Skip to main content
Koodo Community

So, I decided I wanted to pay off my tab balance. Now, when I clicked to pay, it then popped up that the balance had changed to 0$. However, it didn't ask me how I wanted to pay and I don't see a charge on my bank account. Does anyone know why this is or where I could find what it was charged to?

If you chose to pay off the Tab balance, the amount would be put in your next bill. When the next month bill, you should see it https://www.koodomobile.com/en/help/everything-you-need-to-know-about-tab

Also, just a reminder, there was a hidden amount “tab bonus” that you would have to pay in the case you cancel or upgrade to a new phone before the 24 month period. https://www.koodomobile.com/en/help/Tab-bonus