Tips, Tricks & Troubleshooting

Is anyone else having problems with their S21+? Mine randomly shuts off and apps keep crashing

I have an Huawei P30 lite and I am stuck with my phone be restricted to FDN. I called support and they have no clue what i am talking about. Has anyone had this issue before and is there a way to fix it, I have the unlock code and it asks me for a new unlock code and i put one in and it says that’s its invalid. Again Tech support cannot help me. They said i need a new SIM card? Can anyone advise me on this?

Can anyone confirm that VoLTE works (is supported by Koodo) on a Pixel 6 (or 6 Pro) purchased from the Google store (i.e. not from Koodo)?  [VoWiFi would be nice too but my main interest is VoLTE]I just re-checked the supported device list and Pixel 3 through 5 are listed by not 6.  I’m *assuming* that 6 and 6 Pro will be supported as well and the list is just out of date, but would like confirmation (while I continue to wait on my Google preorder that keeps getting pushed back--thanks Google...)Thank you in advance.

I changed my plan and ordered a new phone online, since then some of my apps no longer work on mobile data. I haven't recieved the new phone yet. 

Hi, my Android Samsung phone has stopped receiving texts and calls. No settings have been changed and it was previously working. Data is working. I can't receive a scheduled call back as not receiving calls, so unsure how to resolve it. Have tried all suggestions on google search: clearing cache, changing APN, downloading Google messages app, restarting, turn off and on etc etc.Any help would be appreciated Thanks Todd

Would an eSim from Koodo work with a Pixel 6 Pro bought from Google store?

I just received my Koodo ZTE home hub.  I can’t figure out how to install the SIM card.  It looks as though the tray is recessed, but I can’t seem to get it to pop out. 

The volume on my phone won't work

Hi all,since migrating from Telus (keeping same SIM), I’ve had regular spinning network activity next to the wifi icon. Only on the Home Screen. This isn’t normal for my phone. If I go to any other page it goes away and come back when I’m at the Home Screen. I tried resetting network settings and hard reboot.  Both helped but the problem comes back. I’m thinking I may need a new SIM after all or maybe take the SIM out and put back etc. not sure what to do. Does Koodo have tech support ?

Yesterday I reset my networks and that erased all my Bluetooth connections. After I redid those, I can't seem to send or receive pictures messages now? 

Bonjour j'aimerais s'avoir pourquoi c'est écrit 32 go sur l'annonce du téléphone que j'ai acheté,alors que le système du téléphone de base prend 13 go ??? Les informations sont mensongères En général quand ont écrit 32 go le téléphone doit avoir 32 go 

Ported over my number yesterday from rogers . New phone with Koodo . Since then, no calls or messages can be received but I can make calls. Can someone help???? Not receiving any calls at all and freaking out normally it takes a couple hours only  restarted a few times too. 

Is there any way to retrieve and download deleted text messages?

When one of my contacts calls my iPhone via Facetime audio or video my phone with a Koodo SIM will automatically answer without me accepting the call. This behaviour only started when I switched my SIM to Koodo.Both Facetime and Messages switch GUI controls are ghosted so it seems like these two settings are locked as I cannot tap for additional details. This behaviour only started when I switched my SIM to Koodo.How should I disable auto answer Facetime calls when my iOS settings are locked?

Just upgraded my iPhone and changed carriers but kept my phone number. Now I can’t receive iMessages unless I text them first. Any idea why?

I'm having this issue for the past 2 days , I can't make or receive calls. I can't even access my data. Please see the image and let me know what are your suggestions. Thank you

At what TIME will the Galaxy S21 receive One UI 4 on November 23? (EST) Is it 1 am, 2 am, etc.

I'm wondering when Android 12 with One UI 4 will be on the Galaxy S21? (carrier: Koodo)

Hi,I want to upgrade my Samsung phone.  My current phone has  a micro sim card, but the new phone has a nano sim card.  Will I be able to put the old sim card into the new phone?

I get this Poco F3 cellphone and i have a problem to send and receive MMS. I tried the problems solution in the community and didn´t solve my problem. I can find help from a Koodo support team member?

Does anyone know if a US Galaxy S8 originally locked to ATT will work on Koodo’s network?

I’m shopping for a new phone and the Nord N200 has caught my eye. Is this phone guaranteed to work with Koodo?

I just bought this phone today, and was going to log in to facebook.  I couldn’t remember the password so when i went to get it the phone went off.  When I got back to it I had to put my password in and should have written it down.  Do I have to go back to where i bought it? 

Will an unlocked Samsung A12 work with Koodo on a bring your own device plan?

I just joined Koodo and when I tried sending a message in my previous group chat it said “Your SIM does not support multimedia messages”. Is this a koodo thing? If so I’m leaving immediately.