Koodo Community
Question

WHY DOES NOBODY PICK UP CUSTOMER CARE?

  • 11 March 2023
  • 3 replies
  • 128 views

I have been trying to talk to a koodo agent for months now. That stupid machine will not let me go to an agent. What can i do here i am extremely frustrated. They keep me charging me for bullshit and i cant even call customer care to get those charges removed? 


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3 replies

Userlevel 7
Badge +4

What are you charged for that you wish to dispute?

Userlevel 7
Badge +4

I have been trying to talk to a koodo agent for months now. That stupid machine will not let me go to an agent. What can i do here i am extremely frustrated. They keep me charging me for bullshit and i cant even call customer care to get those charges removed? 

To add on to Sophia’s point, can you provide a screenshot of your bill to show the charges? Make sure to remove any personal details, as this is a public forum. 

Userlevel 4
Badge +4

@Eklavya13 Weird….everyone is able to to talk to them but you?? Something is definitely off…..normally things like this end with “user error”. 😀