Skip to main content
Koodo Community
Answer

Cant create hotspot - message says to contact Koodo when I try

  • August 23, 2022
  • 4 replies
  • 323 views

I have an iphone 12.  When I go to settings to create a hot spot, it says it cannot and that I should contact Koodo.  As I am sure you are aware, there is no way to speak to someone at Koodo.  Any suggestions?

Best answer by Allan M

Have you tried resetting your network settings?

This topic has been closed for replies.

4 replies

Allan M
Forum|alt.badge.img+4
  • Mobile Master
  • Answer
  • August 23, 2022

Have you tried resetting your network settings?


  • Author
  • Beginner
  • August 23, 2022

Not yet, but I will tonight (my wife's phone).  Anything I should know about resetting them?


Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • August 24, 2022

Not yet, but I will tonight (my wife's phone).  Anything I should know about resetting them?

If you reset networks settings, your wifi/bluetooth password is lost and you would have to reenter them again. It is part of the reset process.

Also, was your wife is a postpaid customer?


  • Author
  • Beginner
  • August 24, 2022

She is a postpaid customer.  I have found out how to reset the network settings, but my wife is scared I will mess other things up, so I have  a call scheduled with Koodo.  We’ll see what that does.  (Not that I have ever caused any issues before!!!)