Data not working even tho I have Easy Roam

Hello!!! I travelled to Ireland in June and even though I have easy roam, my phone was unable to connect to data. I could only use wifi when it was available. This has never happened in all the countries I’ve visited. It was stressful and unsafe - not being able to use my phone when outside of a wifi zone. I could not even call Koodo or anything because data was not connecting. I had my data roaming on and everything, I’ve done this so many times but it just did not work in Ireland. Thoughts? I should mention that this was the first time travelling with my new iPhone, which I purchased directly from Apple and not from Koodo-my previous phones were purchased directly from Koodo. Not sure if that makes a difference? Nothing has changed with my Koodo plan.