I have followed all of the steps to transfer my phone number to Koodo, it says it will take up to 2.5 hours. That was 5 hours ago and I currently cant even send SMS messages to anyone I also don’t receive messages if any are sent to me. I DO have the new Koodo sim card in my phone.
It is VERY important that this process is complete before tomorrow as I am expecting a very important phone call.
I have since called my old provider and they said that for some reason they didn’t get the “yes” confirmation text and I have to redo the whole process. The problem now is that self serve still says the transfer is in progress and there is no way for me to cancel it so I can start over.