Hi,
I ported my old Rogers number last night to my new Koodo account. I can send and receive phone calls using the ported number. I can also receive texts sent to my ported number.
However, when I send a text, it shows up as being sent from my pre-ported number, not the number I’ve ported over and want to be used.
How can I get this fixed? I not excited to wait 2 days for a callback via the chatbot.
Thanks,
Garrick
I should also mention - I never got the ‘Welcome to Koodo’ text message that is mentioned in the instructions for porting a number over.
What kind of phone do you have?
If it’s an iPhone for example you may need to de-register the temp number from imessage and then register the ported one.
It’s a Google Pixel 7. I’ll see if there’s a setting in Messages or something like that. Thanks!
That was the problem! I went into app settings, and hit Clear Storage on the Messages app.
After opening the Messages app again, and re-setting it up, my texts were being sent from the correct number.
Thanks Allan!
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