in January. There's a refund credit of - $53.42 showing in my account. On the bill, it send it will be mailed to me as a check but I don't live at that address anymore. And i don't see any options to change my address. What should I do? Thank you

4
J
1 year ago
A
AlexThAmbassador
asked in Billing & Payments

No SERVICE

I am in the US and have  a US roaming bundle. I also have a Canada wide talk bundle. My prepaid monthly talk is used up. I cannot make or receive calls on my phone. I tried to set up a call back, but I end up in an endless loop on the Koodo assist, I enter my number, then am asked to log in, even though I am already logged in. I log in again, then start the Koodo assist process again, and am asked to log in. I have been a Koodo customer for almost 10 years, and always found the service outstanding, but am now thinking of leaving! Plus, on top of this, the data included with my plan has been dropped. I need a human.

10
A
1 year ago
S
SchylerConnector
asked in Billing & Payments

complaints

I'm sick & tired of getting a message saying my bill is $42.92 but by the time I pay it it's gone up 2 $54😡🤯 I'm on a TIGHT budget and this ISN'T helping 

2
D
1 year ago
E
EmmacagBeginner
asked in Billing & Payments

contest charges

Back in December I was out of data so I agreed to buy another 1G. A few days later I got a text offering me 25G for a better price, so I agreed and cancelled the 1G.  Then Koodo sent an offer 50G a month for $3 more then my current plan. So I cancelled my previous purchases and upgrade my accounts to the 50G. When I received my bill for the month, it was $30 more than usual. How do I speak with someone about these charges? thank you,Emma     

3
E
1 year ago
F
FlyerCoach
posted in Billing & Payments

Option I never requested

I saw this topic on a closed topic.Wondering why they added the LD 1000 min without my authorisation we don’t have anyone or know in other countries and never call abroad.Been a koodo post paid customer for 10 years they could have notified me but they didn’t. Anyhow I cancelled the stupid extra charge. I noticed as my bill changed.  

3
F
1 year ago
J
JL4Beginner
asked in Billing & Payments

Why did my plan go up 5$ without being notified or anything?

Why did my PLAN go up 5$ without being notified or anything?

2
Mayumi
1 year ago
S
SchylerConnector
asked in Billing & Payments

BILLS

Why is March's bill already up when I just paid  February's? 

1
M
1 year ago
S
SuperoConnector
asked in Billing & Payments

Can't make a payment by credit card

I was trying to pay my bill using credit card, it always shows it didnt go through , either start it over or use different method. ive tried couple times, its still not working.

19
Bernard Koodo
1 year ago
B
BroddOrganizer
asked in Billing & Payments

What's this $79 application charge for?

I have an “application charge” on my most recent bill but didn’t use any other application. I also can’t find the name of the application in order to cancel or dispute it. How do I dispute this? 

11
B
1 year ago
E
EuropeantravellerBeginner
asked in Billing & Payments

Double charged Easy Roam and ER/VC

Hello,I used Easy Roam for the first 2 days of a trip to Europe and was charged  $15 for Easy Roam for each day (2 x $15)  and also  charged for ER/VC  ROAM/VOY in ‘Airtime details’  also exactly 2 x $15 on the 2 days I used Easy Roam.2x15 Easy Roam2x15 ER/VC ROAM/VOY for the same 24 hour periodsI have just chatted with the Bot on Koodo Assist who says  that with Easy Roam a user will not incur pay-per use charges. How do I get a refund for being charged twice?  I have now got an eSIM set up, removed Easy Roman and should not have any further issues. In addition 1 single text I sent at 16:06 CET time today (has been charged as 5 separate texts resulting in a total charge of $3.00 instead of 60 cents. How do I get these charges removed from my bill? I am abroad I cannot schedule a callback about these charges - double, quadruple billing. What options are available. Thank you.

1
Dinh
1 year ago
V
vancoderConnector
asked in Billing & Payments

My plan was changed to more expensive one without any notice

I paid 50 dollars/month for many years, and didn’t change my plan to more expensive one, yet this February I received a 5$ increase not including tax. What is it? Can someone please explain.What does expires mean? I didn’t have any tab plans or other time-limited contracts.In addition to that, my plan now doesn’t show any relevant info in dropdown:I compared Jan and Feb bill and they differ only in 50/55 number, that’s it.How to revert it back?Thanks.   

14
G
1 year ago
S
SarahMcBeginner
asked in Billing & Payments

Tab Bonus vs. Tab Balance - what's the difference?

My tab balance is -0.45, I want to upgrade my phone. I go to pay off balance and they want me to pay 36 which is my tab payment. I am wondering what happens to the left over money. Does it go towards my remaining balance of my upgrade? thanks 

4
Mayumi
1 year ago
D
dwetoszkaOrganizer
asked in Billing & Payments

bill

My last month bill was 65 dollars instead of 45. please change 

7
Sophia
1 year ago
P
PalaBeginner
asked in Billing & Payments

stream+

If I have two other people on my Koodo account, and I, the account owner adds the stream+ to my account, can the other two people also use the stream+?

2
Dinh
1 year ago

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