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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

868 Topics
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868 Topics

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R.minderBeginner

asked in Tips, Tricks & Troubleshooting

New line is receiving calls for a different number

I recently added a new line to my account for my sister’s new phone. We confirmed the new number and she is able to send and receive texts and calls. The issue is another line is directing calls to her number. Her number is completely different than the other number and she has been texting the person the calls are supposed are directed to, but if some one phones him, she gets the call.Anyone else understand the issue? i could change her number but I’m not sure if the would fix the internal issue within Koodo.Thanks

2 years ago

yurkorOrganizer

asked in Tips, Tricks & Troubleshooting

Disable Phone app on tablet

I am using koodo sim card with tablet plan on 3d party xioami tablet. I can’t uninstall Phone app on the tablet - disable option is unavailable. However I have some strangers calling me from time to time on koodo tablet sim card (I never gave sim card number to anybody) and somebody from my family from time to time is answering a call. Call barring option is not implemented by koodo. How can I block incoming calls (and potentially all calls) permanently?Thank you

2 years ago

Sandy FuBeginner

asked in Tips, Tricks & Troubleshooting

Do not have call and text on samsung S8+ phone

Recently I got my samsung tab s8+, I try to use the call and text feature with my Samsung S8+ phone on the same network. No luck that I only see the feature on my tab, though not on my phone,. I chat with Samsung, they were saying that Koodo disable the function. Just wanted to know, how to get that call & text feature on my Samsung S8+ phone.Tim Chow

2 years ago

MichaelRockstar

asked in Tips, Tricks & Troubleshooting

Using a cell phone booster at the cottage

Hi,At the cottage - the cell signal is pretty weak. We’re surrounded byI currently have a cell phone signal booster made for cars/trucks. It works sometimes and other times it doesn’t. It seems to be a random thing or if I’m lucky. Without the booster - there is no service at all. With the booster - I can (sometimes) get “two bars” and make calls and send text messages. The calls do sometimes get dropped - and other times we can talk for 30min and more. This car/truck booster uses a “omni-directional” antennae.I’m considering getting another cell signal booster that’s made for home/cottage use. It comes with a Yagi antennae.I read that Yagi (directional) antennae are better at picking up weak signals - BUT it has to be aimed directly at the cell tower. Does anyone have experience with cell phone signal boosters? - using a directional “Yagi” antennae?Thanks.mjl

2 years ago

MisleyBeginner

asked in Tips, Tricks & Troubleshooting

KaryndbBeginner

asked in Tips, Tricks & Troubleshooting

voicemail keeps failing

Hello my voicemail keeps failing and going to error.

2 years ago

Flyingpig113Connector

asked in Tips, Tricks & Troubleshooting

Does roaming work in Zanzibar?

My daughter is there right now. I am sure that I have activated all of the roaming add-ons, yet she is still unable to get the roaming message or do anything. She has enabled data roaming on the device.Account number ***.What am I doing wrong? ***edit: removed personal info

2 years ago

ChloebroyBeginner

asked in Tips, Tricks & Troubleshooting

is there a fee for wifi calling?

Hi!I'm just wondering if there is a fee for using the wifi calling option. I'm currently on vacation in Canada but there's no cell reception. I will only make calls et send texts to Canadian numbers. I have a monthly plan with illimited calls and messages. It would make me feel safe to be able to call, but I don't want to pay additional fees... thanks!

2 years ago

IzzymomAdvocate

asked in Tips, Tricks & Troubleshooting

Can”t Send or Receive Phone Calls on New

Just trying to figure out what I did wrong when I tried to place a phone call on my new IPhone 13 Pro (replacement for an IPhone 8). I cannot send or receive calls. From what I’ve been reading in your Koodo Community I get it that it all has to do with the SIM Card. Please explain what’s happening here as it’s all pretty new to me. My old iphone will be going to my granddaughter so I’m guessing the SIM Card for that phone will stay with the phone.

2 years ago

AsiaM53Coach

asked in Tips, Tricks & Troubleshooting

Data no services

I'm wondering why I can't recieve any text messages unless i have my data on. Shouldnt i be able to send and recieve calls and texts on my koodo network without having to have my data on !? That would increase my data usage and cost me way more. If this is the case, I want off the koodo plan I'm on, as it's over $80 a month and not unlimited data, it's 15 allowed but I'm already at 8 !Still not liking koodo at this time, even though this is the second chance I'm giving them. There won't be a third.

