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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 897 Topics
  • 3,886 Replies
897 Topics
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MikeOrganizer
asked in Tips, Tricks & Troubleshooting
iPhone cannot send messages with photos via MMS

Hi all. So, my wife’s iPhone 12 can receive messages with photos via MMS, but she can’t send them. She always gets this error: “Cannot send message. MMS nneds to be enabled to send this message.“ Sending texts without photos works fine. I’ve thoroughly checked her settings. MMS is turned on. So is cellular data. So is data roaming. It’s not on airplane mode. She’s adequately connected to a network (three or four bars). Cellular data works fine when internet browsing or when sending or receiving iMessages with photos when connected to a cellular network. I’ve rebooted the phone. I’ve reset network settings. Yet the problem persists. Any advice?

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Gezim Cela
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kjagainBeginner
asked in Tips, Tricks & Troubleshooting
Voicemail - where did it go?

the short version - my voicemail is not working, koodo says it should be working. yet no one can leave a message, and i cannot retrieve the messages. the long version - My friends and family cannot leave me a voicemail. When they call me, it either goes to a busy type signal or “this person is not available” type message. I am currently out of country (in Mexico). I checked my voicemail about 10 days ago by calling my number (from a different phone in Mexico) and entering my password when my voicemail answered. My mailbox was empty at that time. Yesterday was the first day I tried to use my koodo sim in Mexico. The first call I tried to make was to my voicemail by pressing 1. The call failed due to ‘call barring’ which I understand might be a koodo hates samsung sort of thing (still under review). Hopefully they will refund my easyroam charge from yesterday as I was unable to receive an important phone call due to the voice issues on my easyroam. I then assumed not being able to access

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benoBeginner
asked in Tips, Tricks & Troubleshooting
can't send Text msg with Picture

Hello Guys, I use this android phone ( android version 8 ), can’t send a picture text msg although data is open. The text app that came with the phone is from google play. can’t see APN settings on this phone...your help is appreciated Thanks

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ElsBBeginner
asked in Tips, Tricks & Troubleshooting
upgraded plan and new phone after data paused.

I’m travelling. Data paused at 100%.I want to upgrade my plan and get a new phone. Will the new plan be on my current phone (and with data started back up) until i get home to set up the new phone?

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Allan M
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ihurtfliesRockstar
asked in Tips, Tricks & Troubleshooting
data sim not working fix

Had an issue with the Data Access Network when I changed SIM card. Did all the fixes stated including Network Reset, reinserting SIM, etc. Fix was that the SIM card was still somehow linked to the profile that was set on the previous SIM card (used in the Japan). Fix was to go to Settings/General/VPN and Device Management. Delete the profile that is linked to the old SIM card, in my case Docomo. Rebooted and fixed. Have an iPhone SE.

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E SConnector
asked in Tips, Tricks & Troubleshooting
Read MMS with Data disabled - worked on older phone but not on new one

I switched from a Moto G7 to Samsung S21 FE phone. The G7 has a switch in the network settings to allow the ability to read MMS messages without Data being enabled. This worked automatically. I put the SIM in the S21 and I can’t seem to find a similar setting on the new phone and the only way I can read a MMS message is to manually enable Data, which I prefer not having to do each time. APN settings are set on the new phone as per https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone?search_api_views_article_search_fulltext=apn%20settings Any idea how I can get this to work on the S21?

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Allan M
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Sean CliffordBeginner
asked in Tips, Tricks & Troubleshooting
New SIM not working

Got a new SIM card from koodo, but it came as a Telus card. Installed in my son's iPhone 7 and it doesn't work. Did the new sim card thing where I changed the number, reset my network settings, and restarted the phone. Nothing. And all of a sudden there's no one to talk to. This is beyond frustrating. Plz help. Thank you.

