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Question

Someone help me please !!!

  • 12 March 2023
  • 1 reply
  • 29 views

So, I decided I wanted to pay off my tab balance. Now, when I clicked to pay, it then popped up that the balance had changed to 0$. However, it didn't ask me how I wanted to pay and I don't see a charge on my bank account. Does anyone know why this is or where I could find what it was charged to?


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Userlevel 7
Badge +4

If you chose to pay off the Tab balance, the amount would be put in your next bill. When the next month bill, you should see it https://www.koodomobile.com/en/help/everything-you-need-to-know-about-tab

Also, just a reminder, there was a hidden amount “tab bonus” that you would have to pay in the case you cancel or upgrade to a new phone before the 24 month period. https://www.koodomobile.com/en/help/Tab-bonus