2 years ago

Jag10180Beginner

asked in Tips, Tricks & Troubleshooting

phone not working in UK

I arrived in the UK and I am unable to make calls or receive text. I do have the option for International Roaming on my account. Any help would be appreciated.

2 years ago

christinephantomBeginner

asked in Tips, Tricks & Troubleshooting

Unexplained data overage

I have an 8g data plan on my iPhone SE, which used to be completely sufficient. I could use apple music, instagram, podcasts all of it. I would hit 50% a day or two before my billing cycle is over. Now my data gets choked up within days. This month I had my 50% warning sign days into my billing cycle, despite turning my data off and on due to this issue. Even with cellular data on, I don’t use Instagram or Facebook, which seem to be killer apps. Yesterday I got the 90% and 100% warnings within two minutes of each other. I used 800 kb in two minutes.I’ve seen this problem on other messaging boards, specifically from Koodo customers. I’m quite conservative with my data, 2 gs used to be enough for me. I don’t understand.And before you ask-I turned off wifi assist-I try not to download anything on data-I turned off most apps for cellular I closed maybe 300 tabs after my data was paused but most of them/maybe all of them weren’t streaming anything. If this keeps up I might switch providers

2 years ago

BennyHConnector

asked in Tips, Tricks & Troubleshooting

Not able to receive text messages or phone calls

Phone stopped receiving phone calls and text messages yesterday. I am able to call out and send text messages. Data is also working fine. Do no disturb feature is off and the issue is not related to numbers in my blocked numbers list.

2 years ago

MscheiBeginner

asked in Tips, Tricks & Troubleshooting

Recover voicemail

I recently lost a voicemail my grandfather had left me and I need to know if there's a way to recover it. I'm using a Motorola G Power and it's on Android version 11.Any help would be deeply appreciated, he passed away recently and I just want to hear his voice again.

2 years ago

JessaSBeginner

asked in Tips, Tricks & Troubleshooting

Mobile Data is Not Working

So out of the blue today my data stopped working. There is an exclamation mark next to the status bar and I cannot access anything that involves an internet connection. I tried turning off my phone, taking out the sim card and putting it back and and turning the phone back on but that didn't work. I reset the network connections in system settings which also didn't work. I set APN back to default, didn't work. I can't get in contact with Koodo about it. Had a call back set up and when they called it just rang and rang until they hung up. Tried calling the store here and couldn't get an answer. Anyone know any other options on what to do?

2 years ago

DatLemonDoeRockstar

asked in Tips, Tricks & Troubleshooting

Can't receive text messages after transfering phone number

Hi, I recently transfered my phone number from another provider to Koodo. I have followed the steps given here. It has been several days and, while my phone number has succesfully been transfered, I am unable to receive text messages. Strangely the exception to this is that if I send a text message to someone myself, I am able to receive their reply. What should I do to get this problem fixed? Some more information that you may find relevant:-I can send text messages and phone calls just fine. I can also use my mobile data with no problem. The only problem is what I described above.-I recently tried switching my sim card back to my old one momentarily, and when I did that, the text messages sent to me which I had missed have shown up. It’s as if the text messages are still sent to me through my old provider.-I tried resolving the issue using the Koodo digital assistant, which led me to checking that my APN setting match the ones on this page. They do match and that hasn’t resolved the

2 years ago

Steph85Beginner

asked in Tips, Tricks & Troubleshooting

SIM card not working

I have just upgraded my phone and got it today. I still have my old phone with the original SIM card in it. When I put my new SIM card in my new phone, it says no service. Do I have to put in my old SIM card in my new phone for it to work? I thought the new SIM card was already pre-activated.

2 years ago

KabbyLeeBeginner

asked in Tips, Tricks & Troubleshooting

How to add a phone number to Favorites?

I don't see a way, either on my phone nor in the Self Serve site, that gives me the ability to add a phone number to Favorites. I can delete contacts from the Favorites but do not see a way to add one.

2 years ago

beshkeyBeginner

asked in Tips, Tricks & Troubleshooting

unlock code

It said success but code given is CODE_NOT_SENT. Where do I put it as multi reboots removing new sim and reentering has not sent prompt clean OS I had locked it when I lost it got new one, found it sold it Samsung S20 G5

2 years ago

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