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Phil412Rockstar
asked in Tips, Tricks & Troubleshooting
New SIM, no network connection

I got a new SIM card(monthly-billed) for an ASUS Zenfone 5Z that was working fine on Fizz network(unlocked phone, not bought from Fizz). I transferred my old phone number from Fizz to Koodo and the transfer did work as my self-serve account phone number is now my old phone number but I did not received the welcome SMS from Koodo. When I put my new SIM card in my phone, I had 3 APNs, Telus, Koodo and Public Mobile, none of them would connect to the network, ‘Emergency Calls Only” is displayed on top left corner. I made a new APN as per the “Setting up data on a non-Koodo phone” page, won’t connect. Airplane mode is off, Do Not Disturb mode is off, I removed and re-installed the SIM card, reset my network settings, restarted the phone, switched it off-on, etc still no luck. Tried making new APNs with Koodo APN settings from the web, nothing is working. I put the Koodo SIM in a Samsung A13 and still no network. Thanks for your help

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ChrisJBBeginner
asked in Tips, Tricks & Troubleshooting
Can send MMS but not receive

Yesterday everything was working fine, able to send and receive MMS. Then started seeing MMS as "New message available for download" but could not download. Confirmed was able to send MMS without issue. Checked, removed, and readded Koodo APN, did not work. Using Google Messages, uninstalled and reinstalled, did not work. Checked default messaging app, same issue. Restarting phone did not work. Removing SIM and reinstalling did not work. installing SIM into different slot did not work. Reset network, did not work. Oneplus 7 Pro, Android 11 (Oxygen 11.0.8.1.GM21AA)

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CB108Beginner
asked in Tips, Tricks & Troubleshooting
Data not working even tho I have Easy Roam

Hello!!! I travelled to Ireland in June and even though I have easy roam, my phone was unable to connect to data. I could only use wifi when it was available. This has never happened in all the countries I’ve visited. It was stressful and unsafe - not being able to use my phone when outside of a wifi zone. I could not even call Koodo or anything because data was not connecting. I had my data roaming on and everything, I’ve done this so many times but it just did not work in Ireland. Thoughts? I should mention that this was the first time travelling with my new iPhone, which I purchased directly from Apple and not from Koodo-my previous phones were purchased directly from Koodo. Not sure if that makes a difference? Nothing has changed with my Koodo plan.

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Boa_Guy Koodo
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Karina IrvineBeginner
asked in Tips, Tricks & Troubleshooting
network issues

Hi, My phone calls keep getting dropped and the audio is really scratchy. Can you help me determine what the issue is? thanks, k

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DonnaqAdvisor
asked in Tips, Tricks & Troubleshooting
text messages

What can I do if I keep getting text messages with downloads to my number. I just got the number a week ago, and have not gave the number to anyone yet.

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ParmanBeginner
asked in Tips, Tricks & Troubleshooting
Block international calls

Hello, I want to block all international calls calling me. How do I do that?

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Allan M
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tomorrowPhoneBeginner
asked in Tips, Tricks & Troubleshooting
Transferring landline number from Bell

Hi, spoke with Koodo regarding transferring my Bell landline to Koodo mobile phone. the rep said they did all on their end and that I have to call Bell withing 24 hours to give them my permission for the transfer or the transfer will be cancelled. I called Bell, the lady said I didnt have to call because the process is automatic: as soon as the number has been transferred, it is automatically cancelled at Bell. The only thing she can do is to cancel the line. I was not sure it is the right thing to do. My cell phone has the transferred number, can call and receive calls. Should I still call Bell to cancel it or just wait (how long?) thanks,

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Allan M
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CI_1Beginner
asked in Tips, Tricks & Troubleshooting
Bad reception

Since I switched to Koodo from Telus and everyone complains about the quality of the calls on the other end. I never had such an issue on Telus for 20 years. So if Koodo is on the exact same network, why is this huge difference? It’s been 2 years since I switched, and I started facing the issue day one and never gone away. Is there some sort of a support that can troubleshoot this for me or should I just leave ?

