Tips, Tricks & Troubleshooting

I followed the instructions to port my number from Rogers to Koodo.  I have not received the text I’m supposed to say yes to, but I do note that the service provider at the top of my screen now says Koodo.  I’m not sure whether to put my new SIM card in it or not or keep waiting.  In addition, I’m porting 4 numbers….how do I tell which SIM card is for which number? 

I am trying to transfer my number from Public Mobile.  I keep getting an account number error message, even though the number is correct.  Tried using the IMEI and that does not work either. I have tried to schedule a callback, but no luck as no agents available.    EDIT:  did get it to work without putting the dashes in the account number 

Hey all, For those having issues getting in touch with Koodo customer service, I just resolved my #ServiceIssue over the phone with them and wanted to share my experience and lessons learned.What happened: No service (data or calls) after porting in from Telus to Koodo via eSim on Mon, Nov 28.Resolution/TLDR: Koodo customer service rep activated eSim on her end successfully. After 2 days of self serve and online troubleshooting, I finally got access to another phone line to schedule a callback, which I received as scheduled with no hiccups.8:05AM - Tried to request for a callback in chat, the response: “We’re busier than usual right now, and unable to get you to a rep at this time. No worries, though. [The bot] can still help you! Select a topic [to start all ov

For the last four nights, at exactly 10:30 PM, I get sent an SMS message with a link on it.  It is sent from what appears to be an e-mail address from overseas: “hossein.hamdani@ist.edu.pk” <hossein.hamdani@ist.edu.pk>.  I NEVER click on the link, I simply delete it.  But I can’t block the messages from coming through because they aren’t being sent from a number, rather an address.  This is becoming tiresome because I have to turn off my mobile data shortly before this message arrives so that any information won’t accidentally be auto-downloaded from the SMS coming through.  And this reeks of a scam.  Has this happened to anyone else, and is there some method by which I can block this from being sent?

I went to greenmobile store to port my Fido number to Koodo. I was told that Porting is done and I just need to put the  koodo SIM once Fido SIM is inactive.I did the same , but Koodo didnt activate the SIM yet.. It has been more than 48 hours (Since Friday 4PM) .My number is still inactive.I went to store again yesterday, they raised another request and gave me temp number. Now when I called them today , I was asked to wait for another  48 to 72 hours.Everytime I call Koodo customer service , they either transfer the call which gets disconnected after sometime or says it will be activated within 2 hrs.Such a bad experience. Dont know when I will get my number back again.Can anyone help.

If we add a second line to an existing account will we get a new phone number for the second line? (It is for a phone that does not currently have a phone number.) 

Hi,I ported my old Rogers number last night to my new Koodo account.  I can send and receive phone calls using the ported number.  I can also receive texts sent to my ported number.However, when I send a text, it shows up as being sent from my pre-ported number, not the number I’ve ported over and want to be used.How can I get this fixed?  I not excited to wait 2 days for a callback via the chatbot.Thanks,Garrick

I locked my sim and need puk code asap help!!! 

Been with Koodo many years, my plan originally had the unlimited International texts and pictures, it worked all the time.At sometime since October 2022, sending pictures does not work, the screen shows it keeps loading but never sent, which is not succesful.Just wonder why because my plan which was changed recently, still nclude texting and pictures, and I was just trying to send pictures via text to local numbers.I read some thread about it but do not quite understand the difference between MMS and picture texting. If MMS and picture text are different, then how am i supposed to picture text without MMS?Besides, where can I track my international minutes usage via self-serve? My friend with Fido does not have to deal with all these problems. Everyone from Koodo who got that unlimited or 1000 mins long distance add-on has to schedule a callback from Koodo or visit the store to get the sales rep to call Koodo to fix it (by adding the pay per use int. Long

I went to the states and switched to AT &T sim.  Came back and put Koodo sun back in.  Now not getting calls from landlines and from some other numbers. A guy in a Target store in Washington warned us there would be a problem with Koodo, but nothing we could find agreed with him.  Now think he was right.  Any answers out there.

Hi,I just transferred my phone number from Fido to Koodo. I used the self-phone number transfer service and reply YES when I get Fido confirmation SMS. Under my koodo account page, I can see the phone number was already changed from my temporary phone number to my original number. When I scan my Esim card QR code, the number can be added to my phone but I can not get any koodo service. How I can solve this issue? The phone number is really important for me.Thank you,LX 

my plan includes unlimited international sms and mms . Does this mean I can text free of charge from the USA to Cana

Hi so I moved to the states in July and cancelled my Koodo account. Is there any way I can get my old phone number back right now if it’s still available? I’m running into verification issues with some platforms where I didn’t update my number to a new one, so it’d be really helpful if I can get access to my old number.

I just switched over from Virgin to Koodo. I can see that getting a hold of someone at Koodo is going to be problematic going forward as even their call back system hasn’t actually called me back at the time they said they would.I tried porting over the number online but I constantly get an error message and to try again later. Anyone have experience with this issue? Am I wasting my time here and should I go to a Koodo store? Can they fix this at the Koodo store or do I have to try and get a hold of someone online?Thank-you.

Hello, I received a new Pixl 6a from Koodo a few months ago and it appears that my WiFi caling is no longer working. It previously worked on my Pixl 4a. I’ve tried restarting my phone and re-enabling wifi calling but the phone keeps telling me to contact my carrier... Is there a setting that needs to be changed on my account?  

Just ported over yesterday from Virgin. My iphone fails with ‘1’ longpress or voicemail button. I read someone may have to reset my service. Anyone help me this? Cheers

I signed up a new iPhone 11 at Walmart on Nov 25. Today I found out it’s a used phone. Warranty has expired 367 days ago and was activated by someone else in 2020, which was confirmed with Apple. What the hell? Phone sold out at Walmart. What to do? Any advise?

i accidentally locked my sim I know the code but it wants a puk code not a sim pin anymoreplease help me obtain my puk code i cant call anyone for help i have 8 attempts please!!!! 

Hi,I just got a new koodoo mobile sim card at the mall yesterday and lost it.  Is there anyway to get another free sim card or cancel the lost sim.  I try online self option no option.  I try call back chat, just tells me no need call back.  I went back to the koodoo phone booth and they told me call in couldn’t reach anyone that can help just a system keep telling me go on chat and chat doesn’t lead anywhere.  Would be nice if someone can point me to cancel this number or a live agent?

HI,The calls from my doctor are going straight to voice mail for some reason (most relevant on Nov 23rd, 2022). All other calls are working normally.Was there Koodo issues that would have been relevant to this issue? I am not aware of any phone configuration I made that would have caused this.Thanks!

Hi Everyone.. This might be a dumb question, but if a phone is locked to Telus can I pput a SIM card in for Koodo and use it or does the phone need to be unlocked?

What do I do if I lost my cell phone in the river? Yesterday I was swimming in the river and I lost my cell phone how do I get a SIM card replaced?

I am wondering how to transfer data from a ios to ios apple cell. Some people say quick start and others say smart switch. Anyone know which is best? A

I just signed up for Koodo an hour ago. Got a plan with a Pixel 6a. I’m moving my current number to Koodo. I need to add a second line. I was not given login details for Koodo? When I check my order status it says "Your order is being verified by our reps. We'll call you if we need any information from you. " I tried signing up for self serve with the chat bot but it says my phone number and postal code do not match, even though they are correct.Can somebody help me sign up for self serve so I can add a second line please? Thanks

Some unknown person or persons  are using my  cell phone number to send texts and make callsI have a record of times and numbersI want it stoppedHow do i do it?HELP