Hello, I deactivated my account in January. There's a refund credit of - $53.42 showing in my account. On the bill, it send it will be mailed to me as a check but I don't live at that address anymore. And i don't see any options to change my address. What should I do?
Thank you
https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo
If you had preauthorized payments set up, the refund should go back to that. Otherwise it will go to the address on file.
You can change your address in self serve via the steps here
Thank you for your reply but I don't see my profile option. There's only overview and billing options. Is there any other way?
Thank you
My Profile can be found after you click the self serve menu
Ok, thank you
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