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Allan M
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CinnamonNZLBeginner
asked in Tips, Tricks & Troubleshooting
Phone Compatibility?

My Husband and I both got emails from Koodo stating that our Samsung Galaxy A11’s will no longer work in America when we travel there, even whilst using the $12/Day US Easy Roam. Now we can’t find the email or any information about US compatibility and we’re worried as we need the phones for work and to keep in touch with our daughter.

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Dinh
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JesseKBeginner
asked in Tips, Tricks & Troubleshooting
voicemail not working

Whenever I try to access my voicemail a screen pops up that says “error performing request” and when I close out of the voicemail it says call failed - I’ve tried restarting my phone and it didn’t help. Any ideas?

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AnnicusConnector
asked in Tips, Tricks & Troubleshooting
Phone overheats and calls get dropped

I’m reporting two issues. I recently transferred over from another provider while keeping the same phone that I’ve had for about a year, so I know my phone itself isn’t the issue. I’ve only started using Koodo for the last couple of days and I am discovering that my phone starts to overheat greatly while I am on calls and this may or may not be related to my calls getting dropped. It could be a separate issue. Has anyone else experienced this? Is there a fix? Is this a faulty sim card?

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RNDConnector
posted in Tips, Tricks & Troubleshooting
Email Sync

So in the last two days I can not receive or send emails when roaming, not syncing. If I am connected to WI FI everything works perfect. I have checked the network. I have deleted all emails and re added to my phone. Triple check all incoming & outgoing server setting. Can anyone HELP PLEASE

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BeccaJayBeginner
asked in Tips, Tricks & Troubleshooting
Phone Blocking husbands number

All of a sudden my phone started blocking my husbands number. Have checked for updates. Turned phone off and on. Obviously, I did not block the number so I am unable to go in and unblock it. Any suggestions would be great!

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Dinh
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jfiveBeginner
asked in Tips, Tricks & Troubleshooting
I transferred my phone # to my wife, now I want to add a new phone # but cannot

I recently transferred my phone number and existing plan to my wife (using transfer of ownership), and that was fine. Now if I log into my Koodo account, when I try to add a new line (click Shop-Plan), the plan page shows up but is greyed out with a blue box on top saying “Please select an account”. I have no options to choose or any way to proceed past this screen. Do I need to set up a new account with Koodo?? Thanks,John

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Boa_Guy Koodo
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JazzyBeginner
asked in Tips, Tricks & Troubleshooting
us trip avoid fees

I am going for a week in the US… My husband will have a US plan of is compagny cellphone. I checked for the add-ons for the us for my phone and my kids ( so 3 phones with koodo) But with 3 phone at 15$ a day if use for a week it’s a big number at the end! Koodo seem to tell that if I put the phone on airplane mode and use only the wi-fi on site that i will not have charge on my phone. But I want to make sure of it! So did someone try it during one of their trip? I am ok for the week on airplane mode and just using wi-fi on site or I am better to close the 3 phones for the week? thanks

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Boa_Guy Koodo
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Keesha48Beginner
asked in Tips, Tricks & Troubleshooting
Samsung A10e Phone

I Am New To This Phone And Cell Phones. How Do I Find Out If My Phone Has A Passcode. Where Do I Look ?

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BabsAmbassador
asked in Tips, Tricks & Troubleshooting
Text Not Always Sending

I have a Samsung Galaxy S20 fe 5g phone. I have been having trouble with texts not sending. I seem to be able to receive texts no problem.

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Dinh
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ryaodetteBeginner
asked in Tips, Tricks & Troubleshooting
I need to get text message forwarded from broken phone

I dropped my phone and the phone is non responsive. I have a new phone on the account but need to install certain apps like facebook and google. They are sending recovery text codes to my old number. I cannot access these aps without these codes. How can I forward my texts from broken phone to new phone

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