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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,122 Topics
  • 4,213 Replies
1122 Topics
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Gwiseon LeeNew Member
asked in Billing & Payments
I want to close my account

Last December 23th, 2023 I called Koodo to close(cancle) my account. Because I was planning to leave Canada. I closed my account with the employee through the call. When I asked if there is any additional cost that I have to pay for the rest of the day, she said that I only need to pay for the additional 3 days. She said that the cost was $7 and when I went to the website, It was charged $15.68. I don't know why it changed, but I paid $15.68.After that, when I logged in to check if my account was canceled, I saw that $31.36 was charged for the January charge. I am not living in Canada right now, so it is difficult to make a call.  When Koodo staff see this article, please check this again and close my account. Thank you.

2551
Mayumi
10 months ago
K
KrispMember
asked in Billing & Payments
Long Distance charges when porting number

I was with Koodo up until I signed up for a Black Friday deal with Public Mobile.  I switched over and received my final pro-rated bill from Koodo shortly thereafter. A month or so later, I received another bill for long distance charges on a call the same day I was porting my number.  I had Canada-wide free long distance, so it shouldn’t have been as issue. Anybody have any idea why this would happen?

1123
K
10 months ago
B
billzebubConnector
asked in Billing & Payments
billing issue

My unlimited long distance issue with the perks was resolved last month but my new bill I am still  being charged 48.80 for Dec 11,2023. It must have been missed when the issue was fixed. Also, when applying perks, there is still issues applying them. I couldn't change my one number to the cheaper 50$ plan because I was afraid the same thing was going to happen again.

821
Flo Koodo
10 months ago
J
JB54Beginner
asked in Billing & Payments
Roaming in Mexico

I’m traveling to Mexico tomorrow and only want to use Koodo roaming til I get a local SIM card, i.e. within the first 24-48 hours in country.  Once I start roaming is the initial daily charge ($16, I believe) for: a) the first 24 hours (e.g. 3 PM to 3 PM)  or,  b) til midnight of the day I start roaming (e.g. 3 PM to midnight)? Thx.  

1603
J
10 months ago
J
Jjd663Beginner
asked in Billing & Payments
How do I cancel my plan?

There seems to be no option on Self Serve and when I requested “I want to cancel a line or an account” to Koodo Assist digital rep, it replies “We're busier than usual right now but there is no need to talk to a rep as all our offers are online↗ or in store!”. I looked through community posts and can’t find an answer, so I tried messaging Koodo on facebook and twitter and no reply from them either, hopefully they will at some point.Why’s it so hard to cancel a plan? It should just be an option in Self Serve.Appreciate if anyone can help me out on this.Thanks,Jeremy

77013
Dinh
10 months ago
B
Bluenoser93Beginner
asked in Billing & Payments
Easy Roam Charges - Canada to Mexico via USA

Upon review of my recent bill, I noticed that there were several days where my wife and I were charged both the USA and International rate for Easy Roam. These were days where we were travelling to Mexico via the USA. I could not find any language on the Easy Roam page or anywhere else that detailed you would be charged both daily rates if you are travelling to another country via the USA. My question is, should the more expensive International rate ($16) not supersede the USA rate ($14)? Koodo touts it as a “daily flat rate”, when in reality they are double-dipping for $30 ($14 + $16) if you pass through the States.Does anyone know where the language explicitly stating that you will be charged for both rates is located? Or has there been an error in my billing?

2433
L
10 months ago
E
edirBeginner
asked in Billing & Payments
How do I cancel service with koodo and deal with accumulated bill from outside of Canada?

Hi, I had two mobile lines while I was visiting Canada in June July and August 2023. I was told in person by 2 different koodo service reps on different days at the Koodo kiosk in Walmart that the way to cancel the service was to just stop paying the bills and the line would be cancelled. However, I see that even though I had left Canada and had not even had the SIM card in my phone, I continue to be billed monthly and the bill just keeps growing. I see that this will affect my credit rating.  I want to cancel my services with koodo because I am not even in Canada anymore (I haven’t been since the end of August).   I also want to deal with my accumulated bill so that my credit rating is not affected.  Can you help me with this? Thank you.

