Billing & Payments

I would like to dispute my Easy Roam charge for July 15, 2023. I did head down to Point Roberts although I did make sure I was not taking any calls and turned my data off. Quite upset about this charge as I will be using Easy Roam in a few days for about 4 days and this additional charge for it looks like 1 minute on July 15, 2023 seems like a huge waste. Is there any way I can dispute this? 

I have wifi at work and home but yet I got charged 40$ for data. How do I dispute this?

My account says -$2.38. I'm assuming that is an overpayment ? 

Hello,I have been using koodo for the past three months. My bill is due today and  my account has been  suspended. I have been trying to make payment with my debit card which is what I have always used but now it keeps saying ‘’Something went wrong’’

I cancelled my account and now I have a credit on it.  How do I go about getting that mailed to me?  I was not set up for automatic billing.

Hi All - I am a self-serve prepaid customer (with a bring my own device plan) and had just been charged my monthly amount on my credit card.  Three days after making this full payment, Koodo offered a time limited service upgrade.  I chose to do the upgrade and when I did, I was charged the full amount, even though I had just paid for the full amount of my old services.  This happened a couple of months ago and there has been no prorated refund under my previous plan.  Please tell me there is some way to get a refund after being charged full price after only using 3 days out of the month. Thanks. 

Hi I am now currently living overseas and have been trying to contact Koodo through email explaining my situation. However, the email could not be delivered as the mailbox (paymybill@koodo.com) was full. I could not book a call session through Koodo assist as well as it says international phone calls are not supported. What should I do?

Hello! I was checking out my bill as I’m out of the country right now and in the USA and I’ve been trying to stay diligent about avoiding excessive fees. I’ve been moderately successful, except with one thing. My minutes show me a handful of calls being made from my own phone number, apparently originating from and being received in the USA. The receiving part obviously makes sense, but I didn’t make calls those days, and I certainly didn’t call myself. I checked my voicemail just now, and there were a couple in there, but they were old and didn’t have any numbers associated with the numbers given in my minutes info.What are these phone calls? I’d like to know because they are $1.60 per each one that I’m not making. It racks up!

I currently have pre-authorized payments set up on my account.  I want to change the amount I am paying but when checking my account I only see the option to set up new payments and cannot locate where I can just make the change to the current payment amounts. My concern is that if I set up a new pre-authorized payment amount is that both amounts will be paid.Any suggestions and help is appreciated.Thank you.

I have been a Koodo customer for several years and for the last 10 months I have had my account on a seasonal hold since my family moved out of country. Due to this, I have not been using the Koodo Self Service portal since I had no reason to. We are now preparing to move back to Canada and have been working with a mortgage broker. Today we were informed that we have an outstanding bill of over $600 with Koodo going back to when we first moved away. The issue I have is that my account has automatic payments setup with my credit card, which has not changed. Koodo never tried to take a payment in the last 10 months, meaning that all the seasonal hold charges on top of final bill from last year have accumulating and getting late charges added onto them. My wife’s Koodo account has not had any issues as the payments have been coming out regularly without issue. I contacted my bank and there confirmed that there is no issue with my card and that Koodo has not attempted to take payment in th

When setting up my first account, the service agent was not able to get it to work.  On  a second try he was able to set up the account.  However I have received two bills.  The first is the normal bill I expected.  But I also received a second bill for a disconnection charge for the first failed attempt.  How do I get Koodo to remove this second charge that I am not responsible for.

I was charged $1,330.91 after cancelling my plan with Koodo. I have no tab leftover and I payed my last months bill already. Would like to get that resolved.

We have a family plan. The primary user stopped paying the bill. How do we get a new account if only the primary has access?

Does anyone know the correct number I could call from Australia or do you know any other ways that I could cancel my Canadian sim card from my end. I've tried to call the *611 voicemail system and using the self serve to pay for my first bill but they only accept Canadian credit cards so I got charged for an extra month. I'm scared that the bill will keep on adding up. It would honestly be really great if someone could help me out.

As a new subscriber to Koodo, when I purchase new plan (BYOD) online, when is that account become active?I have to wait for new SIM to arrive. Then I have to port my number from current provider. Is time ticking from the original purchase, or from the first time SIM is activated, or once number becomes active on Koodo?

My credit card was scammed during my trip to other country and I had to freeze my credit card account. The bank needed to confirm my identity so they had to call my number. Then I noticed that I was charged for Easy Roam. Why should I be charged AS A VICTIM IN A SCAM?

I am trying to join Koodo online. I have a phone but I don’t have a phone number to enter. I can’t proceed just entering my email. What do I do?

I canceled the koodo service and received negative value bill while the address was no longer valid for me. Just wondering if I can change to address to get the cheque for refund. Thank you!

Good day, I just found out my tax exemption has been approved, however I've been a koodo customer since 2019 and I've been paying taxes ever since then, will my tax be credited through my koodo account?Thanks Gabriel 

I have been in Mexico for a week, I’ve turned off data roaming. I have not enabled easy roam (I don’t want it). It’s my understanding that receiving texts is no-charge. Anything outbound is charged (or answering a voice call) how can I confirm there aren’t any unexpected roaming charges being accumulated?  I don’t see anything in my account for “current usage” (which is expected) - I just want to confirm that there won’t be some huge surprise next billing cycle. 

Just wondering what the average wait time for the refer a friend credit to kick in is. I've only been with Koodo a month and used my friend's referral, and I know it says 4 to 8 weeks to confirm in the fine print. That seems like a long time though... What are other people's experience with the referral program? When I started creating this post it showed me a similar post where it said the person was 3 months in and still waiting. I haven't even received confirmation that the refer-a-friend application was approved yet.

J'ai terminé de payer mon téléphone à l'aide de la balance koodo. Sauf que ce mois ci il est quand même chargé le même montant sur ma facture, alors que ma balance affiche bien 0$. Pourquoi ? Et comment y remédier ? 

I'm currently out of the country and had my sim card in an old phone that I was using just for navigation. That phone has been stolen and I'd like to suspend the sim card but not blacklist my current phone that I'm still using that's associated with that sim card. I can't figure out how to do this online? The help chat tried to schedule a callback but I don't have access to a phone number where I'm traveling. 

Hello, my name is Jeremy and I’m hoping this is the right place to post this.  I just want to thank Katherine for everything she did for me today. Very fast and efficient. Gave me my one and only option (which is was excellent of course), while also being respectable and understanding.  It should be said that even if I didn’t get my service back, I’d still be appreciative of her efforts and absolutely superb customer service skills. I know a lot of people are only thankful when they get something out of a service but even if she told me I was out of luck, I’d be very understanding. I hope she sees this and gets some sort of accommodation. To her manager; you’ve got a good one :)

Hi, As I am travelling abroad, I want to execute a seasonal hold for 2 months period starting from 14-Jul-2023 to 10-Sep-2023. Any suggestions it could be done faster?Could you please help on this?Thanks.Dharmendra Muthu