6154
E
10 months ago
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nacBeginner
asked in Billing & Payments
I have a credit in my account after transfering out; how do I get paid?

Hi, I’ve recently transferred out from Koodo, but I have a credit on my account. Could somebody please help me to get this credited back to my CC on file?

1293
D
10 months ago
P
paulateeBeginner
asked in Billing & Payments
Merging Two Monthly Koodo Accounts

Hi, My spouse and I switched to Koodo during their Black Friday promotion. We each created our own Koodo accounts, and we each pay monthly (post-paid). Now I want to merge our accounts together so that we only get one bill. An agent at the Koodo kiosk said it’s free to merge accounts but we need to do this via callback. The callback agent said merging accounts costs $50... Which one is correct?  Is there another way to put two Koodo numbers on one bill for free? Thanks in advance  

3461
Dinh
10 months ago
I
IronPandaRockstar
asked in Billing & Payments
I can’t pay my bill with my visa card

I can’t pay my bill with my visa  card . I called the bank it shows all info are the same name , address etc  Yesterday I arranged a call . And I got ball back from Koodoo . They told me the department that doing this is not working . Says Koodoo will call me back this morning  from 8-9 am . But I  got no call . Could anyone help ? 

60721
Flo Koodo
10 months ago
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LeannaGoebelCoach
asked in Billing & Payments
cant see what my bill is

every time i go to see my bill i get this error  :Application error: a client-side exception has occurred (see the browser console for more information).how am i suppose to pay my bill if i don’t know what it is? anyone else having issues with this?

1532
Bernard Koodo
10 months ago
K
KeithCoach
asked in Billing & Payments
Travelling to Europe without Easy Roam

I’ll be traveling to Spain for 2 months early in the new year. Last year I popped out my Cdn/Koodo SIM and bought a Vodofone Sim (10E for 50 GB data for 28 days with 300 international calling minutes ).  It worked well or local data and Whatsapp use as well as for calling home while being much cheaper than EasyRoam, which costs more than that per day.  I will do the same this year. One thing I’m wondering about:  Can I check my Koodo voice mail somehow without using my Koodo SIM?  If I have to use my CDN SIM to do that, am I correct in thinking I can put in my Koodo SIM and make the call to voicemail at $2/min.  While my CDN SIM is active but I have Wifi access, what do I pay for receiving or sending texts - I’m thinking of two factor verification??

63711
G
11 months ago
D
DanynoushBeginner
asked in Billing & Payments
Question About Koodoo Internet Fees

Hey there, my second question about koodoos internet service, the billing scheme confuses me a little bit and I am looking for clarification, we are charged 55 (bundled price) when we purchase which is the price monthly but also 7 days after the initial charge and also on the 15th for the next month? Would the initial charge count as an activation fee? Any assistance helping me understand would be much appreciated thanks!

1535
D
11 months ago
Dale Nielsen
Dale NielsenBeginner
asked in Billing & Payments
changing email

Changing email account 

511
Sophia
11 months ago
X
xvelvetdarknessBeginner
asked in Billing & Payments
Transaction did not go through? Still withdrew money

I had an overdue balance that needed to be paid to reinstate service. When I went to pay it in self serve, after submitting my card information I got a screen saying the transaction couldn't be processed (or something like that). The problem is that the amount I wanted to pay was still withdrawn from my account. I didn't get a confirmation email like I usually do, and the outstanding balance remains the same. Is that payment just lost in cyberspace? 

371
Dinh
11 months ago
C
CrazygamingConnector
asked in Billing & Payments
no bill notification for Koodo Internet

I bought my internet on October 31st and it is currently December 11th and I have yet to receive a bill notification or anything for it and it is stressing me out. Is there any reason for this?

1172
C
11 months ago
S
Scott.DCBeginner
asked in Billing & Payments
Payment speed

If i set up an automatic pay for my phone bill Via my bank , how long does it take for KooDoo to recive my payment, and when its paid will that show up in SelfServe ?

291
Sophia
11 months ago
L
Lamb ChopsBeginner
asked in Billing & Payments
Occasional Send/Receive Texts Overseas

I’ll be in the Middle East for a month or so and want to be able to use my Koodo monthly prepaid plan to send and receive texts. I won’t be using voice at all. EasyRoam is ridiculously expensive for me needs. My questions are: During my stay in the Middle East, what is the cost of receivng a text from Canada? If it’s different, what is the cost of receiving a text from another country?What is the cost of sending a text to Canada? If it’s different, what is the cost of sending a text to another countryI’m honestly a bit underwhelmed by the lack of clear cost info from Koodo. It seems like all it wants to do is pitch EasyRoam.  Thanks for your help!

281
G
11 months ago
F
Feng ChenBeginner
asked in Billing & Payments
Bill for time waiting for sim card

Hello,I received my sim card, and set it up and transfered my number from my old provider yesterday, Dec 6. Why my bill starts at Nov 27? Should I pay for the time while I was waiting for the sim card? My phone #: **34Account #**83 Feng Chen 

381
Flo Koodo
11 months ago
L
LDroogBeginner
asked in Billing & Payments
Bill unavailible in self serve

Hi, I got a plan on black friday. They shipped a phone + sim card to me. I never got an activation email, so I had to make an account through the CS callback folks. This was on the 27th of November. My account says the billing cycle was the 27th of Nov to the 6th of Dec, and now 7 Dec to 6 Jan. However, I still don't have a bill! Self serve says "This information is unavailable right now" under my bill and there just isn't one. When should I expect to get a bill? 

581
Dinh
11 months ago
B
BryanWarkentin77Beginner
asked in Billing & Payments
Request to reverse forwarding charges

Is there any way I can have the forwarding charges reversed for my last two billing periods? I was not aware that I would be paying a per-minute charge for local forwarding. I have since added the $3 option to my number. Thanks for your help,Bryan

251
Dinh
11 months ago
L
letuanh611Beginner
asked in Billing & Payments
I dont use their service but Koodo asked me to pay for their bill

 I still remember I registered a service with Koodo in a small store at Halifax Shopping Centre and it was Cyber Monday, 28th Nov last year 2022. At that time, I was a newcomer to Canada and I just got my WP approval, that is why I needed a phone number and Koodo had a big offer. I clearly asked the staff if I could able to choose the phone number by myself  and he told me yes; after all the process was done, he gave me the sim card. I was shocked bc i didn't choose the number yet then i asked him again and he apologized for that mistake. After that I told him, please determine the service because I want to join EAST LINK service provider so that I can choose the number by my own.Then he told me, when you register the new service with East Link, Koodo will determine the service that you have with them so don't worry about that.Then I came to East Link and registered a new phone number with them, Koodo did send the messenger to confirm changing the service provider.After that, i thought

1731
L
11 months ago
M
mslilynguyenBeginner
asked in Billing & Payments
If I cancelled my Koodo phone plan just one week after enrolling, do I still have to pay for the entire billing period?

I recently switched to Koodo phone plan for just a week but then I found a better phone plan deal elsewhere so I have cancelled my Koodo account. However, I just saw my Koodo bill and they are charging me for an entire month even though I only used it for a week. Do I still have to pay for the entire month or will they give me back my money in the next billing period?

8722
M
11 months ago
H
HywayBeginner
asked in Billing & Payments
Black Friday 2022 credit

Last year I got the $65/mth 50 gig plan with a $20.00 credit for BF.  Last week I saw that Koodo was offering a $70.00/mth plan with 120 gig plan so I switched because for my needs it was a good deal. Today Koodo is offering the same plan for $65.00. I switched to that this morning without thinking if I was still eligible to keep the $20.00 BF credit. Can someone tell me if I still have it or not?

1844
H
11 months ago
P
PietaaaahBeginner
asked in Billing & Payments
Overcharged Taxes

I moved to Alberta from Ontario in 2022.I am still being charged the 13% Ontario GST instead of the reduced Alberta 5%. I  updated my billing information upon moving yet the charge did not update. Can my account be credited for the amount of Tax that was overcharged by Koodo? 

714
Timo Tuokkola
11 months ago

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